Nautilus Plus Quebec Place
Information about Nautilus Plus Quebec Place
Opening hours
- sunday: 8h-17h
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 8h-18:30
Our comment from Nutrifinder.net about Nautilus Plus Quebec Place:
Nautilus Plus Quebec Place is a vibrant gym located in the heart of Quebec City, renowned for its excellent amenities and friendly staff. Many users appreciate the wide variety of cardio equipment and group classes that cater to different fitness levels, making it an inclusive environment for all. Customers frequently praise the cleanliness of the facilities and the professionalism of the trainers, particularly noting the exceptional service provided by Simon in the nutrition services.
While the gym offers many positives, some patrons have expressed concerns over certain issues:
- Parking Challenges: The removal of two hours of free parking has made access more complicated for members, with many feeling the cost of parking is an additional burden.
- Cleanliness Issues: Although many found the gym clean, there are reports of varying degrees of hygiene, especially concerning the equipment and locker rooms.
- Staff Involvement: Feedback suggests that while trainers are attentive, some gym employees could improve their engagement with members.
- Limited Weekend Hours: Several users have mentioned limited opening hours on weekends as a downside.
Despite these concerns, Nautilus Plus Quebec Place remains a highly recommended facility, especially for those who appreciate a well-equipped gym with a fantastic view of the city.
Nautilus Plus Quebec Place: Reviews
Positive experience: The gym is nice, however since the 2 hours free parking is not available anymore, there is no way I will pay 8$ each time on top of the membership. Time to find another gym with free parking:-)
Hello Stephan, Thank you for taking the time to share your comments with us. Parking decisions are unfortunately out of our control. Customer satisfaction is one of our priorities, we therefore invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Thank you for bringing this situation to our attention. N+
Fantastic experience: Super gym with excellent kinesiology service and varied group classes. I highly recommend it!
Thank you Maude for your excellent review! We are thrilled to know that you enjoyed your experience with us. Your satisfaction is our priority, and we are happy to see that our efforts are paying off. Please feel free to let us know if you have any suggestions or specific needs; we are always ready to improve our service. We look forward to seeing you again soon to continue helping you achieve your training goals!
Negative experience: I do not plan to renew. Unfortunately, I cannot recommend this gym. They change my trainer without notice or reimbursement. Limited opening hours: Closes at 10 PM on weekdays, 6:30 PM on Saturday and 5 PM on Sunday (apparently we train less on weekends?). Pressure to leave: If you are training, it is 9:45 PM and you are alone in the gym, expect an impatient employee to ask you to hurry up to close. Cleanliness: Too much responsibility is placed on customers to clean. Bringing a towel and wiping down your machine is normal. But I almost never see employees doing any real cleaning. In the evenings, after 6 PM, it is frankly disgusting: sticky machines and unpleasant odors. Uninvolved employees: Unlike the trainers, employees are often on their phones, talking to each other away, not answering questions, or simply directing you to the website. Lack of communication: It is difficult to be informed about events. For example, a local high school sometimes sends 40 to 50 students at once for physical education classes. Good luck finding a free machine during those times. Questionable drinks: The drinks for sale are too sugary and too expensive. Why not offer alternatives like Gatorade Zero, or Core Power (5g of sugar) instead of Milk2Go (30g of sugar)? Useless televisions: No audio... or subtitles. Why have televisions then? In summary, $14 per week ($728 per year) is way too expensive for what the gym offers.
Hello Maxime, Thank you for taking the time to share your feedback with us. We are sorry that you had a negative experience at our Place Québec branch. This is not the kind of experience we want for our customers, and we would like to look into this issue further. Please know that the cleanliness of our locations and adherence to our regulations are very important to us. Rest assured, we will follow up with the responsible parties. Don’t hesitate to inform the reception staff when you witness certain situations or a lack of cleanliness. Regarding the televisions, please feel free to notify the on-site staff; they can easily activate the subtitles without any problem. Customer satisfaction is one of our top priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Thank you for bringing this situation to our attention, N+
Negative experience: Too often opening late... for example, this morning opening at 6:45 AM when it should open at 6:00 AM.
Hello Mario, Thank you for taking the time to share your feedback with us. We are sorry that you had a negative experience with our Quebec Place branch. This is not the kind of experience we want for our customers, and we would like to look into this issue further. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can reach out to you to discuss the situation. Thank you for bringing this situation to our attention, N+
Negative experience: It's a beautiful gym with welcoming staff and a remarkable view, BUT even if we're willing to pay $10.00 for parking just to work out, it doesn't work. This Sunday, the parking lot was showing FULL and the attendant suggested we find a spot on the street, but that didn't exist. Hurry up and find another location if you don't want to die....
Hello Rene, Thank you for taking the time to share your feedback with us. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can get in touch with you to discuss the situation. Thank you for bringing this matter to our attention, N+
Fantastic experience: Very good gym
Thank you Jimmy for your comment! :)
Fantastic experience: A very good place to train. Professional team
Thank you Hatem for your excellent review!
Positive experience: Gym that I have been going to sporadically for 14 years. It's great. The staff is great! But please, some budget needs to be allocated for the showers. At this point, I prefer to wash at home. It's ugly, it's somewhat clean (or too old, hard to say) and the curtains are sticky and so short that you can see my, well you know, my intimacy. I hope that will change. Thank you ✌️
Hello Lisa-Marie, Thank you for taking the time to share your feedback with us. Please know that customer satisfaction is one of our priorities. Rest assured, a follow-up will be made regarding our showers. Feel free to contact our customer service to provide us with any other details that could enhance your experience at [email protected]. There is always room for improvement! Thank you very much, N+
Negative experience: Extremely disappointed. As you say you care about your customers' satisfaction, how do you explain the decision to no longer offer two hours of free parking to your members? To be able to use your facilities, it will cost the user $20 per day. For five sessions a week, it will cost $100. For a month, roughly $400. This is unacceptable.
Hello Dominic, Thank you for taking the time to write to us. We are obviously surprised by such an evaluation. Please know that we are sincerely sorry for the situation and rest assured, we fully understand your disappointment due to this news. It is important to note that this decision is not ours and that it is a situation over which we unfortunately have no control. The branch manager is available at all times to discuss this with you. Your satisfaction is obviously our priority. We therefore invite you to write to us at [email protected] so that a manager can communicate with you to discuss the situation. Thank you, N+
Positive experience: Eettyr3tt the end 424
Hello Abdoulaye, We thank you for taking the time to evaluate our branch, however we are not sure we understand your comment. Please know that customer satisfaction is one of our priorities. Therefore, we invite you to contact our customer service to provide us with any details that could improve your experience at [email protected]. Thank you very much, N+
Positive experience: Very welcoming staff! Nice gym when you live in the area. I'm giving it 3 stars because it's extremely humid in the gym?? It's not that serious, but I shortened my workouts because the humidity bothers me with the heat of training.
Hello, We sincerely apologize for our delayed response. We thank you for taking the time to share your feedback with us. Please know that customer satisfaction is one of our priorities. A pleasant and healthy environment for training is obviously important to us. Rest assured, we will follow up with the responsible people. Don't hesitate to inform the reception staff when you witness certain situations. Furthermore, feel free to contact our customer service to provide us with any details that could improve your experience at [email protected]. Thank you very much, N+
Negative experience: I went to do inbody test at this branch, but before I go I called the other brunch at Beauport asking for the price the guy told me its $24, then I went to this brunch the guy asked me to pay $44!! Then I went today at the same brunch the guy asked me to pay $68 for the same test on the same machine!!! I really don’t understand.
Hi Abdullah, We are truly sorry for the late response. Someone should have contacted you earlier. We must say that we are surprised by such an evaluation. There must have been a misunderstanding. Our Bodë Express test is at $32,45. You can have a full Bodë test or even a complete fitness evaluation (different prices than the express test) . Customer satisfaction is one of our priorities. We therefore invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Thank you very much, N+
Positive experience: Not bad for trial to see and feel the atmosphere. Plenty of equipment to work on. The location is very convenient for people near the downtown area of Quebec City. Tips come in times; it is not busy. Check here how busy it gets.
Thank you Melvin for your review!
Fantastic experience: Gym with the most beautiful sunset in town!
Thank you Olivier for your excellent review!
Fantastic experience: Huge variety of gym equipment. Staff was very friendly, and informed me where all necessities could be found. Everyone was minding his/her own business and was okay. Locker rooms upstairs.
Thank you Zedaan for your review!
Positive experience: $17.20CAD for a casual visit, even though the website says $15. A decent array of equipment and a mixed crowd of members, so definitely not an intimidating environment. I went early in the morning (7-8am) and I had plenty of space to workout, didn’t have to wait or share any equipment. I did feel that the equipment is a little old, but honestly, this is the third Canadian gym I visited now, and I get the impression that fitness equipment is old in most gyms, which is really odd. It still does the job, but I just think at the price point, you’d expect newer and better quality equipment.
Hello Matt, Thank you for sharing your comments. Note that it is indeed $15 for a casual visit + taxes, which explains the $17,20. Customer satisfaction is one of our priorities, so rest assured that we take note of all your comments and suggestions. We invite you to contact our customer service if you have any other comments or suggestions at [email protected]. Have a good day, N+
Fantastic experience: Best place to workout in Québec city! Nice friendly staff. Clean place! Love it!!!
Thank you David for your great review!
Positive experience: Nice welcome! Very qualified trainer met!
Thank you Jean-Louis for your review! N+
Fantastic experience: Very pleasant gym!
Thank you Felipe for your comment! :) N+
Positive experience: Courteous staff, spacious and well maintained.
Thank you Pierre for your review!
Fantastic experience: Well located, the staff is very friendly!
Thank you Mikael for your review!
Fantastic experience: Very welcoming and professional staff
Thank you André for your wonderful comments!
Positive experience: Not bad and there's the bonus of a wonderful view while doing cardio. However, no matter what time I come, the weights section is always mildly to almost full. As the cardio section never has more than five users at a time, why not revisit the space to maybe expand the weights section ?
Thank you Haze for taking the time to share your comments with us! We definitely take note of your suggestions. Have a great day, N+
Fantastic experience: Thank you David Gagnon for the lovely visit. The running machine goes very fast.
Thank you Charles for your beautiful review, much appreciated!
Fantastic experience: thank you to David Gagnon for his beautiful tour of the facilities! can't wait to come back :)
Thank you, William, for taking the time to write us your comments. We look forward to seeing you again! Have a great day, N+
Fantastic experience: Thank you to David Gagnon for the gym tour. Very smiling and welcoming!
Thank you Nabil for taking the time to write us your comments. Much appreciated! :) Have a great day, N+
Fantastic experience: Good service for one day pass for tourist. Very clean. The service from the front desk gentleman with a beard on June 22 morning was 10/10. Merci beaucoup.
Thank you for your great review! :)
Fantastic experience: Great
Thanks Wendy for your review!
Fantastic experience: Lots of equipment, clean, reasonably priced for a day pass!
Thanks Matt for your review!
Fantastic experience: Nice environment. Clean. Courteous.
Thank you Éric for this nice review!
Fantastic experience: It’s a great gym, there’s all what you need! One of the best ideas is the boomerang plan; you get paid working out!! That’s insane.
Thanks Sebastian for your review! :) N+
Fantastic experience: Great location and pleasant atmosphere. Courteous staff. I highly recommend Renaud Desjardins as a coach, very professional and with magnificent results.
Hello Houssem, we are surprised by such an evaluation. We thank you for taking the time to share your comments with us. The satisfaction of our customers is one of our priorities. We invite you to write to us at [email protected] so that a manager can communicate with you to discuss the situation.
Fantastic experience: Awesome gym with a wide variety of cardio equipment, machines and free weights. I got a day pass a couple times while visiting the city and was not disappointed.
Thank you Katelyn for your nice review! We really appreciate it. :)
Fantastic experience: Great staff, excellent equipment, clean which I think is very necessary and Nautilus delivers, good folks go there and a good selection of nutritional supplements and some gloves and other stuff like gloves and jerseys.
Thanks John for this great review!
Positive experience: Nice place to train, motivating!
Thank you, Martine!
Fantastic experience: Excellent training center. Very good advice from Samantha. There are several activities like yoga, spinning, and others. A++
Thank you Alain for your review, it is greatly appreciated.
Fantastic experience: Noah is super
Thank you M-C for your rating! :)
Fantastic experience: Huge space. Competent, qualified personnel. Super clean. Tons of equipment. A bit pricey if you have a coach, but it's worth it.
Thanks Alexandre for your comment!
Positive experience: Beautiful gym, beautiful view. I've been training there for several years. A big drawback in my opinion is the temperature. Several people have mentioned to the staff that the temperature is way too high for training and nothing changes. Disappointing.
Hello Dominique, thank you for taking the time to share your feedback with us. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can communicate with you to discuss the situation.
Fantastic experience: Professional and competent service
Thank you very much Joanna!
Negative experience: Expensive gym and outdated equipment.
Hello Mr. Martinez Morales, We are surprised by such an evaluation. Is it possible for you to contact us through our contact form (https://www.nautilusplus.com/fr/contactez-nous/) to provide us with more details? Thank you and have a nice day.
Positive experience: Good gym, but you should look to better enforce your dress code if you want to have one. I arrived with literally 2 cm of visible skin on my ribs because the ventilation didn’t seem to be working and I was suffocating. Honestly, nothing exaggerated since my leggings almost went up to my top, and I was immediately warned to put on a sweater over it, while several times afterward I saw other girls very scantily dressed, showing their entire belly during their workouts without any of your employees saying anything. Adjust your AC or let us dress comfortably to train.
Hello Karène, Thank you for sharing your feedback with us. We will pass it on to the management. Thank you and have a great day.
Negative experience: I went to your GYM this evening and I had a very bad experience. I wanted to give it a second chance, and unfortunately, the experience was even worse. Also, you could have air conditioning, the temperature is suffocating and uncomfortable in your GYM.
Hello Mr. Talbot, We are sorry for the situation. Is it possible for you to contact us via our contact form (https://www.nautilusplus.com/fr/contactez-nous/) to provide us with more details? Thank you and have a nice end of the day.
Positive experience: Very good gym! It would be nice if the sauna was heated more often in the changing rooms and if the treadmills were programmed not to stop after 30 minutes (very dangerous)! Mention made several times, but no change in this regard. The large room on the 2nd floor is often locked, unfortunately. Helpful and smiling staff! The Boomerang program is interesting!
Thank you Stéphanie for your comment. We appreciate the advice. Have a nice day!
Fantastic experience: nice gym but they need to turn the music up, its hot loud enough.
Thank you Emily, we take note!
Fantastic experience: Nutrition: excellent services offered by Simon. He's the best! :)
Thank you, Suzanne!
Fantastic experience: Well..
Thank you Karla for your excellent evaluation!
Fantastic experience: Staff who take great care of customers, really interesting facilities. The funny thing: to get to the changing rooms, you already get some exercise: you have to go up to the upstairs!
Fantastic experience: It would be interesting to have more ways to do calisthenics, but it's still a very good gym!
Fantastic experience: The best gym that no one can have, they are super nice and I highly recommend it.
Negative experience: Very disappointing in terms of agreements for subscriptions; after 2 years of full subscription, no effort is made for a 3-month renewal. To be avoided!
Fantastic experience: Beautiful view of the city while jogging on the treadmill! They now have two squat racks which are very convenient. Only missing more dumbbells with varying weights (22.5lbs; 27.5lbs; 32.5lbs...). Friendly and knowledgeable staff. I highly recommend this gym!
Positive experience: The view for doing cardio is superb, however, it is easy to see that cleaning is very rarely done, the machines are always dirty... And when a machine is defective, it can remain that way for a long time before being repaired. The machines are not the latest either...
Fantastic experience: Super gym, nice staff and owner. Group classes on point. Indoor parking, a must, especially in winter.
Thank you Dominique for this nice review!
Positive experience: Great, well equipped, beautiful view. Cleanliness needs improvement. Good trainers but if you don't pay ++++++ you will have little to no service.
Positive experience: Good place to consider for getting in shape, with welcoming and professional staff. The main room is large and bright. There are 2 rooms on the upper floor for spinning or different classes. I recommend visiting the place. However, a small downside: consider changing the shower curtains, as there are some traces of mold and therefore less hygienic.
Thank you, Laurent! We note your request for the shower curtains.
Positive experience: Well located.
Fantastic experience: Beautiful view of the treadmills and ellipticals!!
Positive experience: The view of the city is superb!
Fantastic experience: Beautiful place, large and airy gym. Excellent staff and trainer. No shortage of cardio machines! Well located in the city.
Thank you, Mathieu!
Positive experience: Great, very well-lit and plenty of devices for the customers
Fantastic experience: The trainers are very friendly.
Fantastic experience: Very good gym
Fantastic experience: Very good gym, clean and a very friendly staff
Fantastic experience: Very well-equipped gym, smiling and warm staff. Qualified and competent trainers. The services offered are excellent and taken seriously. Clean changing rooms. Functional spinning room and quality bikes. Relevant and enjoyable group classes. All positive.
Fantastic experience: Nice place to train, nice view on the suburbs
Fantastic experience: Really good gym
Fantastic experience: The training center is very well made!
Positive experience: Little space. Mainly cardio machines and weight training machines. Very little free equipment and no weightlifting area. Only one squat rack. Good promotions, but I didn't particularly enjoy my experience at Nautilus Plus.
Fantastic experience: One of the best gyms in Quebec city, it has everything you could need, a sauna, group classes, a huge open area and a lot of machines, the staff is very friendly and is in the heart of downtown Québec, it's even I'm the same building of the Hilton hotel and the 'centre du congres'
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