360 Medical Centre - Richmond Hill

Fantastic experience: Dr Beatrice Lau is amazing, and reception is efficient.

Negative experience: I am very disappointed with how this clinic is run. I booked an appointment with the walk-in Doctor because my family doctor is never available. But what's the point of making an appointment if you don't honour the time? I have been waiting for 1h. I might as well just walk in and wait. This bad reviews is more so for reception. The walk-in Doctor here is great though. But the receptionist said it's because the doctor is running behind. But even so, the receptionist should have informed the patients of this.

Fantastic experience: Great experience, everyone is helpful at this clinic. Also, Dr. Ho is very kind, professional, and she really cares about patients.

Negative experience: Tried to call to make an appointment multiple times 12pm on a weekday and it keeps going to voice message , imagine if you have an emergency

Fantastic experience: I am writing this review for Dr, Michelle Mair who I consulted just now for cough and fever. Dr. Mair was very gentle, heard my concerns and and advised me accordingly. All the 5 stars are for her only. Way to go Doc. Mair. Footnote: I asked the receptionist whether they allow me to take pictures of their interior to write a google review. But, the facility manager said no to that. They should understand that it is business. The more you show the higher your turnout. May be they reached their capacity and are not looking for new patients.

Negative experience: During my visit, I forgot to bring a face mask. I asked for a face mask from front desk but they refused to give one. That was not safe for me and them.

Fantastic experience: Doctors here are always very kind and listen to you. Sometimes a little late to appointments, but I think that's because they don't rush patients. Phone always answered quickly. Only downside is they are closed weekends.

Fantastic experience: Doctors here are great, caring family doctors. They take the time to listen to your concerns and genuinely try to understand your needs as a patient.

Negative experience: Poor service. Unprofessional, arrogant sloppy doctors, especially for dr.Lau. See for somewhere else if you have another option. I don’t think they can treat you right if you are really illed. No wonder they have all the one start review. I would rate NO STAR if there’s an option.

Fantastic experience: Excellent stuff N service

Fantastic experience: It was my first time and didn't make an appointment for a walk-in, so they booked me in for a time later on in the day that worked. But as I walked out they called me back because the doctor had a quick opening. The staff upfront and the doctor were lovely and efficient. I was in an out with my prescription within an hour. Many thanks go the team.

Fantastic experience: Amazing clinic and doctors! I feel lucky that my family is able to have Dr. Beatrice Lau as our family doctor. She is very attentive, empathetic, detailed and has a kind bedside manner. Also, a bonus is that the front office staff is so friendly and efficient. Even though the office is busy, they are always kind and appointments are generally punctual, which compared to my other clinic experiences, very rare! We have used the walk in Dr's in the past and have found that they have been responsive and good too. It's not a classic walk-in since you have to call to book in advance but we did not have to wait very long to see a doctor. One time, same day and the other time, the next morning. Happy with this clinic!

Fantastic experience: Great place, very clean, great receptionist, great doctor, I was helped by Dr Michelle and she was very pleasant ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: This is an amazing family clinic - the staff are all very friendly, professional and I appreciate that they are multilingual! I have been a patient of Dr. Li for over 5 years and she helped me throughout my pregnancy. I want to express my gratitude and thank the wonderful staff & Dr. Li for providing the best healthcare for my family!

Negative experience: Dr. Christine Li: Terrible attitude towards patients, does not know how to communicate with minors. Her ego is more important than your health.

Fantastic experience: Very efficient and fast service. Great job everyone

Negative experience: Most of the receptionists are nice. The family doctor Dr. Fok is impossible to book. Yes. We all know he overtook so many patients and it is impossible to see the family doctor if you are in need. But every time when you call in to book, the wait time will be at least 10 days to 2 weeks. Who will book in advance for 2 weeks for a sick visit? This is ridiculous. And the walk in doctor is not always on site and sometimes she is fully booked as well because she needs to take over the family doctor’s patients.

Positive experience: Dr. Eric Lee-Cheong is my new family doctor there. He practices with great patience and enthusiasm. I wish we would not lose him to the Americans.

Fantastic experience: Recently, my wife and I had check-ups at 360 Medical Centre. The phlebotomist, Ruby is a true professional. She drew our blood without causing any pain or leaving any bruises. That's so amazing! Thank you, Ruby!

Fantastic experience: This clinic is an oasis, in a large desert. Excellent staff, excellent service. Easily the best (medical) experience I've had in this city.

Fantastic experience: My family and I really like how this clinic operates! Booking an appointment and not having to wait for hours like other walk-in clinics! This is An amazing clinic. Well organized and managed! Impressed! Very professional. Doctor is great, receptionists are great, Pharmacy is great.

Fantastic experience: Just wanted to give a big shoutout to the amazing team here, especially the receptionist Cangi! Their care and service were top-notch, and they made my experience so much better. If you need great medical care, definitely check out 360 Medical Centre. Thanks, everyone, for being awesome!

Fantastic experience: It was my first time to visit this Medical Centre. I was impressed. The front desk staffs are nice and professional. Highly recommend.

Fantastic experience: Friendly receptionists. Great on-duty doctors, understand patient need. Thank you!

Fantastic experience: Highly Recommend!! Even the receptionist and doctor are very nice and helpful. I was super fast in waiting to see the doctor because my two sons had a high fever at that time. I appreciate their great service.

Negative experience: 我来这里很多次，这个团队值得信赖，非常贴心。

Fantastic experience: Me and my family have been visiting this clinic for almost 3 years. Every doctor office is busy, that's this country's healthcare system's remaining issue not an individual practice's problem. You can feel they are trying their best to assist you and make your visit smooth as possible. Love Dr. Fok, he's hands down one of the best in all the doctors I visited in the past decade. They can do blood work there too, the nurse there she's wonderful. Keep up

Fantastic experience: First time here through the Google map. Experience was clean , quick and knowledgeable. Dr. Lee is so kindly. Walk in by appointment too but you can try walking in if emergency… High recommend here.

Negative experience: Move patient appointment without patient consent.

Fantastic experience: One of the most well organized medical clinic. From registration until end of consultation, every step was clear and concise. Front desk staff are friendly and very welcoming. Staff in the clinic is super efficient. I had very pleasant consultation with Dr. Michelle Mair. She was very patient in listening and answering questions. Follow-up appointments were easily scheduled too. Thank you for creating amazing outpatient experience.

Negative experience: They dont accept new patients

Fantastic experience: First visit, very impressive of the experience that I had after walked into the clinic. I felt welcome, the clinic staff especially Miss Cangi, she was so kind, nice and professional, her instruction was so clear that I wouldn't feel lost. Furthermore, Dr. Christine Li, her patience, knowledge, caring and professionalism made me feel so lucky that I finally found the best doctor and healthcare team to look after my health. Thanks again Cangi and Dr. LI and the team for providing such an excellence service.

Negative experience: terrible customer service, cant even answer the phone to put you on hold, just terribly

Negative experience: It was not my first unpleasant experience with this specific receptionist but it was not until today that I realize that it is definitely problematic. This receptionist has the talent to make a conversation irritating and who would always make simple things complicated. This lady is in nature aggressive and would try to make you think that you're the faulty party. I'm so hesitate to call the clinic for anything, booking, reschedule, medication.... It's surprising that she's still working here without being kicked out by the owner. If you look at all the bad comments about the clinic 99% of those go to this specific receptionist. The doctors in this clinic are awesome though. My apologies go to the doctors for the one-star rate but I would've given 0 if that were the option available.

Fantastic experience: Love the friendliness and professionalism shown in the staff at 360. I truly appreciate Dr. B Lau for her willingness to listen and understands patient's concern. Dr. Lau has this calmness that makes me feel comfortable and cared for as a patient. Each individual I have encountered at 360 has been very helpful, kind and compassionate. Thank you and appreciate each one of you :)

Fantastic experience: I had a fantastic experience at 360 Medical Centre, thanks to the excellent service provided by Cangi . Her warm and welcoming attitude made me feel at ease. Additionally, I must commend Dr. Eric Lee for his utmost professionalism during my body check. He was thorough and took the time to address all my concerns. This is an awesome healthcare experience. Thank you, Cangi and Dr. Eric Lee, for the outstanding service!

Fantastic experience: Really fast service. Walk in clinic. Doctor was knowledgeable and answers all my questions to my satisfaction. Prescribed medication to ease my symptoms.

Negative experience: I called in to see if they were still accepting any new patients, the receptionist picked up and sounded completely monotone. She says they aren't anymore, so I asked if there was a waitlist. Her response was "uh no". It was so rude that I didn't even want to bother and just ended call. It's a shame because I will never know what the doctors are like since the receptionist drives patients away. Also, if you are not accepting patients anymore, then please don't post photos of it. It's extremely misleading. And the "including walk-ins" is false. In the phone call, it is mentioned that they DO NOT see you unless you have an appointment.

Fantastic experience: I took my daughter to the clinic yesterday without booking an appointment. They responded fairly quick. My daughter was able to see a doctor in about half an hour. After the visit, the doctor called us at night to tell us test results and give us treatment instructions. The medical team handled my daughter’s case in time. We really appreciate that!

Fantastic experience: I would like to express my heartfelt appreciation for the care and warmth shown by the receptionist in the grey uniform. Her welcoming smile and helpful demeanor have made my visit a pleasant experience, and I'm truly grateful for your professionalism and dedication. Additionally, I want to extend my sincere gratitude to Dr. Christine T. Li for the exceptional care she has provided. Her patient, expertise and compassion have made a significant difference in my well-being, and I feel fortunate to have her as my doctor. Together, both of them make an outstanding team, and I want you both to know that your efforts are recognized and valued. Thank you for going above and beyond to make patients like me feel comfortable and cared for.

Fantastic experience: This is my first time here. I want to express my sincere appreciation to 360 Medical Clinic, Dr. Li, and the receptionists, especially grey shirt receptionist for their outstanding services. Dr. Li's expertise and professionalism. Her compassionate approach and willingness to listen to patients' concerns have made a positive impact on my overall experience. The grey shirt receptionist deserves a special mention for their welcoming and attentive nature. Creating a pleasant and organized environment for patients visiting the clinic. Really makes me feel like home!

Positive experience: This is a great clinic. Dr.Koshkina & Dr. Fok are excellent doctors. Rest of the staff are great specially Haide.

Fantastic experience: By reading other reviews it looks like you don’t need to make an appointment so I went the first time this morning as walk in and the ladies advised me I do need an appointment but luckily they were able to accommodate my son and I and still got the Dr. To see us which was very nice of them and I will be returning next time with an appointment. Very nice clinic and staff.

Positive experience: Latest update: 360 medical helped to fix this issue for me. I think they are willing to correct what was wrong by miscommunication. Thanks 360 medical and Dr Li! The only communication with this clinic was disappointing. They told me our family was terminated with their doctor because our health card expired during we applied for new one. The problem is they even didn’t try to inform you that, and give us the big “surprise” when we need them. Ok now we have to looking for a new family doctor!

Fantastic experience: Professional clinic with friendly staff!!

Fantastic experience: This clinic is great. Dr Chow and Dr Koshkina are really nice doctors and have so much compassion for their patients. The wait times are pretty short too. All the staff are very friendly. The blood work nurses are also very professional. I would highly recommend this clinic!

Fantastic experience: 真心给个big thank you我的家庭医生Dr Chow！Dr Chow在没有责任的情况下帮我追回了我等待将近六个月的专科医生预约！ 其他的评论里说等待十五分钟就叫wast your time，资本主义国家就这样，不用钱又快的看病哪里有赶紧走吧！别在这里浪费资源还让你生气了！

Fantastic experience: The clinic is clean and organized. The receptionists and nurses are nice and efficient. The 15 mins waiting time enable patients to arrange time appropriately and set up the right expectation.

Fantastic experience: Excellent clinic! I went to this clinic for walk-in consultation. The second that I step in, I felt very warm welcome from the staffs there. The process of seeing the doctor was a breeze. All staffs here are very kind yet professional. They clarify all information upfront before seeing a doctor. Doctor appointment went really efficiently. The clinic is very clean and cozy. The atmosphere is different from other clinic I have been. It’s very warm and peaceful. Highly recommend this clinic.

Fantastic experience: This is by far the best clinic I have ever been. Staff and doctors are nice, knowledgeable, and professional. They actively listen to your concerns and provide the best advice possible (Big applauses to Cangi). I didn’t feel being rushed and my appointment was relatively on time (account for the delay due to the longer appointment before me).

Negative experience: super slow service. wasting my time

Negative experience: This is the WORST clinic!! The nurses is so rude and not sympathetic AT ALL. DO NOT GO!

Negative experience: Super extremely rude receptionist and it was probably Heidi. Talks down to you. I now go to a walk in clinic to avoid dealing with unnecessarily rude people. She needs to know there’s always a nicer way to say things, you don’t need to be nasty! Admittedly I was late due to some transportation issues but I still made it a few minutes before the 15 minute grace period ended. Immediately she was like “YOU HAVE ONE MORE MINUTE LEFT”. I’m like okay… so the grace period is not over. She chuckles condescendingly and asks “DO u think 1 MINUTE IS ENOUGH FOR DOCTOR TO SEE U? I don’t think so!!” Wait what? So my grace period = how long my doctor is going to see me for? And she actually said WELL YES! And next time ur late we are going cancel you and charge you $50! Doctor actually ended up seeing me for at least 30 minutes. And in my medical notes I saw they noted how late I was too. Not sure how that’s related to my medical history.

Positive experience: It would be nice if they were open on weekends, it's really inconvenient for me to have to take time off work every time.

Negative experience: Low rating due to receptionist. Came on time, waited 15 mins in line to check in, and then the receptionist says “you’re late, come on time next time.” I said I had arrived on time but had to wait and she said ‘we are way too busy’ as if that’s my fault for wanting to speak to my family doctor about something serious?

Fantastic experience: I found this Medical Centre few months ago, both Dr.Chan and Dr.Fok are very good, reviewed and explained my report in great detail. The staffs are also very helpful and polite. They provided good solution to all my questions. I am very grateful that I can find this Medical Centre, I also recommended to my son and he has the same comment as mine. Thank you 360 Medical Centre !

Fantastic experience: My 90+ year old grandmother was so worried about her family doctor retired 2 years ago. Took us more than half a year to find 360. With more than 1+ years of regular visits experience with the clinic, now I am comfortable to leave a review that we are so blessed to find this clinic. The doctor is so patient with my grandmother and always answers her questions in a way to make sure she understands. She always leaves with a peace of mind and a smiles on her face. Highly recommended!!!

Negative experience: I had to wait over an hour although there was 1 other patient being treated.

Negative experience: ONE STAR FOR RUDE RECEPTIONIST⚠️

Fantastic experience: accurated and fast registration on reception, professional medical physicians, modern and beautiful atmosphere, absolutely sanitary oriented facilities and very convenience inside pharmacy. All my family go this clinic and we are all secured from immediate health care services from here. Strongly recommended walk in clinic too.

Fantastic experience: This clinic has amazing staff and I found the service always prompt and professional. Got my flu shot there recently and it couldn't have been more efficient and pleasant. The new female doctor is really nice and knowledgeable. Highly recommend!

Fantastic experience: Great walk in clinic. Doctor were great!

Fantastic experience: 今日第一次嚟呢間診所，劉醫生非常之親切和健談，有責任感，紅色衫前台姑娘非常之溫柔，盡責任幫忙解決任何你需要的事，令我感到很滿意，可以選擇的一間診所.我是摩西

Negative experience: The low rating is not because of the doctor (she's very nice), but because of a rude receptionist. HEIDI in particular, is unnecessarily rude and will give you an attitude as if she is superior to you. For example, instead of simply giving polite "yes/no" answers, she will make you feel bad: Us: "Since I came and registered early, will I still need to check-in when I come back later for my appointment?" Heidi: "OBVIOUSLY you have to or else we won't know if you're here!!" (Clearly, a simple "yes" would have been enough instead of making the patient feel bad for asking a question.) If you can avoid speaking with her, you'll have an enjoyable experience. I think the other receptionists are nice, and the manager was also very nice when I spoke to her about the incident.

Negative experience: Extremely Rude Receptionist. Wouldn't come here again.

Negative experience: Extremely rude staff. Place was empty so I don’t understand why we were given attitude for asking a few simple questions about walk-in medical service. We were practically rushed out the door. I wouldn’t advise coming here unless you’re desperate.

Fantastic experience: Unlike other Doctor's I have been to, Doctors at 360 Medical Centre wants to help you, and they care for your wellbeing. They are very patient, kind, empathetic, and professional. It is very rare to see all 4 of those traits in a Doctor these days.

Fantastic experience: Been going here ever since it has opened and I have nothing but good things to say about them. If i needed to be referred to a specialist, they are more than happy to do so.

Positive experience: Have been here twice. The doctors and staffs were good in those two times. However when I wanted to book again, the front desk staff answered was very rude with a bad attitude. She was impatient and refused to book next day morning walk-in appointment for me as what other staffs did for me before (the previous staffs told me clearly they could book appointment on the day or second day). She also denied they booked second-day appointment for me before which they just did a day ago (and before). After 3 sentences she just hang up on me suddenly although I was in a calm attitude all the time. Manager should consider improving customer service quality.

Fantastic experience: Clean and quiet clinic. Saw Dr. Mair and she was incredible. Didn't feel rushed and thorough, answered all my concerns etc. Front desk and pharmacy staff was polite and quick. Definitely would recommend!

Fantastic experience: 藥房主持人十分好，友善，詳细講解藥性及要注意的方面，讚！

Positive experience: called first time, spoke to the receptionist after a brief hold. The clinic not accepting new patients. the receptionist has no idea if any clinics nearby is accepting pt either.

Negative experience: Very long wait time (about 90 minutes); however, only one person was before me.

Fantastic experience: good environment , friendly and good doctors and nurses. last week I had a body check, but in the morning i found I can't get there on time , so i called them, they help me rearrange the time 1 hour later. the nurse help me do the blood draw, i didn't feel any pain, and the doctors give me a very careful body check. I highly recommend my friends who need walk in clinic or need a new family doctor to go there! nice clinic centre!

Negative experience: This clinic and pharmacy hv been my go-to place for the past 2 years since it’s close to me and the service has always been nice and efficient, but sadly I hv to find myself another clinic/pharmacy due to today’s unnecessary rude, almost mean customer service. I called the pharmacy to get a refill for my prescription today and the pharmacy girl kindly let me k that I need to talk to the doctor for another prescription and that the walk in doctor is fully booked today. She was asking if I need to book for tmr; I told her that I work late tmr and won’t be able to pick it up. She was nice and told me that she’ll double check and hv the clinic call me back. Another girl called me back from the clinic telling me that the doc is fully booked today and if I want to book for tmr, I thought she didn’t k so I just told her “sorry that I can’t cuz I work late tmr so I won’t be able to pick it up”. To that she could say “sorry but there is nothing I can do”, I would be okay with that and reply with “that’s okay, still, thanks for ur help”. Instead of that, the rest actually went like this, She: “well, then u should’ve thought abt it in advance and book 1-2 weeks earlier shouldn’t u? It really isn’t our problem.” Me: “I was only letting u k my situation and I don’t understand ur need to talk to me like this especially when the content doesn’t help me at all” She: “u need to book for tmr or not, if not then I’ll just hang up” Like, why does she feel the need to sass people so unnecessarily? It’s just plain rude and mean. I liked this place so far, I believe the doctor and the pharmacy’s services can still be good, but the poor experience with the clinic receptionist gave me no choice but to go elsewhere. I hope it doesn’t happen to anyone else again.

Fantastic experience: 陈医生人很nice很耐心，点赞

Fantastic experience: I find this medical clinic to be clean, staff to be helpful, and the family physicians to be lovely to work with. My parents referred me to Dr.Chow and she accepted me as a patient despite her roster being quite full. I definitely feel fortunate to be under her medical care. She is empathetic, kind and is willing to listen to concerns and discuss various options. I also had the pleasure of speaking to Dr.Chan over the phone recently and I found him to be friendly and knowledgeable as well. My parents have also expressed similar sentiments such as how impressed they are with the ongoing cleanliness of the clinic, as well as the efficiency and helpfulness of the staff at the front. Sure, on occasion, it might take a few calls to get through but we understand that this is a medical clinic, and we aren't the only patients registered here. I think they're doing the best that they can and I'm proud to be a patient of this clinic.

Positive experience: They are trying to improve customer service.

Fantastic experience: First time contacting this clinic. I called slightly before 9:30am and expected to have voice mail. To my surprise, I got a live person. The receptionist was very friendly. I got a tel appointment same morning. Had a chance to talk to Dr Chow and Dr Chan. Both were friendly and easy to talk to. My first impression to this clinic is positive!

Fantastic experience: I need to thank Dr. Chan who eventually solves my skin problem which had been vexing me for months. Thanks also to the friendly receptionist who offered me a short waiting time appointment.

Fantastic experience: Brand new clinic with amazing staff... zero wait time in this walk in clinic which is great! Excellent medical clinic. Amazingly built up. Staff is courteous and kind. Very professional services. Thank you everyone……

Negative experience: John F.Y. Chan is the worst doctor I’ve ever met! He’s totally unprofessional,knows nothing, he’s s not helpful at all, and the worst, he treats patients in a playful manner.

Negative experience: Always hard to reach their phone line and the family doctors barely works.

Fantastic experience: Had my first visit there. Place was very clean and I see the staff cleaning everything after I touched right away. A true clinic that I am comfortable to go in especially at this sensitive time. Highway recommend!

Fantastic experience: A very friendly clinic. Short waiting time. Lots of free parking space. My parents like to go there. They can have prescriptions filled at the pharmacy and blood work done at the same time.

Fantastic experience: Super clean and strict Covid Protocols in place. Friendly and knowledgeable doctors and staff. Convenient with pharmacy on premises.

Fantastic experience: very nice clinic，the doctor is very friendly and knowledgeable

Fantastic experience: Clean, friendly and modern clinic. Went in the morning and there was basically no wait time. Receptionist and Dr. John Chan were very helpful. Highly recommend.

Fantastic experience: Beautiful clinic with minimal wait time. Very convenient because the pharmacy is a part of the clinic. All the doctors are professional and compassionate.

Fantastic experience: 今天下午刚刚去看过医生，非常非常棒的团队！非常感谢前台dannie的接待和另外一位帮我约ultrasound的女士！零等待时间，会推荐朋友去。

Fantastic experience: Excellent medical clinic. Amazingly built up. Staff is courteous and kind. Very professional services.