Nautilus Plus Laval

Fantastic experience: Great Gym, Clean, not crowded and the staff is always kind

Fantastic experience: Hello - After a year of training at Nautilus Plus in Laval, I want to thank you and also share my experience. The gym is simply excellent. The team and coaches are very professional and always available to offer advice. Thanks to the superb atmosphere and encouragement, I have managed to improve. Additionally, the equipment is well maintained and there is everything you need to progress well. It is always a pleasure to come here. I truly recommend Nautilus Plus in Laval to anyone looking for a motivating, warm, and healthy environment to achieve their fitness goals.

Positive experience: I love this gym, but the issue for me is the schedule. I hope that someday this gym will be open 24/7.

Negative experience: Nice gym, good service but the air conditioning doesn't work. It's very hot. January 2025: The training area is very dirty. People walk on the warm-up mats with their shoes and they are never cleaned.

Positive experience: ⭐️⭐️⭐️⭐️⭐️ for the staff who are very kind ⭐️⭐️ for accessibility and parking for wheelchair users ⭐️⭐️ for the deterioration of the machines and dumbbells that really, REALLY need to be replaced

Fantastic experience: I train here!! That's why I love this place....

Fantastic experience: I want to sign up again, it's an excellent gym

Fantastic experience: Loved it

Positive experience: Nice and clean, but I don't see weight plates for the machine. The these air pressure stuff, maybe they are too new tech for me

Negative experience: The prices are high

Fantastic experience: Biggest nautilus I’ve seen. Equipement is clean, people are friendly and the changing rooms are spotless.

Positive experience: It's a tidy gym. I found that where other places would be crowded at a certain time, this one will be less crowded. However, I'm not very satisfied with the machines; they lack adjustability which can lead to improper form if you don't meet the "target human" of the machine. Also, the sauna is a sought amenity, yet the men's sauna is out of order.

Positive experience: The gym is clean and the customer service is excellent. The gym is, in my opinion, designed for fitness or getting in shape. There are a good number of machines and dumbbells. But for those training for muscle gain or bodybuilding competitions, this is not your gym. The price of the subscription is within the market prices of the North Shore $$$.

Fantastic experience: Thank you to Alain for the cyclo party class. Very dynamic, I really enjoyed my first experience. I recommend it for anyone who wants to prepare for the cycling season.

Fantastic experience: And a lot of people, but there is still the possibility to exercise without stepping on each other's toes, super clean, and the staff is super nice, LIFE IS GOOD

Fantastic experience: Calm, relaxing, nice place to train. If you're tired of the whiners at Econo Fitness, you now know where to go.

Fantastic experience: What else can you request?

Fantastic experience: Super gym, you immediately feel comfortable, not a chest-arm gym. Lots of weight and cardio machines. Even when the gym is full, there is plenty of space to train. The staff is super nice, and the trainers—especially Marilou!—are very skilled and push us out of our comfort zone.

Fantastic experience: Big clean gym with pro employees and no Instagram or Tiktok models in the way.

Positive experience: I loved this gym. I practiced the TRX suspension trainer but the cables were very worn out. I don't know if they have been replaced.

Fantastic experience: It's large and there are many workstations available. Group classes are also enjoyable.

Fantastic experience: The more you train, the less you pay! Goodbye ghost clients and welcome to the athletes. Quality equipment (Hammer Strength)!

Negative experience: Paying for availability on the machines; the perfect philosophy for this gym. Cardio equipment is dysfunctional, lack of weights, no maintenance on the equipment. In short, if you want to pay for quality equipment, go elsewhere. Btw, the men's bathroom smells like urine every visit. Otherwise, there's never too much traffic.

Fantastic experience: Nice place

Negative experience: Nice gym, but the men's saunas do not work and they have no intention of fixing them. For a higherend gym this is not acceptable

Positive experience: I have been a member at this place for over 20 years and I love and recommend it for the politeness and attentiveness of the staff. The only downside is that over the years, the equipment is aging and I regret the lack of maintenance and the wear on the dumbbells (pieces coming off) and the coverings of the machines that are torn. I don't see the Kinequip techs often unlike before. Many floor tiles are cracked, coming off, and even 'bumped' in some areas. Lastly, the locker rooms should be visited more frequently to ensure that there is nothing missing (paper towels, toilet paper). We shouldn't have to tell them. Nautilus, please do not let your equipment and premises fall into disrepair. It feels like a rundown gym!

Positive experience: Equipment that could use some refreshing and showers that are very little private. However, the tranquility of the place is worth it!

Fantastic experience: Good staff need a little more cleaning

Negative experience: It is Monday, January 2... all the Nautilus centers are open... here there are about 40 people without parking and the center is closed.

Fantastic experience: A super beautiful team!

Fantastic experience: Magnificent team, always welcoming and smiling.

Fantastic experience: Welcoming, friendly, and attentive person

Fantastic experience: My grandfather came to train to lose weight and in 3 months he lost 20kg, I am proud of him

Fantastic experience: David is hardworking and convinced me to sign up! I love it

Fantastic experience: very pleasant welcome upon meeting the employee Sheldon.

Fantastic experience: The manager is very friendly and gives a nice atmosphere to the place.

Fantastic experience: Amazing gym and very welcoming atmosphere. It's really worth it!

Fantastic experience: Beautiful gym, knowledgeable and original staff

Fantastic experience: Very good gym!! The staff is very welcoming!!

Fantastic experience: Great gym! Friendly and helpful employees :)

Fantastic experience: Very nice gym!!

Fantastic experience: Very nice facilities! Spacious and airy. Warm welcome

Fantastic experience: Spacious, clean, respectful clients and staff! I've been coming here for two and a half years and I've never been disappointed! :)

Fantastic experience: Very clean gym, nice atmosphere and never too crowded! Great team.

Fantastic experience: I've been training at this gym for 10 years. Always clean, the equipment is always functional, the staff is highly skilled, always smiling and warm. This is MY gym

Fantastic experience: Great team that genuinely cares about helping the members! Best gym I've ever seen

Fantastic experience: A wonderful place, I go there several times a week and I am always satisfied

Fantastic experience: I love the atmosphere and the training space. I recommend the gym to everyone!

Fantastic experience: The work team is excellent!

Fantastic experience: Superb gym! Great atmosphere and excellent support from the professionals!!!

Fantastic experience: I love the team! A place that shines in the field of kinesiology!

Fantastic experience: three beautiful team

Fantastic experience: I am satisfied, very clean and large. The trainers are always there to give me good advice. There is a lot of cardio equipment and other types of machines. There is also a range of healthy meals that I appreciate and always parking available. I prefer this gym over the others I have been to. I recommend it!

Fantastic experience: Nothing to complain about. The space, the equipment, and the attentive staff meet my expectations and even more.

Fantastic experience: Qualified trainers and pleasant company, extraordinary manager and a handsome gentleman as well!

Fantastic experience: Great service. I recommend.

Fantastic experience: Very good gym, never too crowded. The only drawback is that it closes a bit early; it should have the same hours as the one at Berri-UQAM.

Fantastic experience: Welcoming, clean, high-performance and well-maintained equipment

Fantastic experience: Ok

Negative experience: Very happy to have finally finished with my subscription! I do not recommend choosing it.

Fantastic experience: Perfect place to train whether it's conventional, crossfit, or powerlifting. There is plenty of cardio, a space for crossfit, lots and lots of machines... and plenty of room. I have nothing to say!

Negative experience: 5 stars for the staff Showers need a major upgrade Two stalls in the shower are always dirty and disgusting Sauna? Sauna has been under "repair" from the beginning of time Seriously though since the gyms opened up after the pandemic (feb 14) the sauna has stayed closed....why am i paying full price for a missing gym facility...?

Fantastic experience: Very good gym .... big .... lots of equipment. Well ventilated.

Fantastic experience: Cool Gym

Negative experience: Tiny and horrendously expensive, this center is right across from another much larger and much more affordable one. However, since the subscription gives you access to all the centers in the franchise and especially considering that the app is quite interesting, you should try it to form your own opinion.

Fantastic experience: Very good gym

Fantastic experience: Very nice gym, clean and safe. Excellent service, warm welcome, attentive trainer and very professional.

Positive experience: Saunas still not open. All other gyms they are open. We're waiting.

Fantastic experience: Yes

Fantastic experience: Very good service and never crowded place.

Fantastic experience: I have been a member for over 10 years, 3 different trainers and all are highly involved and competent. Employees who are attentive. A gym where the client matters.

Fantastic experience: Hello, I like this gym, the employees at the reception are very nice. The only thing that bothers me a lot and that I find disgusting are the chewing gums that people leave stuck to the aerobic machines. I have reported this issue more than once, but the problem persists! In my opinion, the people who do this should be expelled! Thank you in advance for resolving this issue! Have a good day. I hope to receive a follow-up!!!

Negative experience: I was disappointed because I had a small problem with a client who was not well-mannered, and when I went to the counter to file a complaint, the receptionist told me, 'this gentleman has been a customer for 10 years,' so I understood that she would not do anything about it... UNFORTUNATELY, if you really want a response to anything, YOU ALWAYS HAVE TO SEEK the manager of this branch because at least the 4 people at the counter that I spoke to did NOTHING!!!!

Fantastic experience: Friendly atmosphere ♥️

Positive experience: If you sign up for the gym, you have 37 days to decide whether to leave or to subscribe for 1 year. Positive comments: I find the staff kind, welcoming, and smiling. The lighting in the gym is well-lit and has large parking spaces. The people who work there all have long-term studies, so they have the necessary experience to perform. I find the gym quiet and not noisy. The bathrooms are adequate. The lockers are good. You have your personal space because there aren't many people. The group classes seem interesting. The fact that they give you $1 every time you go is motivating. Negative comments: However, I find it a bit expensive compared to Éconofitness. I found that some machines are old but at least functional. Small gym space. What I disapprove of is that we have a free appointment with the nutritionist and a trainer, if someone has a last-minute priority (job, doctor, etc.), they don't take it into consideration, and you lose your appointment. I find this unfair; I give this comment because it can happen to other people. Relevant comment: I believe that if they lower the price, it could attract more clients.

Positive experience: Very friendly staff and wonderful trainer. Great follow-up. The gym is clean and inviting and not noisy.

Positive experience: The advantage of this gym is the clientele, which is calm and not too numerous. You don't have any jerks shouting while lifting weights like at the Atlantis across the street. There’s an old but functional sauna. The downside is that the training equipment is old and outdated; they take a long time to update it.

Positive experience: Great gym, well divided and a lot of machines

Fantastic experience: Absolutely love it there. Staff is so friendly, knowledgeable about training and nice. You have everything you need to train, shower, a sauna after...

Positive experience: What a welcome ;)

Positive experience: Nice and big gym. Modern equipment

Fantastic experience: Very good

Fantastic experience: Friendly staff. Not very big but usually is not crowded and has all necessary equipment.

Fantastic experience: First time I feel that someone is taking care of me compared to several other gyms. The manager takes the time to listen to me, motivating staff and modern equipment.

Fantastic experience: The gym par excellence

Fantastic experience: Nice gym, clean, large parking lot, friendly and competent staff.

Fantastic experience: I have to come to Laval for business.. and Nautilus Plus Laval was just a few minutes from the office. Once again, I have a Nautilus Plus at my disposal, which is very convenient for me. Upon arrival, I was surprised by the size of the parking lot, and I can guarantee that they must never run out of parking space. The interior is nice, I like the way everything is arranged. They have a lot of machines, everything I need.. the staff was smiling and it is really well lit. The large windows at the front... great.

Fantastic experience: Smiliest and friendliest staff in the network. The gym is big and there is a lot of machines and benches. Showers need a overhaul quick. But the rest makes up for it.

Fantastic experience: Impeccable place and qualified staff

Positive experience: Very big and clean. Though it's a bit too quiet, maybe its just the high ceiling that makes me feel this way. Staffs are friendly. I personally like when there more people as it feels more enegery

Fantastic experience: 5 stars for the lighting and the amount of cardiovascular training equipment.

Positive experience: Decent equipment, overpriced membership

Fantastic experience: big place, really nice trainers

Positive experience: Friendly staff, nice atmosphere, not too crowded, we don't wait too long for the machines. The cleanliness of the lockers could be improved and the equipment is somewhat old.

Positive experience: Clean and friendly staff. Comparing with the other Nautilus locations..

Fantastic experience: Perfect gym to workout everywhere

Negative experience: NOT RECOMMENDED!!!! I have been a member of Nautilus Plus in Laval on Boulevard des Laurentides for about 6 years, and a serious error has been made on my account since 2012!! It all started in 2012 when I received a letter from a collection company stating that I owed Nautilus an amount of $150??? After contacting them several times regarding the situation, they assured me that it was a mistake and that they would fix the problem. Trusting them, I never checked my credit as I thought it was truly resolved. To my great surprise in August 2017, when I was purchasing my vehicle, the financial director informed me that there was a mark on my credit record: NAUTILUS PLUS LAVAL with an UNPAID mention of $150 still present since 2012!!!! I called the gym directly to inform them of the situation again, and they told me they would fix the problem. Trusting them once more, I did not double-check. And to my great surprise before the holidays, when I wanted to analyze my credit, NAUTILUS PLUS was still there!!! So I contacted the collection company, who informed me that nothing had been done since 2012 and that someone from the headquarters needed to call to cancel the collection request. When I communicated with customer service, I was told that yes, a mistake had been made, and they would once again resolve the situation!! I contacted Equifax, who told me it would take between 6 to 12 months for this mention to disappear from my credit record and that I should absolutely not make any credit requests or large transactions before the mention was removed!!!! When I reached out to customer service again and expressed my dissatisfaction with the situation, outlining the serious consequences of this mention on my credit record and strongly requesting compensation because I have insisted for so long that they resolve the issue and they have not done so, I was responded to with arrogance and sarcasm that they would not compensate me (EVEN THOUGH IT CLEARLY AFFECTED MY CREDIT FROM 2012 TO 2018) and that I could do whatever procedures I wanted but nothing would be done. They did not take my situation seriously at all! I would have never thought to be treated this way despite having been a loyal customer....a small piece of advice: never sign up there if you don't want to go through the same thing as I did, with nothing done for so many years, no apologies, no compensation, and being spoken to with arrogance!!!! STRONGLY NOT RECOMMENDED, there are other gyms in the area that will treat you with much more respect and are concerned about their clients!!!!

Positive experience: Gym with very good trainers

Fantastic experience: Very friendly.... I love it

Positive experience: Huge clean space. Perhaps a bit awkward for the more self-conscious as everything/where is fully visible at all times. (?!)