NutriChem Compounding Pharmacy & Retail Store

Expérience négative: Very disappointing. Feels like their new policies are just to grab more money from you. And they don't care about the customer.

Expérience fantastique: Still today, I still find the same excellent service and pleasant staff. It's nice to be able to rely on such people, whatever department they work in! Thank you all!

Expérience négative: Bad experience with the lady who did my blood work. Poor social skills. I was having an anxiety attack and she just sat there.

Expérience négative: I always held Nutri-Chem and their staff in high regard, until this week when the Pharmacy Staff showed a definite lack of creativity and flexibility in filling my order for a compounded item. I placed an order for 3 months supply, on May 25th. paid a hefty sum of money up front, and was told it would take 2-3 business days. I got a call late, Wed. that the supplement was ready. On Thurs. I drove all the way from Ottawa South, to the store only to be told that the prescription was not ready. The reason given was that once prepared the pills had to "sit" One of the Pharmacy staff apologized that I came to the store for nothing, and that therefore, they would deliver my prescription, to my home on Fri. May 31. It is now, Fri., I stayed home all day, expecting the delivery to arrive. Finally, I called Pharmacy staff person but since Pharmacy only accepts voice-mail messages and only replies in 24 hours, I asked one of the regular staff to intervene for me. I was put on hold and when the regular staff person returned she relayed Pharmacy's litany of excuses, and that the prescription would not be ready until Monday, June 3rd. and even then, only "maybe." The excuses given were that they had problems getting the ingredients, and that it takes a long time to make them by hand, and the other excuse that once prepared they had to "sit. That is all well and good, it is a large order to fill by hand, BUT, Pharmacy could have been flexible. They could have prepared a partial order, like 15 pills instead of all 90. But, having my money I guess the feeling was that they didn't have to sweat it, and didn't have to be accommodating or try to find solutions - like preparing a partial order, or even telling me the truth and giving me my money back - until such time as the product was ready. This has been a very unsettling and disappointing experience. It has shaken my loyalty to Nutri-Chem which dates back to 1980s when this company compounded a product that saved my daughter's eyesight. It is with reluctance that I am posting this review.

Expérience fantastique: Immaculate experience. Nutrichem has absolutely nailed the modern approach to taking control of your own health. The cumulative knowledge of the staff is beyond impressive, whether you’re speaking to one of the doctors, the pharmacists, or the front store retail staff. Each member seems to have their own encyclopedia on a holistic approach to living a better healthier life. Very lucky to have them leading the health frontier for our community.

Expérience fantastique: Kent is extremely knowledgeable, and all staff I've dealt with have been wonderful. Their storefront is accessible, the products available are very high quality, and the store is always clean. Products are shown on promotional shelves when on sale, the staff are very helpful when trying to find certain products. The Nutrichem brand MegaMag is the best magnesium glycinate I've ever tried. Thank you for your expertise in the field.

Expérience positive: Be careful when trying bioidentical progesterone hormone treatment. it was done improperly with my wife and a definite lack of monitoring. . . took two years to get back close to normal . . . After putting on 30 lb and lots of side effects then. . . Dropped by the doctor? . . . (See below) Now they write an answer to my review which implies that I did not express my opinion at the time. My wife was very clear with her dissatisfaction around the treatment and the lack of oversight. she was seeking further answers and then she was promptly told to not come back . . . and dropped as a client by the doctor?

Expérience fantastique: 1 day service on a compounded Prescription. Excellent staff. Well done. Highly recommended.

Expérience fantastique: The lady at homeopathic counter was really kind and helpful. She patiently listened to my symptoms and even helped with my medicine as well as ordered it for me.

Expérience fantastique: Great people and products

Expérience fantastique: "Literally LIFE CHANGING" —The Naturopaths here gave me a new lease on life after helping me understand the connection between inflammation, pain and our nervous system. MY EXPERIENCE: I went from an 11/10 on the pain scale with osteoarthritis to 2/10 after adopting their suggestions for diet and supplements within 2 weeks of my first call (back in 2019). Since then I have experimented with other brands/supplements but haven't found anything as high quality/effect (or who's practitioners who are as attentive) as with Nutrichem. BEST QUALITIES: Their pharmacists, naturopaths and doctors are specialists that give you the time and energy to really figure things out. They assess *everything* which was a game changer for me, because I'd never had a doctor ask or consider the scope of variables they did (from stress, to habits and environmental factors). Their front store staff and email patient support is TOP NOTCH. They respond quickly and professionally, making you feel cared for and considered. They offer free delivery on orders over a certain amount within Ottawa too, making it easy to keep up with re-orders of certain vitamins/supplements. IS IT "WORTH" IT? Nutrichem might feel 'expensive' to some, but for those who aren't getting answers/results from the public health care system, having *the option* to invest in your own health (and being able to directly access the diagnosis tools, specialists and supplements) can literally change the quality of your life, like it did for me. SUMMARY: If you want more options with your own healthcare, energy or pain management, book a call with a practitioner and feel into whether supplements are a good fit for you. A couple hundred dollars unlocked *years* of high quality living for me while I waited on a surgery. Truly life changing. Thanks Nutrichem!

Expérience fantastique: Wonderful environment! Very well equipped with products and extremely knowledgeable staff. Highly recommend!

Expérience fantastique: Fantastic service and a super knowledgeable team, all working with such a warm kind approach!! Strongly recommend

Expérience fantastique: Fantastic family run company with extremely knowledgeable and compassionate staff. Best products available on the market!

Expérience fantastique: Excellent staff, excellent services, every one is very friendly. Minnie is an amazing employee, very helpful and polite. The pharmacist explained how to use the medicine in detail to us.

Expérience fantastique: My go-to place for homeopathy and high quality nutraceuticals. Very informed and helpful staff.

Expérience fantastique: Absolutely love this place. The staff are all very knowledgeable, helpful and professional. I am always able to find great and unique products here for any of my family’s concerns or needs. Any prescriptions from the pharmacy have been prompt and they have always provided great guidance or advice. Highly recommend for their professionalism and breadth of products offered.

Expérience négative: I ordered neuropas supplements and never come to my house it was 130 dollars. I will never order here again

Expérience négative: Terrible business. The DR in question refused to keep me as a patient after they failed to book me in for bloodwork. They assumed that I didn't want to pay for their overpriced services and said that it was my fault that they didn't do their job. How am I supposed to have bloodwork done without a Family Physician or requisition form?! They have a Nurse Practitioner but apparently she can't do her own job either... what a joke. I truly hope people wake up and start listening when people talk. And don't reply to tell me to take off my negative review. Blaming me for saying I didn't go see the walk-in clinic when I did and didn't get help is not what I call good customer service. You made assumptions and told me that I didn't do what my treatment plan was for the past 4 months. I was apparently supposed to keep taking products that made me vomit instantly the minute I ingested it? Good job blaming patients, that's not what the Hippocratic Oath is all about.

Expérience négative: Absolute joke, showed up last week with a prescription. They gave us a timeline of Tuesday or Wednesday when it would be ready. Show up next Thursday and they tell us we need to pay before they even start making it. Not sure why they didn't ask us to pay when we showed up initially, gave us a timeline of "it'll be ready when it's ready". So now we can't get our required medication and our pain has been extended thanks to these guys. Go anywhere else.

Expérience fantastique: Very easy to deal with and sent me the information plus extra promptly. Look forward to dealing with you.

Expérience fantastique: I have been dealing with Nutrichem pharmacy and clinic for a number of years now and have always found them to be extremely helpful and knowledgeable. The staff is excellent. They provide very professional service.

Expérience fantastique: If I could give NutriChem a sixth star, I would. Fabulous staff, excellent service and friendly atmosphere.

Expérience fantastique: I was very happy with the service and the reports NutriChem sends. Very professional. Thank you for your services. Lucienne L.

Expérience fantastique: Please ask for Rasha, she was wonderful and highly knowledgable. I felt like a valued guest and her upmost priority was to first understand my body symptoms and explain how a supplement could help relieve some issues that I am facing. Will definitely come again!

Expérience fantastique: Everyone there is so nice and polite. This is one of the best and very clean pharmacy.

Expérience fantastique: Well received- knowledgeable with all of products.

Expérience fantastique: J’ai demandé un écrit listant les ingrédients contenus dans les crèmes hormonales qu’ils me vendent sur prescription de mon médecin ainsi que leurs impacts potentiels pour développer des caillots sanguins suite à une arthroplastie. Je l’ai reçu par courriel en dedans d’une heure. Phénoménal. MERCI BEAUCOUP

Expérience fantastique: I have shopped at NutriChem at this beautiful new location, but also have received deliveries from orders posted to the E-Commerce (on-line shopping) department. The quality of products compounded here is excellent, and I have a high degree of trust in their quality. Questions are answered promptly and the staff is very helpful. I love their in-house brands and have been using their supplements for many years now. Highly recommend this store!

Expérience fantastique: I have been dealing with Nutrichem for many years. Very smart and knowledgeable staff. They provide excellent products services. I would highly recommend!

Expérience négative: Worst customer service. When I had a problem with a prescription they called me but did not leave a message on my answering service. When I went to the pharmacy to resolve the issue….it really was not resolved and the pharmacist was quite rude about the whole ordeal.

Expérience négative: BEWARE OF THE EXPIRY DATE OF NUTRI-CHEM BRANDS PRODUCTS! I just received a Riza-Max Protein Powder from Nutri-them and the Expiry Date is September 2023. It is not even a year away!! I order a lot of other products from other companies and the Expiry Date is rarely less than 2 years from the time I receive the product. Of course Nutri-them does NOT acknowledge this is a problem, not one bit. All I have to do is to return the powder within 14 days (product was shipped to me) AT MY OWN EXPENSE of course! Customer service has gone down considerably since the purchase of the new building. Nutri-them has embraced a culture where any wrongdoing on their part is simply unthinkable! This is naivete at its peak! And a lot of pride too! So next time you purchase (or order online) a Nutri-Chem Brand Product, remember to check the expiry date or you might find yourself at a loss.

Expérience négative: I have been ordering Vitamins Compounded into 2 pills as I can't take 5-6 pills daily. I asked to renew my formula, and they sent me the vitamins compounded into 3 pills. The reason I get my vitamins compounded is cut down on the number of pills I need to take along with my medication. When I questioned Michelle and Lois on why I was not advised in advance that my previous perscriptions was changed to 3 pills with out notification, they refused to answer me. On the previous order before this one the mixed up the dosages and I had to throw out the vitamins and wait for a new batch to be sent.Only after sending several email and phone calls, Lois got back to me and said they can no longer send me perscriptions. The lab is unprofessional and inconsistent.

Expérience fantastique: Over the years I have used all of services offered by Nutrichem, their pharmacy as well as retail store. They have excellent service and competitive prices. I would highly recommend them to anyone looking for top quality supplements and pharmaceuticals. Recently I have started seeing Dr. Yousuf as well and I’m very pleased. He’s very kind and attentive to my particular needs and dietary restrictions when planning a strategy for getting my back in tip top shape.

Expérience fantastique: I’ve been going to Nutrichem for many years. The staff is always very friendly, knowledgeable and helpful.

Expérience fantastique: Great service with Rasha :)

Expérience fantastique: Very helpful and very professional. They have time to answer your questions thoroughly, whether it is front staff, pharmacy, or homeopathic counter. Their own brand name products are also excellent.

Expérience fantastique: Very friendly and responsive!

Expérience fantastique: I always get excellent service through NutriChem. Their staff are knowledgeable, kind, and hard working. I have found lots of healing here and highly recommend their services!

Expérience fantastique: Staff super knowledgeable and helpful

Expérience fantastique: I love this Pharmacy! I have gone here many times over the years as they always give me excellent homeopathic advice, as well as other natural health recommendations, which is extremely helpful and goes beyond what other pharmacies offer! Thank you so much for your professionalism and wonderful ongoing advice ✨️✨️

Expérience fantastique: Very helpful good service. Nice store.

Expérience fantastique: Best pharmacy in Ottawa! Super helpful

Expérience fantastique: Excellent staff and skilled people looking after me at the clinic for blood testing! All aspects of this company have been exceptional!

Expérience fantastique: Excellent service with all my needs--my Custom Vitamin formula was easily produced from my Complete Blood Analysis--and I have been totally satisfied with all the other NutriChem products I've used!!

Expérience fantastique: Great staff in the pharmacy and front store.they care and remember who you are. What a super change from the chain Pharmacy. I wish I had move over years ago. First class all around

Expérience fantastique: From our first visit onwards, we have been treated like we mattered, great job team!

Expérience fantastique: The staff are very friendly and professional. Being coming here for years. Great place.

Expérience fantastique: Great establishment and excellent service.

Expérience fantastique: Clancy and Minny were so helpful and knowledgeable 10/10

Expérience fantastique: Best pharmacy in Ottawa. They know you, you know them. They actually care and provide intelligent advise that make sense.

Expérience fantastique: Great service!

Expérience fantastique: Highly recommend. Services, products and over all knowledge of general health has helped me considerably in my journey to better health.

Expérience positive: Amazing place

Expérience fantastique: A wide selection of products with a very knowledgeable staff.

Expérience fantastique: Very friendly staff. You can find high quality supplements there.

Expérience positive: Clean, professional, and accomodating staff - would recommend!

Expérience fantastique: I have been using this pharmacy for several years and I am now seeing Dr. Yousuf, ND. His assistant Julia contacts me after every appointment to see if I have questions about my treatment plan. I appreciate this level of service, especially because I always seem to have a question! They will gather your items for pickup or ship directly to you at no charge. This level of healthcare deserves a "shout-out"!

Expérience fantastique: Nothing but good positive friendly advice and service. Been purchasing MegaMag for many years!

Expérience positive: Super nice staff and a very large variety of medicines however they are EXTREMELY expensive and they don't do direct billing and didn't say anything until it was time to leave with the medication.

Expérience fantastique: The location has ample parking, an open concept for products, a pleasing interior design touch, friendly and knowledgeable staff. Would recommend, especially for someone interested in achieving a balance or duality between holistic and traditional medicine.

Expérience fantastique: Beautiful space. Professional staff. This is a large store and they have good selection of high caliber brands. Free parking.

Expérience fantastique: ever since dealing with nutrichem i have been more than pleased, they are good listeners, helpful at finding what i need, and when ordering are prompt on their delvery, best natural pharmacy ever!

Expérience négative: I had very negative experience at this pharmacy. First of all, the supplements are extremely expensive compared to similar products in the market. Second, the customer service is okay when you purchase their products but very bad when you try to return the products. I was told that probiotics cannot be returned within 14 days of purchase when I tried to return an unopened probiotics, obviously I never looked at the fine prints on the receipt. However, what the cashier said was contradicting, on one hand she said the probiotics doesn't have to be kept in fridge if I need to travel, on the other hand she said she cannot accept the product return because the probiotics need to be kept in the fridge. I will NOT return to this pharmacy as a customer.

Expérience négative: Terrible customer service

Expérience fantastique: This place is next level for custom prescriptions. Very kind, intuitive and made me feel like I was in a first class pharmacy/lab.

Expérience fantastique: They are very good at the pharmacy to try to help you with what you need Tiffany has the patience of a saint and will answer all your questions and concerns The staff I encountered were very nice polite and Friendly! Would recommend them in a minute

Expérience fantastique: Fantastic treatment. I've been a patient for years and can only say that my health has improved. Testing, customized vitamin formulas, great one-to-one follow up. People who care.

Expérience fantastique: I have been a long time customer at Nutrichem. Yesterday I needed help with an on-line order. Thank you RebeccaR for your amazing help. The world needs more people like you.

Expérience fantastique: Lovely new spacious interior and very friendly helpful staff.

Expérience fantastique: NutriChem had a specific product I was looking for, so I visited their Carling location (which is beautiful, by the way). I was impressed with the customer service I received while in the store (kind, knowledgeable and no pressure), even though I didn't end up purchasing anything at the time. A couple weeks later, and because of the positive impression, I made a purchase through their website (for in-store pick-up) and was, again, very happy with the level of service I received. It's evident that they truly care about customer feedback (and are responsive to it), and it's my pleasure to give a five-star review that reflects this. I'm already a strong proponent for supporting small, local businesses, and even more so during the pandemic. I'm so happy to be able to support a company like NutriChem, which has proven, on more than one occasion, to be deserving of my business.

Expérience fantastique: J'ai plusieurs problèmes de santé digestifs et cutanés depuis plusieurs années. Les médecins, les naturopathes québécois, les dermatologues ne m'ont été d'aucune aide et semblaient ne pas comprendre la source de mes symptômes , disant bêtement que c'était la faute du stress. Chez nutrichem, c'est la première fois où la source de mes symptômes est expliquée et que l'on m'aide concrètement à mieux me sentir dans ma corps. Merci à toute l'équipe qui se soucie vraiment de nous!

Expérience fantastique: Great service. Thank you Rebecca. I have always like Nutrichem. Now that I no longer live in Ottawa, I appreciate the on-line shopping. Thank you very much.

Expérience fantastique: My family and I have become regulars of NutriChem especially due to the outstanding service that Audrey offers through her genuine need to help others with their ailments. I would also give credit to Elena for giving the best advice virtually with the help of Audrey in helping my family get back on track with their health. No amount of rating can convey how happy and satisfied I am with NutriChem.

Expérience fantastique: The store is beautiful, organized, clean and inviting. Audrey was extremely friendly and cordial. She was personable and she even told me about her cats! Excellent customer service. I love that I am able to pick up the products right at the store and I don't have to pay for shipping and wait for delivery.

Expérience négative: Don't understand why my prescription cost 7.5 times as much as I have been paying at another pharmacy. My old pharmacy is no longer a compounding pharmacy so they referred me to Nutrichem. However, I will be trying someplace else when it is time to refill as the cost at Nutrichem is prohibitive.

Expérience fantastique: Excellent service...

Expérience fantastique: The staff are friendly and eager to help. Strongly recommend!

Expérience fantastique: Love the new store, so bright and airy. Great products, super service. I recommend all my nutrition clients visit NutriChem Pharmacy for their supplements and especially The Body Chemistry Balancing Test- so thorough so informative of what your body needs in the way of supplementation and diet.

Expérience fantastique: I have been a customer of this pharmacy for over 15 years. Any time I need any type of alternative supplements - vitamins, homeopathic remedies, herbs, etc. - they have it! The selection is amazing and if they don't have it they will order it for you. The new location on Carling is clean and spacious and the floor staff are very knowledgeable. Many of them are graduates of the Canadian School of Natural Nutrition (csnn.ca) so they are very good at helping you choose the right remedy.

Expérience fantastique: The new store location on Carling is very nice and bright, but my greatest appreciation is with the staff. They are not afraid to use your name while talking with you and are eager to help in any way. In all the years I have been going to NC the team has maintained a "genuine small town feel", not always an easy task in these times. Thanks to the team for your efforts, it's always a pleasure to see you:)

Expérience fantastique: Nutrichem has enriched my health and more ways than I could have ever imagined. I have been a patient for years and the staff are absolutely wonderful. Kent and his team are professional, caring and go out of their way to help you reach optimal health.

Expérience fantastique: I have wonderful experiences at NutriChem. My ND has solved chronic and debilitating problems that have plagued me for about 50 years. I feel great and so hopeful for for future.

Expérience fantastique: Love Nutrichem. I have gotten so much help from their staff for my health needs. They are all educated in the health field and have a staff member who is a specialists in all health modalities.

Expérience fantastique: The people here are wonderful. So very helpful, kind, and polite. They always remember me and work hard to make sure I’m taken care. The Nutrichem products are outstanding. I use a number of the pharmaceutical and supplemental products produced by Nutrichem and I love them.

Expérience fantastique: To me, NutriChem brings peace of mind, education, clarity and wonderful customer service. I have never met a team that cared so deeply about my health, even when I didn't make it a priority for myself. I know that NutriChem has my best interest at heart, so even though I live in Alberta, I continue to partner with NutriChem for my alternative medicine solutions. The online store is easy to use and the superb customer service (...even at a distance) still stands true. Thank you!

Expérience fantastique: Such an amazing place with quality products! I have been using many of their supplements throughout cancer treatment and they have helped me live the life I wanted to live despite an aggressive treatment plan. I have never walked in without being offered help and the staff is always warm and welcoming. Would recommend this place to anyone and everyone!

Expérience négative: i have been with nutrichem for just 2 and a half months and have been shorted by 10% on every single vial of medicine I've purchased at 162% of my old pharacy's cost. They comped extra to make up for it the first time but it's continued to happen. Every single time they've given me 2ml vials instead of the 4ml vial i asked for and was prescribed and every time i can only get 1.8ml out of it. Even had a nurse do it just to make sure it's not user error. Tired of getting screwed, I need my prescribed dosage not 90% of it! Attached a picture of the .8 I managed to get out this week after 1ml last week.

Expérience fantastique: Knowledgeable health team and amazing retail store with health books and products useful for our family.

Expérience négative: Terrible service since they moved , poor service

Expérience fantastique: Went in for supplements but unsure about potential interactions with my medications, Pharmacists and front store staff were very knowledgeable

Expérience fantastique: I love it here. Everyone is really professional and know what they're taking about.

Expérience fantastique: I rarely take conventional medicine anymore...i simply visit this store to consult with the homeopathy dept and at almost 74, my health is excellent. I really recommend Elana...her knowledge and expertise is amazing. I often tell her that i am alive because of her. Excellent store and service

Expérience fantastique: This was my first visit here and I could not be more impressed. Staff were very caring, understanding and helpful.

Expérience négative: My husband purchased a probiotic for me last October, CYTO-MATRIX, Multi-Strain 50. The cost for 60 capsules was $59.99 - one dollar per capsule. I started taking them immediately and have been since. Today I checked the expiry date thinking they would last the 3 months I will be away, as of tomorrow until the end of Mar. I was horrified to see the EXPIRY DATE of 09/25/17 - AFTER my husband purchased them! This is unconscionable as well as highly unprofessional - and it probably contravenes - or should - proper business practices, especially from a pharmacy that we thought we could trust. OBVIOUSLY NOT..

Expérience fantastique: Have been going her for many years and staff is very helpful. My cold sores have pretty much disappeared after using using conventional creams that never really worked. Sinusitis always cleared faster using homeopathic nasal sprays.

Expérience négative: I was using them to provide a cancer treatment drug for my dog. I live more than an hour away, and don't have credit cards. I would call in the repeat, and pick it up when they called me. Suddenly, they changed their policy requiring prepayment. Since money was tight, I could not drive there to pay and go back to pick it up. My dog died from the cancer 6 months later because the cancer took off and killed him. I would NEVER EVER USE THEM AGAIN.

Expérience positive: Pros: Unique products; honest, friendly staff Cons: Communication, judgement Clearly they are experiencing some growing pains with the addition of the new store on St. Laurent. They promised to send my order there for pickup by a certain time. When I arrived as agreed I was told that "the driver only works certain days and comes and goes as he pleases", so the store isn't supposed to promise delivery times. I left empty handed with an apology and a promise that they'd call when the product I'd ordered was actually there.

Expérience fantastique: I have been receiving services at this compounding pharmacy and their clinic for several years. I appreciate the personalized service and the ability to discuss compounded medications and other medications in-depth with the pharmacists. The clinic has been an invaluable resource for my health issues. It's the first time I've encountered health practitioners who look at the "whole picture" from an evidence-based perspective and I am getting positive outcomes from their approach.

Expérience positive: My daughter requires a compound version of her daily medication. I was disappointed with my experience with Nutrichem from start to finish. First it took a couple days to even find out if what I wanted done was even possible. I suppose I wouldn't have complained about that if the rest of the experience was better. I don't live in Ottawa, but I work there, so I skipped my lunch break to go down and fill my prescription. When I got there they didn't tell me that I had to pay in advance, I didn't have the full amount of the quote. My doctor had switched the prescription level so itwould have cost less and they were at the cash register for about 20 minutes trying to figure it out and made me late for an important meeting at work. I still didn't have a quote so they called and said ok here is the price, so I had to go back and pay as I don't like to use my credit card, so then I was late to get my daughter at the sitters and she carged me extra fees. When I went to pay I said I want it delivered, this seemed to be a foreign question and they told me they would put a note in with my daughters compound to send to my insuance company. They finally got the details right. Now we come to the delivery, I work in a secure building but I provided my phone # and the driver would merely pick up the phone provided outside the door and dial my number. I couldnt leave my desk through lunch because they didn't give me a time frame for when hewas coming, when I did get notice he was there it came through one of the vice presidents managers. Somehow the delivery guy thought the phone was broken (it wasn't i checked after he left) and he called the wrong number. When I got to the door he told me it wasn't funny and I wasted 20 minutes of his time. He had also offended the vice presidents manager so she was not exactly in a good mood with me. When I opened the medication the letter promised was not included. I called Nutrichem to ask and complain about the delivery guy. It was clear they did not care what I was saying and they don't want real customers. Then I asked for the lettter and was assured they were emailing it right away. I called about 4 hours later because I never got the letter. They assured me they sent it twice. I called the next day to give them another email as it seemed they were unable to email. They took that and said they had sent it twice again but I got nothing. THEN I called another compounding pharmacy and asked if I could transfer my daughters prescription because of the poor service. He informed me there was a possibility that the compounding could render my daughters medication to be less effective for the time frame and I would have to watch it. Now this was not told to me by Nutrichem at all and my blood stopped pumping as my daughter has a tendency to get angry and sometimes hurt other children and I had trusted Nutrichem to make the compound and sent her to school that day and was terrified her medication might suddenly wear off and cause problems, including me losing anotherday at work for her medical issues which would not be a good thing for my families financial security. I called the pharmacy and they said they checked with their overriding body but if I was concerned see how she was when she got home at the end of the day. I was mortified and spent the whole rest of the day calling different pharmacies and terrified my daughter would hurt someone or herself. I guess Nutrichem must have been somewhat concerned as well because about a minute after I called about that I got an email with my insurance letter. Anyways I have moved to another company that offers great service from start to finish and is closer to my home. I will review them shortly too.