Down To Earth Natural Foods

Fantastic experience: I spoke on the phone with a lady I forgot to ask for her name maybe she was the owner, I’m not sure but she was so knowledgeable, kind and answered all of my concerns and questions beyond my expectations! Thank you very much I highly recommend this health store!

Fantastic experience: I absolutely love shopping at Down to Earth Natural Foods! The staff here are incredibly knowledgeable and genuinely passionate about natural health and wellness. Every time I visit, I’m impressed by how helpful and kind everyone is—they always take the time to answer my questions and offer thoughtful suggestions tailored to my needs. The store itself has a beautiful selection of high-quality, natural products, from organic foods to supplements and eco-friendly household items. You can really tell that everything is carefully curated with integrity and care. It’s such a refreshing and uplifting experience to shop somewhere that truly values people and the planet. Highly recommend to anyone looking for trustworthy, natural products and heartfelt service!

Fantastic experience: Knowledgeable and ready to help staff!!!

Fantastic experience: Rosemary is a treasure: kind, compassionate, and knowledgeable.

Fantastic experience: Great advice and down to earth service!

Fantastic experience: Great experience and knowledgeable staff

Fantastic experience: Friendly, and knowledgeable

Fantastic experience: Very knowledgeable and honest

Fantastic experience: Friendly and very knowledgeable staff, quality products, a pleasure to walk into the store! Thank you for your service!

Fantastic experience: As always, whether it’s Daniela (as the case was today) or Rosemary, their kindness and professionalism are only surpassed by the breadth of their knowledge and understanding. My “go to” store when it comes to natural/supplemental remedies.

Fantastic experience: As a Functional Medicine Doctor and Chiropractor, I go to quality stores where the workers know what they're talking about, and these guys are amazing.

Fantastic experience: I absolutely adore Rosemary. Her knowledge and dedication to help her clients is inspiring. Definitely will keep going the way I have for over 20 years

Fantastic experience: All the staffs are friendly, polite and helpfull. I'm a 7 years customer and everything has been better and better every year. Thank you

Fantastic experience: The absolute best store, the staff is very knowledgeable and always takes the time to address any concerns you have.

Fantastic experience: Always a pleasure to be at their store. Extremely friendly and helpful. They’ve been my go to store for years and I recommend them to everyone.

Fantastic experience: I cannot say enough about Rosemary and Daniella at Down to Earth! They are extremely knowledgeable and very helpful, always. I have been going there for years!

Fantastic experience: Everyone that works at Down To Earth is knowledgeable, friendly, very helpful and happy to give as much assistance as possible at all times. Highly recommend this place.

Fantastic experience: Great service and knowledge about products.

Fantastic experience: Amazing staff as always, super helpful and supportive. Know extensive amounts of knowledge for the products they’re selling and working with. Would recommend to ANYBODY in the GTA and beyond!

Fantastic experience: As always amazing customer service.

Fantastic experience: The only place to get the correct advice regarding vitamins and supplements.

Fantastic experience: Knowledgeable and very helpful.

Fantastic experience: I’m totally satisfied with your assortment and service.

Fantastic experience: Great health shop. The staff is really helpful and patient.

Fantastic experience: A pretty “ down to the Earth” place to go. I went there today for artemisinin, the owner is very patient and professional. he found me the medicine and gave practical suggestions. he also asked what’s it for and gave me a box of sea moss for free to try because I was trying to improve my immune system. Great customer service and generous on ideas. He’s easy to get along with. Decent pricing. Would definitely go second time if need buy any supplements.

Fantastic experience: This place is the best. Knowledgeable staff, great prices and did I say wonderful staff. Buy your health products from here and no where else!

Positive experience: Some great products, friendly customer service. A little pricey.

Fantastic experience: Knowledge and friendly staff. The best qualities of products.

Fantastic experience: I was very happy with the service I received at Down To Earth Natural Foods Inc. They were very helpful and have a great many natural products.

Fantastic experience: Very knowledgeable staff. Full complement of products for all my needs.

Fantastic experience: Wonderful experience every time I’ve gone. Knowledgeable and very helpful staff. Well stocked with many assorted remedies. I recommend this place for anyone who cares about their health and well being. Thank you

Fantastic experience: Words can not describe how wonderful this place is! You can find everything you are looking for, also CJ one of the owners is amazing, he is willing to give you all the time in the world to help you, explain everything to you and advise you even if you didn’t purchase anything from him. We are truly lucky to have them in our neighbourhood ❤️

Fantastic experience: Daniela and Rosemary were very very helpful and super knowledgeable. Definitely be stopping by again

Fantastic experience: Nice little place in the area. Love that they didn't buy into the mask nonsense and trust people's immunity to take care of their health. The staff is very nice and they have nice natural products that are hard to find in the area.

Fantastic experience: very knowledgeable and respectful staff good selection of supplements and natural soaps great online inventory as well

Fantastic experience: Have been going here for many years words can’t express how amazing the staff is They go out of their way to help and take their time to make sure you understand how to use the product.

Fantastic experience: I have been going to this amazing store for over almost 21 years! Both my kids have been a costumer of this store and they are grown adults now. The knowledge that the amazing staff has is next to no other place, specialy Rosemary, she always has a smile on her face and goes over and above the costumer service to help you with whatever you need. I consider her like family since I've known her for so long. Love the store and will be a forever loyal costumer

Fantastic experience: I went here this morning looking for a supplement to help with my client's vertigo. The lady was very kind and she had a lot of knowledge. I was going to buy some Gingko Biloba but she said my client would probably be better off doing some exercises for it. Giving me that advice over trying to make a sale showed genuine care and professionalism. Thank you!

Fantastic experience: Awesome customer service

Fantastic experience: Excellent store, been shopping here for years, best of all no discrimination here.

Fantastic experience: Bought one item today to help improve stress relief. I love the layout of store, it is well stocked with great merchandise & staff are knowledgeable.

Fantastic experience: I really love this place! I love the fact that they support local and ingredients are pure! The staff is so friendly and helpful along with being very knowledgeable they are always so happy to help!

Negative experience: Staff does not wear masks. They don’t require customers to wear masks. Just beware.

Fantastic experience: Why cant every store be like John's store

Fantastic experience: Kakaako Down to Earth is a wonderful store with a great selection of items and a great deli.

Fantastic experience: Fab shopping experience! John's place is amazing! I highly recommend to shop there! Let's keep the small business owners in business!!!! Vote with your shopping dollar!!!

Fantastic experience: Outstanding local health food store offers customer care, kindness, knowledge and a wonderful place to shop for what you need for wellness. Thank you all for the warm welcome and help you offer me.

Fantastic experience: Friendly, attentive and knowledgeable. Highly recommended!

Positive experience: This store has much your health foods needs- products are well stocked and prices are generally reasonable. However, this is the second time that I've been in the store and the employee behind the counter has not been wearing a mask. The first time I chose to overlook it as a one off. The second time, I'm taking my business elsewhere. There were multiple customers in the store at the time and the employee made a conscious decision to keep their mask below their chin. If the employees don't care enough about the health of their customers to wear a mask (especially since there's a local mask mandate and huge numbers in the region) then they aren't deserving of my business. I will be shopping elsewhere in the future for my health food needs.

Fantastic experience: Great selection of Vitamins and ither natural remedies

Fantastic experience: Friendly and welcoming atmosphere, it's like to go visit an old friend. Local shop, plenty of choices and if you couldn't find something - there is an option to order.

Fantastic experience: I've been a loyal customer for over 10 years now. Great location, great selection of products, and most importantly great customer service. I always leave with a smile.

Fantastic experience: Very good selection and super friendly service.

Fantastic experience: Very friendly and extra helpful staff! Came in here over a year ago for a special item I couldn't find anywhere else. I remembered the encounter well because the man behind the counter was so helpful so when I needed to find some more specific supplements a year later (current time) I went back to this store specifically. The order came quickly and the staff again was amazing. I enjoyed my experiences so much I will only order from them for my supplements and vitamins! I just went by the other day to pick up a special order probiotic and the two ladies behind the counter were so friendly. You can just tell that these ladies and the gentlemen from the previous week (I've been by twice recently) are good people. Very kind hearted. It's like walking into someones house and not a store! Great atmosphere. 11/10 service. Will keep going here for all my needs. Also both me and my boyfriend think the gummy berries at the front desk are the best gummies we ever had. OH! and their prices for everything are the best around, trust me I've looked!

Fantastic experience: Amazing service people are very nice in the store. Good product.I got good advice from them thank you very much for your help.

Fantastic experience: So grateful to have stumbled upon Down to Earth. They have impeccable, kind, helpful service CONSISTENTLY as well as full stock of everything I need, always. They also have very reasonable prices in comparison to other health food stores. 5 stars, without a doubt.

Fantastic experience: Knowledgeable staff, great customer service

Fantastic experience: Polite, helpful and knowledgeable staff Products recommend work great Thank you

Fantastic experience: I was looking for toasted coconut strips and was browsing in the store when the staff asked if they could help me with anything in particular I was looking for. I was impressed with the help and courteous service. Thank you to the staff.

Positive experience: Could use more supplements

Fantastic experience: I was welcomed into the store and given time to go over my concerns as well as pointed to the recommended products. I wasn't pressured to buy everything at once but given knowledgeable advice and asked to come back if I needed further assistance. This is a rare and wonderful occurrence. Thank you!

Fantastic experience: Staff was knowledgeable and courteous. Down To Earth Natural Foods in Richmond Hill is now my go-to place.

Fantastic experience: I have always had very good service at Down to Earth...I like their reward system it's better than many others. I have moved several times but still shop at this Health Store. They carry all my products and if not they will order what you want. Friendly staff and very helpful.

Fantastic experience: Friendly, knowledgeable staff. John is my go to person when I have any questions. Love buying my supplements at this store, convenient that it's so close to my house. They have a great selection and if they don't have what you are looking for most times they can order it in for you.

Fantastic experience: Nice place to find healthy food!

Fantastic experience: Super friendly staff, prices are a little high.

Fantastic experience: Excellent service, personalized and professional...very knowledgeable staff and a top quality product line. I have been a loyal customer for years and have learned a great deal from them...I have , and will continue to , whole-heartedly recommend Down To Earth to friends and family.

Positive experience: Dr furr from Knoxville to got my vitamin and products

Positive experience: First time going their, referred by a doctor. Friendly staff.

Negative experience: Good products. Below average customer service. Opened up about a condition have and needed a referral. Was shocked at clerk's response of "I am surprised you have lived so long". Left feeling VERY hurt and disrespected. Our comments are impactful. Better to retrain some staff on proper customer service skills.

Fantastic experience: I love this store. I used to live in Richmond Hill, and fell in love with this store the first time I went in. The staff, makes your day. Always happy and ready to help with whatever you need, and no matter what your issue is they never make you feel uncomfortable. I have recently moved to Toronto, and I never hesitate to make a trip at least once a week to this place. I cannot give my money to any other health food place - only if Down To Earth doesn't have what I am looking for - which I think was one time. long story short. Amazing store. Amazing staff. Worth the trip from anywhere. I am very happy I found this store.