Bayside Wellness - Collingwood Chiropractic, Massage, Physiotherapy, Acupuncture, Dietitian, Psychotherapy, Reflexology
Information about Bayside Wellness - Collingwood Chiropractic, Massage, Physiotherapy, Acupuncture, Dietitian, Psychotherapy, Reflexology
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-18h
- friday: 9h-15h
- saturday: 9h-12h
Our comment from Nutrifinder.net about Bayside Wellness - Collingwood Chiropractic, Massage, Physiotherapy, Acupuncture, Dietitian, Psychotherapy, Reflexology:
Bayside Wellness in Collingwood offers a comprehensive range of health services, including chiropractic, massage therapy, physiotherapy, acupuncture, dietitian services, psychotherapy, and reflexology. Clients consistently praise the exceptional staff and the warm, welcoming atmosphere. Many users have noted the high quality of care they received, particularly from therapists like Bianca and Andrea, who are highlighted for their deep knowledge and caring approach. Reviews often mention the convenient location and the ease of online booking, making it accessible for all clients.
While the clinic receives numerous positive remarks, there have been some concerns regarding communication issues and service policies, mainly related to gift certificates. Bayside Wellness emphasizes its commitment to professional support and client satisfaction, ensuring to address all feedback thoughtfully.
Overall, Bayside Wellness is highly recommended for anyone seeking comprehensive wellness solutions in a supportive environment.
Bayside Wellness - Collingwood Chiropractic, Massage, Physiotherapy, Acupuncture, Dietitian, Psychotherapy, Reflexology: Reviews
Fantastic experience: Best massage I’ve ever had. Bianca is incredible! Cannot recommend enough!
Thanks so much for your kind words and feedback!
Fantastic experience: Always the best in health, every aspect!
Thanks for trusting our team with your health and wellness care!
Fantastic experience: Katie is wonderful and Bayside is a welcoming and friendly atmosphere.
Fantastic experience: Incredible staff and therapists! Everything you need in one convenient location!
Fantastic experience: I've had a wonderful experience with Bayside Wellness. The clinic is efficient and well equipped with nice staff.
Fantastic experience: Love then all!
Fantastic experience: They always fix me up or put me back together in the best and nicest way!
Fantastic experience: Our whole family loves going to bayside wellness to see Dr Dale and team. Highly recommend!
Fantastic experience: I can’t recommend Andrea enough! She has truly helped me with my back, shoulders, and neck issues. She is incredibly knowledgeable, kind, and gentle in her approach, and she always goes above and beyond for her clients. What stands out most is that Andrea genuinely cares about making her patients feel better, not just in the short term but in the long run as well. It’s rare to find a chiropractor who takes the time and effort the way she does. I’m so grateful for the care and support I’ve received from her.
Fantastic experience: Thank goodness Keeps me moving ! Lacey Mcvicar is amazing
Fantastic experience: Amazing services offered here! Extremely kind staff!!
Fantastic experience: Andrea is amazing, diagnosed and treated me so quickly!
Fantastic experience: Always friendly staff. Easy booking online. Great chiropractors.
Fantastic experience: Very pleased with my Massage Therapist, Allison and my Chiropractor, Kalena! They are wonderful!
Negative experience: To be Clear. I am not widely criticizing the team or health Practitioners at Bayside Wellness. The RMT provided a good service for $118 1 hour massage. The Manager declined a Gift Certificate bought as a present for me in good faith by My wife, in 2021, when we used the clinic last and "WITH NO EXPIRY DATE" and signed by an authorized representative of Bayside Wellness. I've since talked to the previous Practitioner who you claim was paid upfront for the service 4 years ago, and have confirmation that she has NOT been compensated. It is a terrible business practise when the Manager of the company flatly refused to accept this certificate, and claimed this only "AFTER" the service was provided. I would have been happy to pay upfront if this was made clear upon the beginning. There was no attempt by anyonein the company to help rectify this misunderstanding and I continue to be really Disappointed in Bayside Wellness attitude. Consumer affairs and Consumer Protection Agency of Ontario has been made aware of this practise. They simply did not honour a gift certificate that was paid for a few years ago. In addition it was Extremely bad and rude service from the management(despite a good massage from the RMT). I encourage everyone to be careful when doing business with this company. The manager “Jen “flatly refused to honour this and was less than service oriented. You be the judge.
Hi Greg,
We understand your frustration regarding the gift certificate you presented, and I want to personally follow up to provide some clarity. To clarify, you spoke with our clinic manager —not our owner, Jen.
The certificate in question was issued for a massage with a specific practitioner who has not worked with us since 2020. All Registered Massage Therapists (RMTs) at our clinic are independent contractors. In this case, the practitioner was already compensated in full when the certificate was originally sold.
Unfortunately, because the certificate was tied to a specific provider, does not include a dollar value, and is 6 years old, we are unable to honour it for services with another RMT. We recognize this is disappointing and we regret the confusion.
That said, we were disheartened to see your public comments on multiple platforms encouraging others not to seek care at our facility and broadly criticizing our team. Our clinic is home to a dedicated roster of self-employed healthcare professionals who work hard every day to support the health and well-being of their clients. While we welcome constructive feedback, we do not tolerate threats to publicly damage our reputation simply because an outcome did not go your way.
We remain committed to respectful dialogue and to providing clear, fair service policies.
Fantastic experience: I’ve been going to Bayside for about a decade for various reasons. Their entire team is always so friendly and helpful. Personally I’ve used chiropractor, massage and Chinese medicine services and couldn’t be more happy.
Hi Cassie!
Thank you so much for sharing your experience at our clinic, and we're genuinely appreciative you decided to share your positive feedback with us and the google-verse ;)
Fantastic experience: I had an incredible 90-minute massage today with Bianca at BaySide Wellness, and I can’t recommend her enough! She is not only highly skilled and knowledgeable, with a strong academic and professional background, but also incredibly kind, patient, and attentive. She took the time to understand my concerns and made every effort to address them with precision and care. I’ve had massages from many therapists over the years, but Bianca truly surprised me with her expertise and technique. She didn’t just give me a massage—she rebuilt me! If you’re looking for a top-tier therapist who genuinely cares about her clients, Bianca is the one to see. Highly recommended!
Thank you very much for your thorough review and feedback! We are thrilled to hear that you have had such a positive experience and we couldn't agree more and feel proud to have Bianca on our team!
Fantastic experience: I can, and do, refer and recommend this clinic often and without hesitation. Great team and great care for all things musclo-skeletal. Thanks for all you do in our health care community!
Thank you so much for taking the time to give us your feedback! We genuinely appreciate your support!
Negative experience: As a result of a very aggressive adjustment by Ruth Hitchcock I was incapacitated and in extreme pain for well over month. When I reached out to owner Fawcett for assistance in treatment for the injury caused at her Collingwood establishment she offered no assistance whatsoever and directed me to sue Ruth and file a complaint with the College of Chiropractors. From that point on I was treated as an unwelcome person by front desk. I’ve had to seek medical assistance elsewhere. Although I don’t believe Ruth had any intent to cause the injury she did it is apparent by Fawcett’s reaction that she does not care about the people that work for her or their clients. Yet another sign of her lack of integrity. Facett’s response was laughable. I have proof of everything I have said. She states that she is honoured to have Ruth as a chiropractor in her business yet she directed me to sue her and call the College of Chiropractors. Who does that to a fellow colleague. That alone speaks volumes as to who she is as s business owner. I will never give another penny to Bayside Wellness and J Fawcett.
Thank you for taking the time to share your concerns. At Bayside Wellness, we prioritize the well-being and safety of our patients and strive to provide compassionate care at all times. We regret to hear about your experience and take all feedback seriously.
However, we must clarify several inaccuracies in your review. We responded to your concerns promptly, extensively and with professionalism. At no point were you told you were unwelcome at our clinic, nor was that ever implied, as this is inconsistent with our approach to addressing patient concerns and more importantly our legal responsibility as regulated healthcare professionals. Instead, we offered compassion and several appropriate recommendations to support your concern and connect you with resources for further care.
We deeply value our patients and the practitioners who work with us. Dr. Ruth has been in practice for over 30 years, she is an exceptional clinician and puts the utmost importance on her assessment, patient communication and treatment plans. As stated in our previous discussions, I firmly stand behind Dr. Ruth's professional capabilities, her impeccable medical documentation and feel confident in her professional skill set. I feel incredibly honored to call her our colleague. Any suggestion otherwise does not reflect the ethics and values of Bayside Wellness.
While we understand that medical treatments may not always yield the desired outcomes, it is important to approach such matters constructively and factually.
We wish you the best in your continued care and hope that you find the relief and support you need. If you would like to discuss this further, please don’t hesitate to contact us again directly.
Fantastic experience: Jen has surrounded herself with amazing people!! The front desk is welcoming and super competent. I usually go for chiropractic and acupuncture. Both Dale and Kalena are fantastic!!
Thanks so much for taking the time to provide your feedback! We genuinely appreciate your support ❤️
Fantastic experience: Had an amazing prenatal massage today with Jenn Hogan. Was my first time at the clinic and I was so impressed with the whole experience from the ease of booking online, to a check in with my therapist before my appointment regarding if I wanted a pregnancy pillow, parking (once I found it haha it is tricky if you have never been), and most of all- my massage. Amazing communication, pressure, music and comfortable atmosphere. Thank you so much! I will definitely be back.
We are so glad that you had such a positive experience and greatly appreciate you taking the time to leave your feedback! We hope to see you again soon.
Fantastic experience: Just want to thank Rachel for a excellent massage. Rachel was very professional.
That's wonderful! Thanks for taking the time to provide your feedback.
Fantastic experience: Our family is happy to have Amanda Papps back. She has compassion, indepth knowledge about muscle and tissue problems. We recommend her strongly. Our favorite and Excellent therapist. Full 5 stars.
We are very happy to have her back in the area as well! Thank you for taking the time to provide your feedback!
Fantastic experience: Went for initial physio assessment with Lacey and could not be more pleased with the service. I have been to a number of physio's through the years of sports injuries, and I have to say she has been the best so far. Great discussion and assessment and then a lot of manual manipulation of the injured area and then advice on retraining the muscle, increase balance and strengthenimg exercises, and discussion on a focused rehab plan. Actually looking forward to physio now!!
Thanks Paul for taking the time to provide your review! We are very proud to have such skilled and knowledgeable physiotherapists and an incredible team in general. We look forward to assisting in your recovery.
Fantastic experience: Jenn Hogan is very thorough in finding and working out all of the muscle tension.
Thank you very much for taking the time to provide your feedback! We are very glad to hear of your positive experience.
Fantastic experience: Great experience. I suffer from TMJ and Angela did a great job to relieve the pain. I also received needling from Jen and not only did it help I felt very relaxed, like a visit to the spa. Would highly recommend.
Thanks very much for your kind feedback, we are thrilled to hear you are feeling well!
Fantastic experience: I am so grateful to be working with Dr. Ruth Hitchcock. She is thorough and effective in her treatments. She is an excellent communicator and detailed in her reports. Her experience, kindness and compassion is demonstrated at each visit. Thank you Dr. Hitchcock for your care, and for working collaboratively with me, and my other healthcare professionals to return me to optimal health. You are wonderful.
We are thrilled to hear that and feel equally as fortunate to have her on our team!
Fantastic experience: I called first thing this morning hoping to get a last minute appointment due to lower back pain. I got in within an hour and met with Dr Halpenny. She was extremely thorough during my consultation and treated me right on the spot. After leaving I felt 70% better and looking forward to my next appointment. Highly recommend Dr Halpenny if you are in search of a Chiropractor.
So glad we could support you in a timely manner!
Fantastic experience: Dr Fawcett is an amazing Chiropractor. She’s treated me several times, most recently to relieve chronic shoulder pain and also to fit me for custom orthotics. Overall great experience, pleasant team and convenient online booking.
Thanks for taking the time to provide your feedback, we are very grateful for your support and always happy to help!
Fantastic experience: Bianca is always on time, her room looks s a welcoming environment and her massages put me to sleep most times. As well, the secretaries always offer a welcoming smile.
So glad to hear you had a relaxing and enjoyable experience! Thanks for your feedback!
Fantastic experience: I have been a client of Bayside Wellness for a number of years. All of the wellness services that I have received have been exceptional. I highly recommend their chiropractic care and acupuncture.
Thanks very much for your feedback Kelly!
Fantastic experience: I had the absolute pleasure of seeing Lindsay Bradbury today - The experience was 5 stars from start to finish. Lindsay is a rare gem who actually loves what she does and does it well! I am not a novice seeker of great massage - I have back pain that follows me around - this experience is a game changer. I look forward to my next visit. This place was a wonderful experience!! So happy!
Thanks for your feedback Bruce, we are so glad to hear you had a wonderful experience!
Fantastic experience: I have been dealing with arthritis pain for years, on medication and still having morning stiffness and not sleeping properly. Since starting my appointments with Dr. Ruth Hitchcock I’m feeling better, no morning stiffness, sleeping all night feeling rested. My overall health has improved significantly
We are so glad to hear that! Thanks for taking the time to provide your feedback!
Fantastic experience: From the first visit I had with Dr Ruth to every appointment since she has always listen to what my body has needed! I have come so far from that first visit, I can’t imagine where I would be without her! I look forward to every appointment!
We appreciate you trusting us with your health care goals! Thanks for the wonderful feedback!
Fantastic experience: Well-run clinic offers a wide range of healthcare options. Staff are knowledgeable and friendly. Highly recommend.
Thank you Sherri, we really appreciate your support and review!
Fantastic experience: So thrilled to have a great masseuse close to home! Welcome to Clarksburg Bayside!
Thanks for your wonderful support!
Fantastic experience: Lots of easy access parking. Great staff. Good location.
And great patients!
Positive experience: Made an appointment for my husband to have a massage not knowing that she was a movement and massage. He was asked if he did not get the email and what she was switching too , he did not , but then found out later that he did but it was in his junk mail because it did not run through bayside wellness it ran thru her personal email. She was a little flustered because of issues with her music and was massaging with one hand and fixing music with the other. Although the experience was well received and understood it wasn’t what he was looking forward too.
Thank you for your review, and we appreciate your feedback.
It sounds like this appointment may have been booked during the small window of time when our service categories were in transition, and it is unfortunate that the practitioner's attempt to communicate this with you ended up in the junk folder. We deeply apologize for the breakdown in communication, and can assure you this won't happen again. We have already taken the steps to avoid a similar situation from happening again by creating an entirely separate category for Movement + Massage on our online booking system. We are disappointed that this situation may have contributed to an experience that was not ideal, however are pleased to hear it was at least well received.
We are hopeful that your next experience at Bayside Wellness will be a better one!
If you would like to discuss further, please feel free to reach out to us by e-mail at [email protected]. Thank you!
Fantastic experience: Amazing Massage!! Goi g again Friday.
Fantastic experience: The staff and team at Bayside Wellness is what make this one of the most welcoming clinics I have been to. It's a team not just one person for then selfs.
Thanks Rob! So glad we could provide you a professional and supportive clinic!
Fantastic experience: Bayside Wellness has been part of my life for a very long time including my pregnancies All the practitioners are professional and provide an amazing service Booking online has been a game changer as life gets busy and I am glad I can always manage to squeeze an appointment in.
You are so appreciated and we are incredibly grateful that you trust us with your health and wellness needs!
Fantastic experience: Lacey is amazing! Got me on my feet in no time. Recommend very highly for any wellness issues.
Thank you, David for the great review.
Fantastic experience: Bayside Wellness is a terrific team of professionals here in town. Today's visit was my first at their new location and I was very impressed. The facilities are beautifully done and highly functional. Bianca provided me with excellent care today and I can safely say that I haven't felt this good for quite some time. Kudos to Bayside and thank you once again Bianca.
Thanks very much for your feedback Greg! We look forward to helping you feel great!
Fantastic experience: I have been going to Bayside Wellness for years. I trust everyone of their practitioners as they work together as a very cohesive team. I have had multiple physical health issues that I struggled with before finding Bayside. The knowledge, options for different avenues of healthcare and their atmosphere is unbeatable. I am so thankful everyday to have a team so keep my body at its best. Thank you Bayside Wellness!
Fantastic experience: A great team of highly trained professionals who have helped me through multiple injuries. Highly recommended.
Fantastic experience: My only regret is not to have discover Bayside Wellness (and JENNIFER!) sooner. I went to see Jennifer for an acupuncture appointment and was (and still am) floored with her professionalism, confidence, technique and how comfortable she made me feel. More importantly, she did incredible work and is truly a wiz on pain management. In the past, this periodic neck strain would require several sessions for the pain to even incrementally improve. After one session with Jennifer, I was immediately better, with better movement (much less pain).
Fantastic experience: At first I didn't think their Chiropractic service was great. But now I stand corrected.
Positive experience: Great bunch of ppl
Fantastic experience: Jen Redding is a thoughtful knowledgable acupuncturist.
Fantastic experience: A great grp of therapists!
Fantastic experience: Jennifer Redding is the best traditional chinese medicine acupuncturist in the area!
Fantastic experience: Chiropractor-Andrea Rourke has an impressive knowledge base, compassionate bedside manner and thorough approach to treatments. I always leave feeling Andrea has done her best to improve my condition(s) using a variety of hands-on techniques. It was a relief to finally discover her as I found myself needing more from chiropractic care than just quick adjustments. Andrea provides a whole experience with results each visit!.
Fantastic experience: Best place for a massage
Fantastic experience: RMTs Alice & Jessica are amazing. Incredibly knowledgeable and kind. Highly recommend going to Bayside Wellness for massage therapy.
Fantastic experience: Excellent service! Friendly, easy to book online.
Fantastic experience: Great staff and service. Easy location to find . Lots of parking.
Fantastic experience: Good massage therapist and on time.
Fantastic experience: Bayside wellness is the best place in Collingwood and the blue mountains area for chiropractic, massage and other natural aides. My family frequently has chiropractic treatments with Dr.Fawcett, who is amazing and very knowledgeable in several styles of chiropractic, including the Graston technique, she is also proficient with acupuncture. There are several practitioners at Bayside wellness to chose from. The facility is clean and bright with nice treatment rooms and cozy waiting areas. Staff are friendly and knowledgeable.
Fantastic experience: An awesome place with real RMT. If you are having pains, and are unsure about this method of treatment... this is a good place to start. The building is nice and clean, and everyone is super friendly. 10/10
Fantastic experience: A group of professionals working to make us feel our best.
Negative experience: I thought that I would have a good experience based on the initial conversation. I wanted someone that was highly experienced in trigger release therapy, scar tissue release, for tightness in my hips that was affecting my flexors, gluteal muscles and lower back. I told her I was used to firm pressure. I let her know I was both cold and that I could feel her nails, and she didn't change her technique or turn on the room heater. Instead, she put eucalyptus in the cream..which is fine if the customer is comfortably warm. I asked her if she was familiar with these specific massage techniques and she confirmed that she was, but when going over a knot, she didn't work on it. She slipped on my muscles multiple times, causing unnecessary pain and frustration. I have pretty bad anxiety, and avoid confrontation, usually letting a therapist know about nails or temperature has them take care of it immediately. I sent a message to the business and they said 'I will be sure to pass off your email to Leslie. I'm sorry to hear you were disappointed with your treatment. We always do our best to follow certain treatment standards and make sure our patients are well cared for.' They didn't take any responsibility, and Leslie never called me.
Emma, I want to reiterate that I am truly sorry to hear that you were disappointed with your treatment. Our staff at Bayside Wellness strive to give the best quality care we can. In any manual/physical therapies it is imperative to communicate throughout your care with your practitioner; as every patient's needs, preferences and sensativity are different. I can assure you that the practitioner felt she did her best to accommodate your requests. I can also confirm that she (and all other practitioners in our clinic) hold extensive training in the above techniques. Unfortunately each patient and practitioner is unique, and are not always a good match; which is one of the benefits of having a team with many different practitioners.
Please feel free to contact me if you wish to discuss this further or have any other concerns.
Fantastic experience: Jessica is the best RMT ever!!
Fantastic experience: Very friendly and helpful staff that work with you and for you.
Fantastic experience: My son and I go to Bayside Wellness for both massage and chiropractic treatments. The therapists there are amazing. It is a nice, calming atmosphere.
Fantastic experience: Super friendly staff. Love the online booking
Fantastic experience: This was my first time at Bayside Wellness but it won’t be my last! Alice Ficko was an absolutely wonderful RMT. Very knowledgeable and soothing. I left feeling better in both mind and body. Can’t wait to return to Collingwood for my next visit.
Fantastic experience: Chiropractic, naturopathy , massage they have you covered
Fantastic experience: Such an incredible experience here. This review is about more than just my Physio care it’s a fantastic atmosphere of Very caring people who go out of their way to care for your individual needs. Highly recommend this team.
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