Nautilus Plus Brossard

Negative experience: Old equipment with the same quantity of people as econofitness, also they are closed during many holidays compared to other gyms. Not worth the price, you would need to come 7 days a week with the boomerang membership to compare with other gyms in brossard..

Negative experience: Equipment that is not new and is more or less well maintained, dirty spaces, empty alcohol cans that employees don't bother to pick up at the entrance, old men drying their pockets with a hairdryer while entering the men's locker room, it's hard to justify a $50 monthly subscription.

Negative experience: This gym has so much potential but unfortunately the machines are not well maintained and are extremely outdated. There are also issues with cleanliness, the floors and machines are dusty and sometimes there are cans of alcohol at the front door that stay there for days. I believe the memberships are very overpriced for what you get. I was paying roughly 24-28$ every two weeks and now I’m at a new gym where I pay under 20$ per month and all the equipment is brand new and the space is doubled.

Positive experience: The natural light in this gym is really nice- and then all these eye burning fluorescents are on? Also, heart-rate monitors on the equipment are glitchy and bust.

Fantastic experience: I just called to get information about racquetball, and Janie was very able to answer all my questions thoroughly and professionally. I am a former customer who will be back in the coming weeks!

Positive experience: The gym is very clean, but there aren't many machines for the size of the gym. I think there is too much space dedicated to cardio, and those machines are often empty.

Negative experience: This has to be the worst Nautilus Plus location I've ever been to. I came in and asked where the washrooms were. The attendant ignored me, went to check if I had scanned in and if my picture matched, then, she came back and pointed me to the washrooms. When I asked for a tour of the gym, because it was my first time there, she said "I cannot do that" because she had other things to do, while there were 3 employees around. After what I asked for her name and thanked her. I noticed that she saw a white man enter the gym, said hi to him and, I could see her screen, she did not check that it was him. She didn't even switch views. As a minority, it is very hard for me to believe that this has nothing to do with racism and/racial bias. Quite frankly, unsatisfied with my experience.

Positive experience: Excellent gym

Negative experience: I believe it is overpriced for the old devices and limited machines options. However it is clean and quiet..

Fantastic experience: The gym is pleasant and the clientele has improved. You can train in peace. It is clean. Well-maintained machines. The opening hours are more convenient than other Nautilus locations on the south shore.

Positive experience: Claudia and Cynthia are impeccable. Courteous, friendly & efficient service. Anthony is professional & competent. The place is relatively well-ventilated. I really appreciate that there is space between the training machines, unlike World Gym. Different rooms, nice organization. Some machines require repairs to this day. The cleanliness of the rooms on the first level deserves special attention! Keep it up

Fantastic experience: Correct

Negative experience: I'm upset with the gym. I had the membership and the boomerang package. When I had it last time they credit my cc with the amount on my acct. This past year I went again and never used the credit so I thought they would credit my card again and now they are saying I have to use the credit in the gym for their products or services. Not pleased with their service. The classes are fun but poor customer service.

Negative experience: Be careful with subscriptions, I went to the branch yesterday and was informed that I could not cancel my contract and that I had to pay for the entire year. I don't believe this is legal, and I will actually check with the consumer protection office. In my mind, if I'm not using the service, I have the right to cancel a contract. It doesn't make sense, super nice gym, but unfortunately this incident has broken my trust and I will never do business with them again.

Negative experience: Really disappointed. I went for a free trial and it's the last time I go there. The parking leaves a lot to be desired, the layout inside is mediocre, the price is outrageous... but the worst part is that at the beginning we have to leave an ID card and already there I wanted to leave. After a short training session, I asked to get my card back; the girl didn't ask for my address or my name, she gave me the first card she saw, that of a guy with hair much longer than my shaved head. It really looks bad. Bravo! Luckily I checked to see if it was really my card, and that she didn't give my license to someone else! 0/5

Positive experience: Good place, only downside is you should avoid taking a shower or going to the changing room if you don't want to see sick people walking around naked.

Positive experience: I was a member of Nautilus from 2016 to 2023. In 2022, due to some health issues, I requested to suspend my membership. The person I spoke to was borderline arrogant. I was very disappointed, considering that I had been a member of Nautilus for a few years. I am now mentioning this so that the administration understands that rigidity in business leads to nothing.

Negative experience: Giving them 1 is being generous.

Fantastic experience: Better than most gyms

Fantastic experience: I should have subscribed earlier

Positive experience: I haven't used the gym yet cuz of the language barrier but the place looks amazing, hopefully next time i visit my french will be good and i can finally use the gym.

Positive experience: The gym is good. Unfortunately, the attitude of a staff member, an Asian, influenced my decision not to take a subscription. They closed the register 5 minutes before closing, just as I arrived. I can understand the situation, but this individual accused me of being at fault for it.

Fantastic experience: The staff is kind and even though there was a confusion with my massage reservation, the people were attentive and are every time I go there.

Fantastic experience: I like Carmen's Zumba and Miguel's Strong on Sundays

Fantastic experience: Good gym

Negative experience: Most of the equipments are too old.

Fantastic experience: Cool

Positive experience: Clean and quiet place, always machines available, calm atmosphere and excellent for training without worries, opening hours a bit limited.

Negative experience: The gym is perfect but their pricing policy is total nonsense... I ask how much per month, no more. I've been training for 35 years, I'm in great shape, 230 pounds of muscle. And then it starts asking how many times a week do you train, we have personal trainer packages, lol. Hello, I'm as muscular as a horse, I just want to know how much it costs per month. Hello, but no, I didn't get the price, she continues with her pressure sales strategy, I just left, it's pathetic, thank you.

Fantastic experience: It's the Nautilus that I prefer on the south shore. Good variety of machines. The atmosphere is nice. The only thing, no matter the gym, is why the old folks walk around with a towel in hand instead of putting it around their waist?

Positive experience: Great sports center, well equipped with various devices and equipment. Racquetball and squash courts are not busy on weekends in the late afternoon, ideal for a few quiet games.

Positive experience: A lot of machines and weights, sometimes a lot of people at the same time. The most unpleasant thing is the number of elderly individuals who walk around completely naked in the locker rooms. The staff is professional and courteous. The gym and the locker rooms are always clean.

Positive experience: The Nautilus Gym offers a decent array of equipment to support a well-rounded workout. The staff is generally friendly and attentive, creating a welcoming environment. Nonetheless, I've encountered some maintenance concerns with the equipment that need addressing. Furthermore, enhancing the cleanliness and ambiance of the gym could greatly improve the overall experience. While it's a satisfactory option for staying active, there are areas that could use some attention to elevate the gym's appeal.

Fantastic experience: Very friendly and professional staff

Fantastic experience: Very large and beautiful gym

Fantastic experience: Very nice gym with all the activities you can join!

Negative experience: Worst gym

Positive experience: awkward placement of equipment

Positive experience: Expensive for the number of equipment they have. It's clean and well maintained.

Fantastic experience: I've been going to this gym for years. I simply love it. My little fun outing after work!!

Negative experience: Horrible place. The machines are extremely old, the gym is DIRTY and the staff is rude. When I mentioned these things to them, the Asian short young guy replied "our clientele has been coming for 30 years." Ok and? How does that justify the poor quality and service? There's also no way to cancel the membership with a hefty fee. STAY AWAY FROM THIS PLACE.

Fantastic experience: Claudia's Zumba class at 12:15 PM on Tuesdays is just amazing⭐️⭐️⭐️⭐️⭐️ !!!! Just like Nancy's class on Thursdays at 10:30 AM !!! Just a 10/10 for these classes !!! And the gym is super functional too :) It's not the closest Nautilus to my home, but I make the detour for these classes !!!

Positive experience: Good place to play squash

Negative experience: I am looking mainly for group classes. The music thay is played at all group classes is so bad and unspiring. There is so much good music and entertaining out there but they chose to play the lowest kind. I even suggested to Nautillus to diversify then spoke to the manager who was totally unreceptive to my suggestion and had an attitude like she owns the place and can do whatever they please. Really annoying!

Fantastic experience: I first came to Nautilus Plus Brossard in 1987. I worked out several times in the week and loved it. I have seen many changes over the 35 years. My gym is health and fitness oriented with a dedicated hard working staff. Clean and very well managed. Many courses, nutritionist, personal trainers, and others, to help us be in good health which is so important. I love seeing people workout. It is my place to keep me healthy and strong. I am 60 years old and feel younger. Thank you!!

Negative experience: Bad service, old training devices, they say they have private trainers, I waited three weeks for them to assign me one, they give me an appointment at 8 am on Sunday, I arrive and they open the gym 8 20 am ! You can get an idea of the service of this GYM!

Negative experience: Staff at the reception and on the phone were unfortunately not very friendly when I made my call. I was really interested in a subscription.

Fantastic experience: The best gym!

Fantastic experience: Good place for gym

Fantastic experience: Alex was so helpful. I loved my service there. This man should get a raise ! Thank you again!

Positive experience: Reasonably nice gym. Always kept clean. The app allows you to get an idea for how busy the gym is which is nice. A touch expensive

Fantastic experience: I was just shopping around but fell in love with the place right away. Staff was courteous, professional and very helpful. All the machines you could possibly need and a sauna to top it off. Can't wait to start working out.

Negative experience: Don't get me wrong. The staff are very friendly, approachable, and informative. However, it was a disgusting experience having to witness people casually walking naked around other people in the bathroom. This deviates from what should be considered decency and social norms. If people need to change, then they should do it inside private doors. I don't want to feel like I'm surrounded by homosapiens from centuries past ; I want to feel like I'm in a civilized environment. Please mandate people to wear at least underwear to mask their private parts. I don't EVER want to have to experience this again.

Fantastic experience: Beautiful Gym

Fantastic experience: Friendly staff, good equipment selection and plenty of room.

Negative experience: No so smart manager! If you want to warn people about something do it privately, not ine the middle of people's workout and in front of everyone! So rude and no respect! Never going back to that place! Worst place ever! It's on my gym black list!

Positive experience: Clean and friendly gym. All the equipment you need

Negative experience: Once again no one to open the center at 8 o'clock, although there was two staff members (one being the manager) outside without the keys to the center.....bravo! Left after 20 minutes as well as many other members.......thanks AGAIN for wasting our time. time

Fantastic experience: Always happy to go to this gym! I like that the powerlifting area is set back. It makes my workout much more enjoyable.

Negative experience: The gym is outdated, but it has everything you need to train. The racquetball next to the training areas makes the sessions just HORRIBLE. The noise is simply unbearable.

Fantastic experience: Always satisfied for years. The Zumba class with Dominique is a must!

Negative experience: Poor service coupled with incompetent staff. I was in Quebec on a business trip and took advantage of the weekend to see family in Rive-Sud. There is a free 1-day trial, yet I was not allowed in the gym without a Quebec QR Code. Using my Federal & Provincial issued Vaccination Passports, I was able to go to various Restaurants and Bars in Montreal. Unfortunately, the staff member and management were reluctant to allow me access to this 1-day free trial. The day before the incident, I spoke with an individual by the name of Sarah. Sarah spoke to several other locations which informed her it should not be a problem come tomorrow. Sarah is a prime example of exemplary staff, using her resources and not jumping to conclusions like Sunday's staff. Do not attend the gym if you are out of province.

Negative experience: On Google, it says 8am for opening on Sunday, we have been waiting for an hour now, a large group of 20 people in front of the door until 9am, please respect your opening hours.

Fantastic experience: Group classes and facilities ### 1 South Shore!!

Fantastic experience: Fantastic instructors, staff, atmosphere!

Positive experience: It is good overall, the drawback is that the equipment is not enough when it gets a little bit busy.

Positive experience: On the phone I asked if they did rent equipment for squash They do, but one of the only two racquet they had available, had completely torn webbing The lady at the front desk was nice and offered us to use an equipment designed for a different sport The squash room itself is ok, but very poor ventilation, and dirty A lot of dirt and hair balls in the corner :/ It was a trial for me, 50$, and from what I understand they do not focus on this sport there, but they do offer it, which is rare in the region The person at the front desk did what they could but it would have been better if they said they don’t rent equipment, instead of saying they do, and it’s broken :/ Still 3 stars, because I had fun But please improve communication and quality of infrasctructure

Positive experience: RECENT UPDATE: Capacity feature in the app is still wrong, seems like they can't take into consideration density versus active users and square footage. So if the app says 40% capacity it's possible that 35% of the 40% is all in the main gym area, so even if it sounds low you may go upstairs and most of the cardio and weight machines will be in use forcing you to wait around. UPDATE: One cool thing in the Nautilus app you can see is the gym's capacity, but be warned that this capacity does not in any way reflect where said capacity is. So you can see say 50% capacity, go inside, and find out that say 30%-40% of said capacity is all using up the benches and popular weight machines so now you still have to wait. I've had to wait 10-20 minutes for equipment to free up at times as there are only about 4-5 weight benches for free weights. Fairly large gym, clean, and well organized. Staff is friendly and helpful. Lots of classes and stuff available to do. Only real downside is some of the equipment is dated, from the 80s and early 90s, some even bought second hand from physio hospitals in the U.S. That and there's very few options in terms of abdominal machines seen at other gyms. The flex plan is great though if you go a lot. But be aware that when signing up that the "free training session" is purely a consultation for a training session, so they'll talk to you about your wants and goals, then pitch you a training package costing hundreds of dollars.

Negative experience: The employees at the reception are not very nice

Positive experience: Nice welcome from the team. Spacious and clean. The changing room is large and clean. Sanitary rules are respected. I can't wait for it to reopen.

Fantastic experience: A beautiful gym. Large with plenty of equipment! Fantastic staff!

Negative experience: The gym is okay. The customer service is terrible, it's a cash grab. 36 days after your annual subscription, you won't be able to get a refund. It's impossible. They will force you to pay until your subscription is over, even if you don't go to the gym anymore. Also, during the Covid period ( gym closed ), they continued to charge the customers on a recurring basis. It's a terrible cash grab!!! New comers be warned.

Fantastic experience: I love it

Fantastic experience: very very clean place, a lot of machines available, the air is good

Fantastic experience: Great gym! Thank you!

Negative experience: It is an expensive gym. I agreed on paying considering that it will come with a better customer service. Things are complicated. Simplicity and quality of service isn't there for me.

Positive experience: I attended group classes and a lady said I had too much enthusiasm...she should go do some macramé workshops... lol.

Positive experience: Good gym in general, but there are two drawbacks: despite the prohibitions on wearing boots in the locker rooms, some people still do it, making those in socks navigate a wet floor. Additionally, the space on the upper floor for stretching/free exercises is quite small, and we cannot do them elsewhere since their rooms are not accessible outside of classes. Apart from that, the rest is satisfactory.

Positive experience: Well located. Ample parking. Attentive and friendly staff. A plus for their racquet courts and their large dance or yoga room.

Positive experience: I deleted my previous comment!!

Positive experience: Beautiful view of the outside

Fantastic experience: Zumba on Sunday's 9:15 with Carmen is an amazing workout

Fantastic experience: It's excellent, all the means are gathered to achieve your goal. Well done!

Fantastic experience: Super welcome this morning for my first time. Evaluation done too, I loved being able to enjoy it. Very clean gym, lockers as well. Warm staff at 6 AM :D I can't wait to go back tomorrow.

Negative experience: I don't like it, too expensive

Fantastic experience: Great gym

Negative experience: They take advantage of teenagers to take their money and engage them for a year without the possibility of withdrawing. It's just a scam.

Fantastic experience: I love this gym. Or super big, lots of room, lots of new machine. One of my favorite Nautilus location

Positive experience: I really like this place but the only bad thing is that they close to early on the weekend

Fantastic experience: Excellent.,love the experience. Staff is very friendly and knowledgeable.

Fantastic experience: I currently live in the US but I was a member for over 8 years ! I love this gym ! Friendly staff, never too packed, clean, great atmosphere and the clientele is also very friendly ! I made some amazing friends via this gym! I also love Maryse's Zumba classes ! I come for a work out every time I visit Montreal. Strongly recommend this gym

Positive experience: Reception as it should be, in terms of hygiene, effort is needed, the machines need to be revisited.

Fantastic experience: Large space, beautiful atmosphere, nice staff :)

Fantastic experience: Awesome selection of group classes!

Fantastic experience: a suitable environment to play sports!

Fantastic experience: Great gym, good service, plenty of equipment and it’s never really too busy which makes it easy to workout.

Fantastic experience: A lot of services. Nicely organised!

Fantastic experience: Honestly one of the better gyms un brossard. And with boomerang the motivation is up to you. Wohooo made 10$ already

Positive experience: Staff is very friendly. Sadly there are some missing machines such as assisted pull up and Peck deck just to name a few.

Fantastic experience: Nice and big gym. Big, easy and free parking.