Salt Wellness Centre
Information about Salt Wellness Centre
Opening hours
- sunday: 10h-18h
- monday: (closed)
- tuesday: 10h-15h
- wednesday: (closed)
- thursday: 12h-19h
- friday: 10h-19h
- saturday: 10h-18h
SALT Wellness is an integrated health centre providing therapies to reduce pain & stress, improve sleep while rejuvenating the body and mind | Wellness Services: Float Therapy (Restricted environmental stimulus therapy) | 1 Oasis Tank (Salt Bath) | 1 Salt Water Relaxation Float Room | Couples Float | Infrared Sauna - Room for 2 people | SALT Therapy Bed - Halotherapy | Himalayan SALT Therapy Room | Ionic Detox Foot Bath | Healing Therapies: Acupuncture | Registered Massage | Holistic Nutrition | Somatic Therapy | Reiki Healing | Active Rehab Therapy | Red Light Therapy | Lymphatic Drainage Massage | Therapeutic Counselling | Osteopathy | Vibroacoustic Therapy | Located in the MNP Place (Free Parking) take the Highway 99 South - Exit 8B.
Our comment from Nutrifinder.net about Salt Wellness Centre:
Welcome to Salt Wellness Centre, a haven for relaxation and rejuvenation located in South Surrey, Canada. With a strong focus on holistic wellness, our center offers a range of services designed to meet your self-care needs. Visitors consistently rave about the friendly and informative staff who make every experience enjoyable. Many clients highlight the exceptional float therapy sessions, noting a profound sense of relaxation and restoration. The facilities are always spotless, enhancing the tranquil atmosphere.
While the majority of reviews are overwhelmingly positive, some customers have reported issues such as water temperature and comfort with neck floats, and we are actively working to address these concerns. Overall, Salt Wellness Centre is highly recommended for anyone seeking a retreat from the everyday hustle and bustle.
Salt Wellness Centre: Reviews
Fantastic experience: Personable, informative and very good at her craft. Will continue with her service.
Thank you for taking the time to provide this review! We appreciate your feedback.
Fantastic experience: My girlfriend and I spent 90mins in the salt pool immersion Dec 31st and it was fantastic. The floating, the darkness, we both loved it. Staff was great, everything clean top to bottom, nothing else for me to say other than treat yourself and your date to a couples immersion session, you'll enjoy every minute of it. . ;)
Thank you very much for your review! We are grateful for your positive comments!
Negative experience: Thank you for this opportunity to give feedback, as I was wanting to offer feedback but hesitating... a) The water in my float was too hot; the attendant acknowledged that and I thought it would be fine bc I like hot water, but it did get too stuffy and hot so I had to stop several times to add the cloth to hold the door open a bit, then make the opening wider, then eventually just push the door open all the way. b) But most significant, I wanted to let you know that I found the head rest/floaty thing very uncomfortable. Perhaps it is too big? I've used much smaller & thinner ones at other float houses and they were fine. But I left Salt last week with neck pain, and had a severe neck ache for several days, which is unusual for me. (I can still feel it, actually.) Maybe you should consider getting different head floaties? I'm sorry to say this, but I was regretting my decision to come, because while it was nice for the first 20 minutes or so, I feel like I paid $100 for a neck ache and am now considering another $50 to go to the chiropractor to get that fixed.
Hello Christie, so sorry to hear you didn’t have a good experience. Our staff had tried to indicate the water was running warmer than usual before your session and was going to offer you another service to try in lieu of. She confirmed you were ok with it being hot as you mentioned above and suggested propping the door open with a cloth if it did feel stuffy. Regarding the neck doodle, we do offer other options and there are also small neck noodles in the float rooms. We do also have regular bath neck pillows available on request. In case you ever come back, I’ll add notes to your profile to offer you all three options to try. It appears from your first visit with us last year you were ok with the neck doodle you used this time. Sometimes our needs are different especially when you haven’t floated for a while so good to have options for sure. You can also try floating without any neck pillow (which is what experienced floaters will do) and allow the gravity to hold your neck and best option if you can completely let go without gripping. I also asked staff about checkout and they mentioned that other than you confirmed it was too warm in the end, you didn’t mention anything else. It would be good to mention being unsatisfied after your session at checkout so we could have offered you a discount. We certainly don’t expect you to pay full price if you do not have a good experience. I will call you to discuss further and hope your neck is better.
Negative experience: Water is not hot as I had last time visit
Hello Gurbinder, we did turn up the tank temp as per your request however for your safety and for our liability purposes with Health Canada, we cannot go above 98 degrees as the water would be too hot and could have damaging side effects when submerged under the water for longer than a few minutes at high temperatures. I did send you an email explaining these details when you had asked about 104 degrees temp so hopefully you did receive it. Feel free to call us if you have any more questions.
Fantastic experience: I googled for infrared sauna and found this place, which offers not only sauna but a range of quite a few other wellness services as well! However I bought and tried sauna package for myself, which is absolutely great experience! They provide a robe, clean inside slippers, cold water, towels and a cold face cloth infused with essential oils, to cool off, afterwards! Place is well equipped, ultra clean with wonderful staff and service and a nice vibe to it! Plenty of parking in the building complex! You can download their app and book/cancel appointments on it, very convenient too! They have promotions going on, on their services from time to time! Five stars all the way!
Bindia thank you so much for your detailed review! We very much appreciate the time you took to provide this review and we looking forward to seeing you soon!
Fantastic experience: This was our first time trying the Float therapy, and it was an awesome experience. Lehla was really nice, as she took the time to explain the benefits and made sure she provided us with the information to help us feel at home. She also asked questions about our preferences, like lights on, music or the type of music we would like; she was genuinely patient and kind. Ultimately, my husband and I were really glad we did this. And we would do it again. Thanks to Lehla and the Salt Wellness Centre for an incredible experience.
Thank you so much Matilda. It was my pleasure and glad we could make it a memorable experience for you. We look forward to seeing you again!
Fantastic experience: Really impressed with Salt. I have only used the infrared sauna so far. Everything including being ready on time, clean, towels, music, water, cold facecloth, timer set up are all perfect. The reception team member who I presume does it all is always friendly and courteous. I think they take notes on your file as I made a small critique one time and it's been perfect ever since. So relaxing love this place.
Thank you for providing those details and taking the time to provide this review for us. Yes we do keep notes on your profile to refer to for ongoing appointments to personalize and make your experience even better the next time. We appreciate your comments!
Fantastic experience: Thank you so much to Salt Wellness Centre for an amazing floating session! The service was exceptional, and I had the pleasure of meeting Lehla, who was incredibly helpful and kind. The facility is spotless, and the floating room was clean, warm, and perfectly set up for a relaxing experience. I truly appreciated the thoughtful details, and I highly recommend this place to anyone looking for a peaceful and rejuvenating escape. Thank you again, Salt Wellness Centre! Best, Manal
You are so welcome and thank you! We look forward to your upcoming visit!
Fantastic experience: My massage Was amazing felt soo good and relaxed for the rest of the day and learned a few things too!
Wonderful and thank you for sharing, we really appreciate your review!
Fantastic experience: Had an amazing lymphatic drainage massage with Candie. She explained everything, offerred guidance and suggestions, and tailored the massage to my needs. The front desk associate went above and beyond to help me book my next appointment to fit with a sauna session prior to my massage. This is my new place for sure!
So happy to hear and thanks so much for sharing!
Fantastic experience: Salt atmosphere was not only gorgeous but peaceful and welcoming. My appointment was with Jenna and she was AMAZING. Took the time to explain the process of Reiki and go over my comfort levels. I had a wonderful first experience and during the debrief I expressed interest in Somatic therapy and I am grateful for the time she took to explain it to me. It was not at all clinical but a very welcoming and personable experience that I can't wait to do again. I already booked my next appointment. I forgot cash to tip Jenna out and upon checkout used my card on file but next visit I want ro be sure to share my gratitude for her role in this journey
Hello Tracey, we so appreciate your detailed review and comments. I will be sure to pass this on to Jenna and we look forward to seeing you again soon!
Fantastic experience: Candy is EXCELLENT! She really understood my needs, I had a lovely time and my shoulder is feeling much better today. Thank you, Candy!
So glad to hear! We will be sure to share this with Candie and look forward to seeing you again!
Fantastic experience: Have recommended Candie to friends following my massage experience. Thank you Candie. I'll be back.
We will be sure to let her know. Thank you so much for your review!
Fantastic experience: The RMT massages here are fantastic! They always help me unwind after a long week. I’ve been coming here for a few years now, and the front staff is friendly and welcoming. Although there were a couple of scheduling hiccups where my appointment wasn’t properly booked, the owner handled it with genuine care. She explained that it could have been a glitch with the Jane app or an error in submitting the booking, and she even offered a complimentary salt wellness service to make up for it. I truly appreciate the great service and the thoughtful way they resolved the issue—definitely still 5 stars!
Hello and thank you for your review. We do want our clients to be more than satisfied and I appreciate you taking the time to explain your feedback in detail. I am happy to assist and appreciate your kind words!
Fantastic experience: I love This Wellness centre. The Salt floats are incredible. I always feel so rejuvenated after one. The facilities are clean and the staff are very friendly. I would highly recommend this location.
Thank you Collette! Much appreciated and look forward to your next visit!
Fantastic experience: Beautiful facility, professional staff and an amazing float. Thank you!
Thank you for your kind review. We are very happy that you enjoyed yourself and look forward to seeing you again!
Fantastic experience: I love going to sauna and massage at Salt! The facilities are calming, relaxing and impeccably cleaned each time. The owner Lehla and her team put a lot of care into everything they do. It's definitely my go-to place for self-care and wellness in South Surrey/White Rock.
Thank you so much Rosalyn for your kind and detailed review. We love having you as a regular client and are happy we can accommodate you accordingly! We look forward to seeing you soon!
Positive experience: The experience was good, quiet, relaxing and the offer of tea was unexpected. I was greeted in a pleasant manner, and as this was my first foot detox the practitioner explained the process and what to expect. When finished I was left on my own, feet were cleaned and that was it. I was expecting some discussion or review of the outcome. Not sure I will return.
Hello Teresa and thank you for your feedback. You should have certainly had a discussion post session on what to expect after your treatment and when to follow up. I am so sorry that staff did not complete the process so I will look into this. Especially for a first time foot bath, we definitely do an orientation in the beginning as well as a post session discussion. I will alert new staff trainees of this and will reach out to you personally to follow up with you.
Fantastic experience: Always a great experience with Candie.
Thank you Sherry, I’ll be sure to let her know!
Fantastic experience: Service was great. My provider was extremely knowledgeable. The experience was very comfortable and relaxing. I will be returning.
Thank you Christine! We are happy you enjoyed your service and look forward to seeing you on your next visit!
Positive experience: First visit to the Wellbess center. Everyone was lovely, friendly and helpful. It was my first visit to try out the salt therapy room. I brought my 11 year old daughter to see if it would help with the cough she’s had for a few weeks. It was very calm and soothing and we spent about an hour in the room. Can’t say we noticed a huge difference for either of us but it was a nice experience. Would absolutely go again.
Hello Odette thank you for the kind feedback and review about our salt therapy! Just a note that while some will feel a difference in a single session for better ease with breathing, reduced congestion and stress/pain relief, for those with more chronic lung and skin conditions, and depending on the length and severity of the condition, it can take anywhere from 3 to 10 sessions to see a reduction in chronic symptoms. As the inflammation is reduced and immunity is strengthened, the symptoms will gradually decrease. With maintenance sessions, symptoms can be managed regularly. Children tend to respond quicker and will likely need fewer sessions, even those with chronic conditions. Our salt bed is also a more concentrated option for those requiring a deeper session. We look forward to seeing you again and do not hesitate to call us with any questions you may have!
Fantastic experience: My appointment experience was so peaceful and informative. I felt so calm and relaxed after my massage. The atmosphere was zen and I was able to rest while I received a healing treatment. Thank you so much, I look forward to my next appointment
We are so happy to hear about your positive experience and also appreciate you taking the time to give us a review. We look forward to seeing you again!
Fantastic experience: Great place all so nice thank you
Thank you so much! We really appreciate your feedback!
Fantastic experience: Both my son and I really enjoyed the Float therapy.
Thank you for reviewing us Guido! We are happy to hear you enjoyed your experience!
Fantastic experience: If you are looking for a beyond excellence Rmt , then Nina is your best bet!!! My family has been going to Nina for quite some time and she is simply the best rmt ! Thank you Nina for taking care of all of us
You are so welcome Sylvester! I have passed this on to Nina and yes she is amazing isn't she? Thank you for your review, we really appreciate you taking the time for us!
Fantastic experience: The staff is welcoming and helpful. I was shown around the room and also shown the access to amenities for post float. Because I am claustrophobic, my daughter booked me a float room as a birthday gift. This was my very first time floating. I found the experience very relaxing. I think I dozed off a few times. I felt that my entire body including my back and knees, were rejuvenated from the experience. I personally felt that the room was far too warm after I had showered. While I was getting dressed, I needed a fan or something to circulate some cool air. I actually opened the door to my room and was lucky that nobody else was around as I got dressed out there. Even that room was too warm at 23.5 C. However it was cooler than the float room. And that's my experience.
Thank you so much for providing all of those details. We agree this time of year, it can get warm in the float rooms. We can put on the humidifer in the room however this would leave a humming noise during your float which some find soothing like white noise and others do not like. Many people feel cool coming out of a float so we keep the temperature warm in the room to maintain comfort post float. You can always request the float water itself to be slightly cooler. I will put a note on your profile for next time. We look forward to seeing you again soon for an even better experience!
Fantastic experience: I have been to Candi twice and will see her again soon. I appreciated her skill level as a massage therapist, attentive manner and her ability to listen and communicate effectively during my therapy session. Thank you, Candi!
Thank you for your review Lea and detailed feedback. We will be sure to let Candi know and look forward to seeing you again soon!
Fantastic experience: Definitely worth the full 90 mins! Staff was incredible! Definitely going again!
Thank you so much! We appreciate your review and feedback and look forward to seeing you again soon!
Fantastic experience: Clean & friendly. Bizarre how you can float in 10" of water! Want to try again with zero light.
Thank you! If you decide you prefer without light during your next visit, please let staff know and we can update your profile so the room Is set up without lighting for you ongoing.
Fantastic experience: One of my go-to places for relaxation. The place is always clean and organized, and staff, Sabrina, is so kind and welcoming every time I have gone. Thank you to the Salt Wellness team for being so consistent in your service!
Thank you Renan for your awesome review! We really appreciate it and will be sure to let Sabrina know! We are very happy that you are enjoying our Centre and services.
Fantastic experience: the experience was great, took my friend for her birthday, we were both so relaxed and had a hard time staying awake, looking forward to next time. Staff was great, place was so relaxing. We then went to the beach for fish and chips was a perfect day.
Thank you Maxine for your detailed review! We are so happy we could accommodate you and your friend and looking forward to seeing you both again!
Fantastic experience: Always a pleasant and nurturing environment. I look forward to using the infrared sauna… helps with my asthma and achy muscles… just all around a relaxing place to be.
Thank you Catherine for your positive review and feedback. We really appreciate it and happy we can provide you with these services.
Fantastic experience: Salt Wellness is a place of healing sanctuary where well-being is the focus in its various facets and layers; physical, emotional, mental and spiritual. Sensory deprivation at its finest. This place is simply what is needed, especially for those of us who are sensitives in our overstimulated world. The restricted environmental stimulus therapy (floatation therapy) and the experience of the whole centre is just a feeling of sacred space for rest and healing.
Thank you Jenna, we appreciate all feedback and happy that you are obtaining relief and enjoyment from our services.
Fantastic experience: Couples Float Therapy first-timers - we loved it. The experience was relaxing and refreshing. The team does a thorough job of explaining amenities and process. Provided us with earplugs and floatation devices for our use. Would definitely go again!
Thank you Reema for your review. We very much appreciate your feedback and look forward to seeing you again!
Fantastic experience: I did a detox foot bath.... following 90min lymphatic massage with Candi.... great combination. Definitely will add foot bath to my regimen.
We appreciate your review Beverley and so glad that you enjoyed our offerings. We look forward to seeing you again soon!
Fantastic experience: They helped me locate my lost gift certificate in their system and the manager herself called me and was so helpful the customer service was amazing. I will definitely be back!
We are happy we could accommodate you and we really appreciate your review! We look forward to serving you again soon.
Fantastic experience: Fantastic experience…. Right from booking, to using the services to the very end! Team was helpful and gracious, spa was clean with attention to all the little details to ensure comfort. Can see myself becoming a regular here☺️ Thank you for the hospitality.
Welcome Angie and thank you so much for the awesome review! We appreciate the time you took to provide some details and look forward to serving you again soon!
Positive experience: Definitely gonna register for a membership. The only nay to my experience Is that more handles available,, such as in the shower. As someone with the disability, I would greatly appreciate this. I’m sure non-disabled people would also appreciate this
Hello Sheena thank you for your feedback and review. We take our clients’ feedback seriously and I actually have railings added to showers on my list of “to dos”. We hope to accommodate you better on your next visit and look forward to seeing you soon!
Fantastic experience: Amazing place, great customer service, great experience.. will be back
We are so pleased and thank you so much for your lovely review! :)
Fantastic experience: very nice. super accommodating team there.
So glad you enjoyed our facility. We appreciate your review!
Fantastic experience: What a lovely place. My daughter and I did the salt room. Very relaxing with tea and a nice warm blanket! Will definitely go again and could also see my self trying everything they have to offer!
We are so glad you enjoyed your salt therapy treatment. We look forward to seeing you again!
Fantastic experience: It was our first time at Salt Wellness and we will be back. Received a couples package as a Christmas gift to enjoy a sauna, couples float and salt room. The float was definitely the highlight for both me and my partner and it was a great experience to share as first timers. We both plan to go back to enjoy our own floats. It was definitely nice to experience as a couple however, in the future would book alone just because the sauna was a bit of a tight squeeze for two people and even though the couples tank was large enough we both felt it would be better to do solo next time so we aren’t worried about touching or distributing the other during the float. Overall great experience.
We appreciate your review and the feedback is noted. We look forward to seeing you again soon! You will still receive a first time discount on your first single float so take advantage of that! Floating alone can be a deeper more meditative experience while with a partner can tend to be more bonding. Everyone has different preferences and finding which way suits you best can be the difference between a great float and a fantastic one. :)
Fantastic experience: Had a good experience at this wonderful place. We tried infrared and the saltwater float and we felt fantastic after the treatment.
Wonderful, this is how you should feel after leaving our facilities. We are so happy you had such positive results and look forward to seeing you again soon!
Fantastic experience: I did the float, 90 mins of perfection. Very relaxing and very clean.
Thank you for the awesome review. We appreciate your feedback!
Fantastic experience: I recently treated myself to a luxurious mud wrap massage, and let me tell you, it was an unforgettable experience! The therapist’s (Candi) expertise was evident, as she tailored the pressure and technique to suit my preferences. Her skilled hands worked wonders, relieving tension and stress from my muscles, and promoting a sense of deep relaxation. Overall, my mud wrap massage experience was nothing short of exceptional. It was a perfect blend of relaxation, detoxification, and indulgence. I left the spa feeling like a new person, with a renewed sense of well-being & a glowing complexion. If you're looking for a unique and rejuvenating spa experience, I highly recommend trying a mud wrap massage with Candi Coburn @ Salt & Wellness Centre.
Wonderful! This is what we hope for all of our clients new and old. We so appreciate your feedback and review! I will be sure to pass this on to Candie, your practitioner as well!
Fantastic experience: I love Nina the RMT and enjoy the float room. Great experience everytime.
Thank you Nina!
Fantastic experience: It was a very cool experience. My body and muscles felt very relaxed after.They had very professional and kind staff, and a beautiful facility with all the amenities. I will definitely be going back.
Hello Rayna, we are very happy you enjoyed your experience and truly appreciate your review. We look forward to seeing you again soon!
Fantastic experience: Great place to relax and enjoy a private sauna. The cold eucalyptus infused face towel is a nice touch that is wonderful after a session. I used the app to book and pay for my sessions and it’s very easy to navigate.
Thank you Donna, we are so glad you enjoyed our infrared sauna and the eucalyptus cloths are a great way to cool down! We appreciate your feedback and look forward to seeing you again!
Fantastic experience: First time floater and I loved it! Huge fan of the atmosphere, you feel relaxed as soon as you walk in the door - the facilities are extremely clean and staff are friendly and approachable. I'm definitely coming back again.
We are thrilled that you enjoyed your first visit and really appreciate the time you took to do a review and provide those positive details. We look forward to serving you again soon!
Fantastic experience: This place and the services are exceptional. You will leave feeling so relaxed. Great value as well
Hello Grace, thank you so much for your review. We appreciate your positive feedback and look forward to serving you again soon!
Positive experience: I'm surprised at the lack of safety features in the private float pool room. Pretty well standard everywhere these days to have grab bars in the shower but not here. Hair soaking wet and eyes closed I struggled to access the shampoo, finally the dispenser fell off the wall and I was standing in a pool of shampoo, terrified to move. I groped my way along the glass door and around a bit of a corner to reach my towel. I guess if I had fallen and hurt myself someone would have been there 90 minutes later to see why I hadn't come out. They certainly didn't hear my pleas when it happened so I assume no intercom. I am surprised if this isn't a safety violation. Really took a while to relax after all that
Hello Anne, I am sorry to hear about your negative experience. The staff did fill me in on your feedback after you checked out. They mentioned your husband was floating with you and had assisted you after the session so I am glad you had some help in the room. We do have a number of seniors that use this service in this particular room (most of our regulars) and they have not had any issues previously so thank you for bringing this to my attention as I would not want anyone to hurt themselves or be left unattended. For your future reference, there is an intercom inside the float room on the inside wall but not the outside of the tank. The staff didn't see any shampoo on the floor afterwards or signs that the dispenser fell off. Maybe it was the dispenser cap? Please clarify as we could not see signs of shampoo anywhere on the floor or on the used towels. The towel stand is right beside the float with a cloth for your eyes in the event you get salt or soap in the eyes. We do not have it right beside the shower or the towels would get wet. It is normally suggested to have a cloth hanging from the inside handle of the float door to have easy access if and when needed. The staff mentioned that they did not hear any yelling or sounds from your room. If there had been yelling or screaming, I assure you the staff would have heard and promptly attended if there was any issue. We can hear if someone is loud in the room so please provide more details. Again, I am glad your husband was with you during your couple's float and that he was able to assist you after the session ended. Lastly, we have regular inspections with Health Canada and they have never indicated that we are violating any health concerns or putting clients at risk. I will however, look into a railing to hold onto as you come out of the float, on the shower wall or to the right of the float room door so thank you for that suggestion. For future reference, many of the seniors and disabled clients that come in, sit on the bench/lip of the float as they are coming out, swivel their legs around and then use the door handle and wall edging to stand up. I will be putting all of these notes into your profile so that we can accommodate you better during your next visit. I sincerely apologize that you had trouble and hopefully with the notes on your profile, we can assist you better next time. I will be personally giving you a call to go over the details of your visit by phone so we can get further clarification and so we know how better to assist you next time.
Fantastic experience: Wonderful staff, friendly and informative. I walked in unannounced and was met by Olivia. In between tasks she gave me the run down of Salts offerings and helped set up my account. I was able to book a sauna on line and at the time of my appointment Deanna walked me thru the process. Easy peasy and a great detox was had! Thinking of booking a detox foot bath soon.
Thank you Michele for your positive feedback, we are happy to hear you enjoyed your services and received great customer service. We look forward to seeing you again!
Fantastic experience: Amazing staff, great experience and definitely returning. Well done everyone.
Thank you so much. We really appreciate your review!
Fantastic experience: Highly recommended- the place is clean and the service is great
Thank you Lina, we really appreciate your feedback!
Fantastic experience: Excellent experiance with the RMT Miss Nina Bartel. I was experiancing issues with specific muscle injury, and Miss Bartel was able to understand and work with my needs to help me towards a successful road to recovery. I tried the RMT next door at Pain Free Health Clininc, and all I can say is don't bother! Go see Miss Bartel, she'll take care of you. Also, becuase she is super popular, you will have to wait your turn to see her. Wishing you a happy road to recovery as well. Thank you!
We so appreciate your review and very happy that you found success in working with Nina. I have shared your message with her and look forward to serving you in the new year.
Fantastic experience: I love getting the Brazilian lymphatic massage with Candi. She is amazing.
Thank you Pamela for your review. We are happy to hear you are enjoying this new service offering. We look forward to seeing you again!
Fantastic experience: Our go to place. We book once a month from October to March. The staff is so friendly and caters to our requests
Thank you Doug! We have enjoyed serving you over the years and look forward to continuing to do so!
Fantastic experience: A wonderful relaxing experience, friendly helpful staff!
Thank you Michelle, so happy you enjoyed your experience. Thank you for your review. We really appreciate it!
Fantastic experience: Such a wonderful experience. I can’t wait to go back.
Thank you for your positive review. When clients review about their experiences with our treatment offerings and customer service, we very much appreciate it! We look forward to serving you again soon!
Fantastic experience: It was great all around. I would consider going again.
Thank you Chris, we very much appreciate the time you took to provide this feedback!
Negative experience: So disappointed that this company does not honor their float sessions when purchased prior to the expiration. Definitely not away to attain new potential customers.
Hello Irene, I am not sure why your paid session and expiry extension wouldn't have been honoured as we always offer extensions on GCs and session purchases when the client calls in and makes a request. If you are referring to the wounded warrior coupons offered for a free 90 min float (unpaid voucher), as posted on our website, we had an enormous influx of callers the week before expiry calling in to book last min, occupying 75% of our float services. We needed to keep a few spots reserved for our existing members to use. Due to a number of people calling in disappointed right before the coupon expired, we actually posted on our website and google that we had extended the free float coupon expiry for a service in the new year, provided coupon holders had called by Dec 1. Seeing that you reviewed this prior to the 1st, you should have been able to get an appointment at some point next year (we staggered the appts into the new year as we could not service all the free floats at once). Feel free to call us back so that we can assist you further. We try our very best to accommodate everyone the best we can. Please clarify above if you had paid for a service or if you are referring to the free float coupons that we had donated to the Wounded Warriors calendar as of October 2022 and expiring December 1.
Negative experience: We had a gift sertificate. The experience was good, but we were charged over the gift card amount without letting us upfront. After 4 hours, they called us again and asked to pay even more
Hi there, sorry for any misunderstanding. The reason for the extra charge was the gift card was for a couples float which is a shared float tank in a larger tank (one shared float). The services booked were two separate single floats which was not part of the gift card service or value. When we received the gift card at the end of your session, there was an additional charge due to the change in service (from one shared float to two single floats). Two single floats cost more than a couples float (value on GC) and therefore there was an additional charge. Since it was your first time and after applying the value of the GC, the difference was only $40 plus GST. As mentioned over the phone, we have forfeited the balance in lieu of any miscommunication on our end. We are glad you enjoyed your services today and hope to see you again!
Fantastic experience: Great staff and great environment to unwind your nervous system.
Thank you Parm for your review. Always a pleasure hearing great feedback from our clients.
Fantastic experience: I LOVE this place. Candie gives the best, most relaxing massage I have ever had. Can't wait to try a float.
We look forward to having you float with us. Thank you so much for your positive review!
Fantastic experience: I loved the atmosphere and the people that I interacted with. The float was magnificent. It’s such a great experience to feel weightless. I left feeling so relaxed and happy. I highly recommend this location for a float service!
So happy to hear you had a great experience and letting you know how much we appreciate your review!
Fantastic experience: What a neat experience! I loved the neck pillow provided; this definitely improved the mental hurdle (and stiffened neck muscles as a result) of just laying on your back! Fantastic date night idea too!
So glad you enjoyed your experience. Yes the neck pillow or the noodle is helpful just behind the neck to help the nervous system relax until it gets used to the floating experience. We look forward to seeing you again soon!
Negative experience: I contributed to a charity that gave me two vouchers for a free float at Salt Wellness Centre. When I went to book (prior to expiration date) they would not honour the voucher because they had too many requests. I appreciate that these type of vouchers can be potentially overwhelming to a small business but it left a very bad taste and it was badly handled. Very disappointed in their business practices.
Hello Jennifer and thank you for your feedback. I apologize that your inquiry was not handled appropriately by the front desk. I will reiterate to our staff that this issue is not based on too many requests per se, but too many requests last minute. Our phone lines have been bombarded in the past 48 hours with everyone wanting to book in with their coupon last minute. In regards to your comment about not honouring the voucher prior to expiration date, while we agree with you that the number of voucher booking requests has beyond overwhelming this past year, the real issue here is that several people left calling in to use their coupon to the last week before expiry (Dec 1). We simply do not have the capacity to service all the last minute voucher callers. We are almost at full float tank capacity until the end of the month and we need a few spots available for our members and also a few paying clients or we will be out of business. It was just in the past two days that we were full for vouchers due to everyone calling and booking up this month and especially, in this past week. While I sympathize and understand that people may have purchased this calendar to support the Wounded Warriors and I have been happy to provide this generous service to support them as well since October 2022, if I fulfill every last minute request past the expiry date, I will be out of business. This calendar has been out for a over a year and we have serviced and donated almost half of our float sales generously and graciously however we have been unable to service the enormous number of callers this week who have left booking to the last minute. For your interest, this isn't the first time we have been in the Wounded Warriors calendar. This year, we offered a free 90 min float coupon which started in October 2022. We had previously donated other free services (Salt Room Experience in 2020 and Infrared Sauna session in 2021)in these same calendars, each year since we have been in business (2020). In previous years, we had a number of people come in to use the free services however his year, the number of coupons used were 5 times plus than previously with many trying to use just before the expiry date. These calendars have been out for over a year and hold many other offers besides our free 90 min float. We have opened up a cancellation list that is also filling up fast as we are trying to accommodate everyone the best we can. Please feel free to call our centre and ask for the owner personally and I will happily discuss with you by phone and see if we can accommodate you somehow further.
Fantastic experience: Great place to take care of yourself. Salt therapy options all super, been doing them for many years here. Foot detox and lymph massage services (with Candie) are also a great supplementary part of my healthcare. The staff are all wonderful. Relaxing environment. Do a favor for your physical and mental health and try anything here!
Thank you Andrea we greatly appreciate your kind words and support all these years! We are so happy to hear that you've been benefiting from the foot detox and massage services along with our halotherapy!
Fantastic experience: I have been to Salt Wellness a few times and just love it. It's such a beautiful and welcoming place with so many ways to benefit your health and wellness. My first salt experience, was in the larger pool, the lighting is fantastic and the music can be modified to your liking. It is not only relaxing, but really helped with body and muscular tightness. I have also been to the RMT here, I have been looking for someone that I can trust with my therapy, and to help with other muscle and mobility issues. I have been recommending many of our patients to go to Salt Wellness, what a wonderful gem to have in the heart of South Surrey!
Thank you so much Natasha for your lovely review. We appreciate the time you took to provide this detailed feedback and look forward to serving you again soon!
Negative experience: Went for a couples float here, it was great. Booked in for a single float and my next session was loud. I couldn’t get into a “deep relaxation state” I believe there were cleaners in the next few rooms and I could hear every bang and door slam they made, along with voices constantly. It kept me from being able to truly relax. Maybe best to go earlier in the day. But for the price, not sure my session was worth it….
Hi Shae, this is Lehla the owner. I am so sorry about your last experience! I was with you that evening and you didn't mention anything on your way out and if you had I would have definitely comped your float! That is definitely not the experience we want our clients to have. Normally it is not that noisy at all and the other floater at the same time did not complain so I am not sure if it was coming from one of our other rooms in session or another business within the building. I will investigate further but I assure you this isn't the usual experience (as you know from your couples float). I will be adding a complimentary float to your profile along with some notes to ensure your next float, on us, is a much better experience. I will also be calling you to get more information so I can rectify any issues on our end immediately. Thank you for your feedback so we can prevent this from happening again!
Positive experience: First experience with the Salt Bath. Was very well informed when I booked appointment. It was very relaxing. I wish the music didn’t cut off after 30 minutes
Hi Racheal, thank you for your review. We appreciate your feedback! We are so sorry that the music was not sustained during your session. We will look into this to ensure this does not happen again on your next visit with us. Please accept another first time discount pass for your next float experience.
Fantastic experience: If you need an excellent RMT, go see Nina! She is calm, her massages are so relaxing, and her technique always helps melt my pain away!
Thank you Harmoni. We sure appreciate your review and will be sure to share with Nina!
Fantastic experience: This was my first salt water float and I thoroughly enjoyed it. I relaxed so much that a I fell asleep.
Thank you Marlene for your positive feedback, we are glad you enjoyed your float. We hope to see you in the near future!
Fantastic experience: This staff were amazing! This was the most relaxed I've been in years ! The floats are beautiful! I highly recommend this wellness center
Thank you Carrie for your positive feedback, we are happy you felt relaxed during your float, and we look forward to seeing you again!
Fantastic experience: Wonderful experience, really helped our daughter's skin. Highly suggest using the Salt bed - wonderful outcome!
Thank you Cindy for your positive feedback, we are happy to hear your daughter benefited from the salt bed service. Looking forward to seeing you both soon!
Fantastic experience: Nice establishment. Namaste.
Thank you! We appreciate your review and kind words.
Fantastic experience: Love this newly discovered gem!! I've done the salt bed, salt room and salt float. Very relaxing and wonderful for my respiratory system
Thank you Kim for your positive feedback, we are happy you enjoy our halotherapy for the respiratory system and feel relaxed when you visit Salt Wellness! We look forward to seeing you again.
Fantastic experience: Top quality services. Will always be a customer.
Thank you Jeff for your positive feedback, we are happy to have you as a part of our wellness community!
Fantastic experience: Needed to ease muscle tightness but got so much more!! Totally relaxed, which is difficult for me; Muscles and all body seemed to be at peace when I emerged from wonder spa music!! I felt so calm and elevated with nice soft skin to boot!!!! Just what I needed!!! Will do again for sure
Thank you Lynda for your positive feedback, we are happy to hear you feel relaxed when you've tried our float therapy. We look forward to seeing you again in the near future!
Fantastic experience: I had a Great experience at the Salt & Wellness Centre. I tried the 90 min Salt Float for the first time and it was 90 minutes of relaxing solitude! I highly recommend it for anyone needing to disconnect from the world to relax and regroup.
Thank you Darlene, we are happy you felt relaxed when trying our Float therapy. We look forward to your next visit with us!
Fantastic experience: Nina is amazingly intuitive and generous. I highly recommend her!
Thank you Lada for your positive review of our RMT Nina, we are glad youre enjoying your experience at our wellness centre!
Fantastic experience: Candie is absolutely amazing. Honestly, it was one of the best massages I could ever ask for. Booked my follow-up immediately. The young lady at reception was personable and welcoming, adding to an overall great experience.
Thank you Lenya for your detailed review, much appreciated! We are very happy that you enjoyed your massage and service and look forward to seeing you during your next visit.
Fantastic experience: Was such a relaxing experience. I thought for sure I would get bored, but the time flew by. Would definitely do this again.
Thank you Trenna, we are happy to hear you enjoyed your time here at Salt and felt relaxed! We look forward to seeing you again - salt staff
Fantastic experience: I love the Infrared Saunas, the privacy, the music, the red light and the clean robe and towels. I have been doing this for close to 3 yrs, once a week. Great detoxing. I also really love the Holistic Massages by Candie, the foot detoxing baths, the salt bed and the floating! Salt is a wonderful spa with great receptionists. They are very kind, warm and professional! This spa is a great part of my life. I am 74 yrs. old and Salt keeps me young and healthy! I recommend this wonderful spa very highly to everyone! Cheers, Judy
We enjoy your visits Judith and appreciate all your kind words and support of our wellness centre all these years! Pleased to hear you continue to feel the benefits of our services, and keeping you feeling relaxed and healthy. Thank you from the Salt Wellness Team!
Fantastic experience: I had a Healing Massage with Candie and it was amazing! I felt so refreshed and rejuvenated afterwards. I felt really comfortable and at ease with her. She knew what she was doing!
Thank you for your positive review Marina, we are happy to hear that you had a refreshing massage with Candie. We look forward to seeing you again in the near future!
Fantastic experience: Staff are fantastic, the facility is clean and inviting. I had a great experience and would recommend this clinic in a heartbeat!
Thank you Crystal we are happy to hear you had a great experience at Salt wellness, we look forward to seeing you in the future!
Fantastic experience: My first float was amazing. I felt extremely light and free to sleep the relaxation away. 100% recommend Salt for floats and all things amazing I left feeling renewed
Thank you for your review Laura. We appreciate the details about your experience as well as you sharing it with others. We look forward to seeing you soon!
Fantastic experience: Tried their 90 minute float and had an amazing experience. The staff were beyond friendly and answered all my questions. The float was a great experience and very relaxing. If you have been wanting to try float therapy I would 100% recommend going here!
Thank you for your positive review, we are so glad to hear your amazing experience trying float therapy, We hope to see you again soon!
Fantastic experience: Candie is the best
Thank you Audrey for your positive review, we are glad that you enjoyed a massage with Candie!
Fantastic experience: We both needed a chill time and this was it. We were 10 notches calmer and more relaxed after this delightful and seamless experience. 90 min floats ( wouldn’t think of anything less) and absorbing the healing salt in the chill trim afterwards while sipping a ginger tea. Parking, Service, facilities and cleanliness were all top notch . Thanks to the entire team!
Thank you Heather, we are so happy you enjoyed your total experience and appreciate your review!
Fantastic experience: Thank you for the excellent care you gave to me and my friend! The salt room therapy is such a wonderful tool for my health and well being. I will definitely be back!
Thank you Karen for your review much appreciated! We are so happy that you had a great experience and an effective salt therapy session.
Fantastic experience: I Love this place, I have been a float member for well over 5 years. I have had nothing but positive experiences. I recently booked a float and then a massage with Nina who was absolutely amazing with her acupressure technique. If you need to relax from this stressful world. Then please go and book a float and a massage with Nina.
Thank you Mayur for your incredible feedback we greatly appreciate your support throughout these years! We agree the float and massage combo is so relaxing!
Fantastic experience: Love this place!! Truly an oasis in a busy world
Thank you Loretta, we are happy you were able to find some peace and relaxation during your visit with us.
Fantastic experience: Staff were incredible and made me feel so calm! I did the foot detox and I loved it! Will definitely be back to try out the other treatments they have there
Thank you for taking the time to do a Google review on our behalf Kacey! We are so glad you enjoyed your trip and look forward to having you back.
Fantastic experience: I had a massage today with Chikondi (Candy). Apologies if I haven’t spelt the name correctly. It was one of the best massages I’ve ever had, and I’ve had quite a few in my lifetime. She paid attention to what I said I needed and worked on those areas but also worked on my whole body and added some extras including Reiki. I highly recommend.
Thank you Zandrika! We are so pleased you had a wonderful experience and appreciate your review!
Fantastic experience: 1st time floating at Salt Wellness was an amazing experience! The facility was very clean, floating pod was spacious, warm and had a relaxing ambiance. I will definitely do this again. Shout out to the amazing staff they were friendly and supplied us with a tour and ensured we enjoyed our stay.
Hi Karry and thank you for your review. We are very happy that you enjoyed your visit. We strive to ensure clients leave happy and more than satisfied and glad to hear your experience was just that! We look forward to seeing you again.
Fantastic experience: Great variety of wellness services. Worth a visit
Thank you Lucie, so happy you are enjoying our services and that we can provide a variety of modalities to serve your needs.
Fantastic experience: The peace within the establishment was evident the moment I walked through the door. The staff was wonderful and personable offering me water upon arrival. The pod itself came with optional earplugs and neck floatation to ensure maximum comfort. Everything about this place is great.
Thank you so much Lars for your extremely positive and detailed review. We appreciate your feedback very much and so happy you enjoyed your visit with us. We look forward to serving you again soon!
Fantastic experience: It was a great experience, very clean and peaceful, the room is cozy and has a nice scent of salt. I loved the experience, but I would like some relaxing music in the future.
Hello Olga, thank you for your kind review and for the suggestion re: music in the salt room. We can certainly provide music on request. Many clients like to relax to the white noise/ humming sound of the halogenerator. Music is always an option and please just ask us on your next visit. We will be happy to provide it to you. Looking forward to having you back!
Fantastic experience: Went for massage therapy. Excellent service. Clean and calm atmosphere. Love the actual salt touches in the entry counter. Highly recommend!
Thank you for your positive review, we love to hear you enjoyed your Massage therapy and our centre! Look forward to seeing you in the near future
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