
FORM Body Lab

Informations sur FORM Body Lab
Horaires d'ouverture
- Dimanche: (closed)
- Lundi: 7h-20:30
- Mardi: 7h-20:30
- Mercredi: 7h-20h
- Jeudi: 7h-20:30
- Vendredi: 8h-20h
- Samedi: 7:30-15h
At Form Body Lab, we believe in a holistic approach to fitness and rehabilitation. With Pilates at the core of what we do, our focus is to create strong and healthy bodies that can handle all the activities you love. Pilates supports your active lifestyle by rehabilitating existing injuries, preventing new ones, increasing body awareness and control and building strength and flexibility. Through this process you’ll build strong, lean muscle and develop posture that will make you look and feel amazing!
We have an in-house team of expert Pilates instructors, physiotherapists, Registered Massage Therapists and yoga instructors who work together to keep you active and fit no matter what your needs may be. Whether it’s prehab, rehab.
Notre commentaire de Nutrifinder.net sur FORM Body Lab :
FORM Body Lab est un studio de bien-être de premier plan situé à Yaletown, offrant un mélange unique de Pilates, de physiothérapie et de soins individualisés. De nombreux clients ont loué l'exquise atmosphère du studio, qui est rempli de lumière naturelle, créant un environnement apaisant et paisible.
Les points forts des expériences des clients incluent :
- Instructeurs Exceptionnels : Les instructeurs comme Hannah, Tiffany, Amanda et Michelle ont été décrits comme des professionnels, compétents et soutenants, allant souvent au-delà des attentes pour s'adapter aux besoins des élèves et garantir une instruction de qualité.
- Communauté Accueillante : Les clients ont remarqué la nature chaleureuse et accueillante du personnel, faisant en sorte que chacun, y compris les débutants, se sente à l'aise et soutenu dans son parcours de remise en forme.
- Attention Individuelle : Avec des tailles de classe réduites, les clients apprécient les retours personnalisés qu'ils reçoivent, améliorant leur expérience et les aidant à atteindre leurs objectifs de remise en forme.
- Haute Qualité de Service : Le studio maintient des normes élevées de propreté et de professionnalisme, contribuant à une expérience positive générale.
Cependant, certaines préoccupations ont été soulevées concernant la politique stricte du studio concernant les retards d'arrivée, qui a conduit à de la frustration parmi certains clients qui ont estimé avoir été traités de manière incohérente. Bien que beaucoup soutiennent l'intention de la politique de créer un environnement focalisé, certains clients ont exprimé leur mécontentement quant à la manière dont elle a été appliquée. De plus, les expériences avec le personnel à la réception varient, certains clients signalant des interactions moins qu'idéales.
Dans l'ensemble, FORM Body Lab est fortement recommandé pour ceux qui recherchent un espace de remise en forme dédié qui privilégie le bien-être, l'instruction personnalisée et une atmosphère communautaire, malgré des retours incohérents concernant les politiques de service à la clientèle.
FORM Body Lab: Critiques
Expérience négative: I had been a client of this studio for quite a while and more than once witnessed latecomers being allowed into class - even those arriving 15 minutes late. Today, however, I was 2 (two!) minutes late and was NOT allowed into a class I had already PAID for. As a result, I lost both my time and the money I spent on a taxi to get there, and the cost of the class, and completely lost my loyalty to this place. The receptionist showed very poor communication skills - smiling widely while offering no solutions. What felt most disappointing was the inconsistent treatment of clients: some people are let in after being 15 minutes late, but others are turned away after just two minutes. Not to mention that there were also occasions when classes I fully paid for started 10 minutes late because girls leading classes arrived behind schedule, yet we were still charged for the full session. In other words, it seems that clients and instructors are allowed to be late, but the rules are not applied equally to everyone. This is unacceptable for a studio with such positioning and pricing. Awful
Expérience fantastique: Hannah is absolutely amazing! I came to her with a lot of neck tension and shoulder pain, and she worked wonders. She decontracted the muscles with such skill and guided me through physiotherapy, relaxation, and breathing exercises that truly changed how I feel day to day. Thanks to her care, I’m finally getting back to a normal life. She is not only incredibly professional and knowledgeable, but also so kind, patient, and supportive. I’m really grateful for all her help — Hannah and the Form lab team are simply the best!
Expérience fantastique: 10/10 class experience! Everyone made me feel so welcomed. As someone who occupies a larger body, movement spaces can sometimes feel intimidating. I recommend FORM!
Expérience négative: Whenever I come here for reformer classes I've heard the staff talking to each other about a lady named Jessica (? not sure if I got the name right) who seems to be in some sort of management role. I've overheard a couple discussions about her being disrespectful to staff and mention of past employees being missed due to resigning because of this person's poor management. As a person who works in an HR role, this needs to be looked at. I frown upon businesses that do not treat their staff well and have noticed the high turn-over myself with the receptionists at this studio. As other reviews mention, you can arrive here on time and be refused admittal to the class. Quite dissapointing. I will probably give my business elsewhere.
Expérience négative: Came at 11am sharp and they didn’t let me in to attend the 11am class, as they said it had already started and I should’ve arrived 15 minutes earlier. I’ve attended numerous pilates, yoga, barre, and many other classes held at most of the studios in town and nothing like that has ever happened to me in 6 years. Person at the desk was indifferent and didn’t let in other people who came after me, literally 1 minute later than the class start time. I understand the frustration when clients are 5-10-15 minutes late, but their policy doesn’t make any sense to me. I might’ve become a permanent client, as I’m really into training and regularly attend various classes at least 2-3 times a week but usually more than 4-5 times. There are many other great Pilates studios around and obviously I’m going to consider them. Of course, -1 client is nothing but only today there were several people besides me who were turned around by their staff. Good that I had this ClassPass thing that I was luckily using for the first time, so I was easily refunded. Given the attitude, I don’t think they would issue me any refund if I booked directly through them. Upd: Talked to one more person who wasn’t allowed to attend the class today, as she was 1min late. So she told me that this rule didn’t apply all the times, as last time she was there 5min late, she was still allowed to attend a class. Very weird policy that is applied occasionally.
Expérience fantastique: I've been getting into pilates since April and Form Body Lab has the best peaceful and warm atmosphere by far! I have had some severe injuries that no longer limit me because the instructors are so attentive and explain the cues/form so well. They all have their own vibe, but everyone from the studio to the front desk are absolutely lovely and so very welcoming.
Hi Ava! Thank-you so much for this lovely review. We’re so honoured to be a part of your wellness journey and love that we’ve been able to help you. Keep up your amazing work!
Expérience fantastique: The workout was good and the instructor was very calm and easy to understand, I just wish we saw her on a machine too, maybe showing the exercise once and then we cld follow. Especially because it was my first time on a reformer
Expérience fantastique: I had a really pleasant first experience at Form. Charlotte was so friendly and helpful with checking in and getting the class pass (5 class package). Tiffany was a great instructor, very knowledgeable and attentive to the students.
Expérience fantastique: I was very impressed with my first visit to Form, all staff were professional and very knowledgeable, the cleanliness and aesthetic of the business very appealing, the mat Pilates class size was small and the quality of instruction high.
Thank you so much for your positive review Jacquie! We’re so glad you enjoyed your time with us.
Expérience fantastique: A beautiful studio with excellent instructors. Get there early & enjoy the zen vibes in the reception area. The classes are very well taught with clear cues & a great repertoire. As a Pilates instructor myself, I love trying other studios when I’m travelling & this one was perfect.
Expérience fantastique: I love Form body lab. While others find their late policy too strict, I actually think it’s a nice change from others studios. I find it distracting when people are coming in late for the first 5-10 minutes of class so love that Form enforces a firm start time. Also, I love that no phones are allowed in class. It seems disrespectful at other studios when people are taking videos or their phones are dinging. Form is creating a peaceful environment to come out of their classes feeling better. I will say, they aren’t the “hardest” classes, however, I do notice a slow burn and feel great after. They also have excellent RMT.
Hi Leah,
Thank-you so much for your support and kind words. This means the world to us and are so happy to hear you've been loving our studio!
Expérience négative: Gorgeous space though its a disappointment that the washroom is situated outside of the studio making it very inconvenient. Took my first Mat Strengthen class but the receptionist did not take the initiative to give me a studio tour, I had to ask many times on where things are located. This made me feel unwelcomed. The class itself felt too relaxed and not energizing. Felt like a yoga class and I never broke a sweat. This place To each his own but I likely would not return.
Expérience négative: WORST PILATES CLASS EVER. I booked the Strengthen Mat Pilates class with Halle and it was certainly NOT a strengthen class. For a 50 minute session, we spent half of the class stretching and doing breathing cues, none of us even broke a sweat. Halle also played quiet acoustic depressing music as opposed to loud upbeat house music; something every other workout class I’ve been to plays… so I this made the environment super unmotivating. You can literally just hear people breathing in and out and annoying sleepytime music during the workout…?? Now the workout itself was SUPER beginner level - very unclear on the class description which states it’s “challenging” but it didn’t challenge anyone. We spent a good 10-15 min stretching and breathing before and after the workouts so there was minimal exercises being done. Maybe did 4 in total. Zero modifications, not that they were needed, but none to even make it more challenging; something every other pilates/lagree/oxygen yoga class has offered. For a studio this nice, the instructor was super inefficient in facilitating a motivating, challenging, and “strengthening” pilates class that felt as easy as a youtube DIY home workout. I’d rather book at Oxygen Yoga next time - @everyone reading PLS AVOID.
Hi Annika,
We’re genuinely sorry to hear that our Strengthen Mat Pilates class didn’t meet your expectations. At FORM, we intentionally offer a range of class styles—from deep-intensity to more restorative sessions—because strengthening the body isn’t always about breaking a sweat. Often, it begins with deepening neuromuscular connection, refining alignment, and improving breath awareness.
The Strengthen Mat class you attended is thoughtfully designed to focus on controlled movement, deep core activation, and postural support.
We also believe in creating a grounded, calming environment—right down to our music choices—because the nervous system plays a powerful role in how the body strengthens and adapts. This approach may not resonate with everyone, and that’s okay.
We want to acknowledge something else, too. Halle is a real person who brings care, training, and intention to every session she teaches. Like all of us at FORM, she works hard to create a thoughtful, supportive experience for each client who walks through our doors. While we welcome honest feedback, publicly calling someone out in such a personal and aggressive way—especially without reaching out to us directly—feels unnecessarily harsh.
We’re proud of Halle and the integrity she brings to her teaching. Her classes are rooted in intentional programming, not quick-fix intensity. And while our studio isn’t designed to replicate the energy of a big-box fitness chain, that’s something we stand behind fully.
Feedback is always welcome. But kindness matters, too. Behind every class is a human being doing their best—and FORM is proud to be a community that honours that.
—
The FORM Team
Expérience fantastique: Michelle is an excellent physiotherapist and uses many different approaches to wellness. The space at Form is so beautiful and I love taking reformer classes here as well. 10/10 recommend this studio.
Expérience fantastique: This place is absolutely beautiful. The reformers space is full of natural light, view on some big trees, old & modern Yaletown buildings & those cute umbrellas when you look by the windows. I love the fact that we CAN’T bring our cellphones in the class. —- I love the All level class I took with Lori ; she was really attentive to every person in the room, assisting & adjusting when it has to. She was demonstrating & explaining very well too. —- I also took an Evolve class with Halle ; I’d been expecting a harder & specialized class. It feels like an all level (all level by Lori was harder than that evolve class). Halle was encouraging & cheering a lot.
Expérience fantastique: Took a class with Salma today and absolutely loved it Not only is the space beautiful but Salma has such a warm and fun energy , she made the class feel both challenging and totally accessible no matter your level. She’s a great teacher and I’ll definitely be back for more. Also, if you’re in the mood to treat your skin, go see Hannah @skinatelier. I’ve had many facials from her over the years and she’s genuinely one of the best facialists I’ve ever come across. She just gets skin. Total gem✨
Thank-you so much Felicia!
Expérience négative: Like many others, rushed across the city. Was 2 mins late due to a traffic accident and wasn’t let in. I have been going to this teacher’s class since she started at the studio. Nice place and instructors but have a strong dislike for the front desk. Too bad, I liked this place. But paid WAY too much $$$ to not be let in when a minute late. So mad!!
Hi Stephanie,
Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrating this experience was for you. We understand that arriving late—especially due to something unexpected like a traffic accident—can be incredibly stressful.
Our start-time policy is in place to protect the focus and safety of everyone in the room, and while we know it can feel strict, it’s part of what allows us to offer a high-quality experience in every class.
We appreciate your kind words about the space and instructors, and while we regret that this moment left you feeling disappointed, we’d be happy to connect directly if you’d like to share more.
Warmly,
Your team at FORM
Expérience fantastique: I have attended a few Reformer Pilates classes here using the intro offer and really enjoyed it. The studio space is very nice and clean. The instructors are helpful and accommodating, and I like that they go around to check and fix your form. I appreciate the tall ceilings and calming vibe. I attended the intermediate level classes and in the future might try the advanced ones as well. The studio is on the third floor of a building and I would not say the elevator is the fastest. I have seen complaints about them being strict about late arrival this but I have not shown up late for any class. I would say just allocate some time to arrive a few minutes early to check in and put away your stuff before class starts.
Hi Sami,
Thank you so much for your thoughtful review—and for spending part of your movement journey with us at FORM. We’re thrilled to hear you enjoyed your workout and found our space, instructors, and vibe aligned with what we strive to offer: a calm, welcoming, and elevated experience that supports your body and mind.
We really appreciate your note about our instructors’ attention to "FORM"—that kind of hands-on guidance is a cornerstone of what we do. And yes, the high ceilings and serene energy are some of our favourite things, too.
You're absolutely right about the elevator (it’s not the speediest!) and we so appreciate your understanding about arriving early. Our goal is always to create a seamless, uninterrupted experience for every client in the room—and being on time really helps us protect that flow.
We look forward to seeing you again soon!
Thank you again,
Your team at FORM
Expérience fantastique: Had an amazing experience at Form last night with 3 of my best friends. It was my first ever reformer class and I thought Niki was wonderful. She explained everything super clearly and I loved the focus on alignment and muscle engagement. I will definitely be going back! I will say, it is shocking to see such negative reviews about their late policies. It sort of feels like more of a practitioner problem as opposed to a business problem. It's understandable that life can get in the way at times and you may wind up late, however, out of respect for others in the class AND the teacher, it's important to make sure you're providing yourself adequate time to getting to class on time. As a yoga teacher in the city, I know how latecomers can impact the energy in a room.
Hi Emma,
Thank you so much for your kind words—we’re so glad you and your friends joined us. It’s wonderful to hear your first Reformer experience felt clear and supportive. At FORM, that thoughtful focus on alignment and engagement is at the heart of what we do.
We also really appreciate your perspective on arrival time. As a fellow movement teacher, you understand how much even a small disruption can shift the energy in the room. Our policies are designed to protect that immersive, grounded experience for everyone involved.
We can’t wait to welcome you back soon.
With gratitude,
Your team at FORM
Expérience fantastique: Great environment and teacher!
We're so glad you enjoyed class Vanessa!
Expérience fantastique: Contrary to all the negative reviews on their policy regarding lateness, I think it's a good thing! Vancouverites need to step up on being nonchalant on not respecting instructor's time with the dedication and effort put into hosting a class on scheduled time. If you respect the studio, you'll arrive well in advance to be set up for success, end of story. Besides this, Form Body Lab has a wonderful aesthetic and a great team. I can't wait for my first upcoming 1:1 reformer session!
Hi Michelle,
Thank you so much for your thoughtful review—it truly means a lot. We’re grateful for your kind words about our space, our team, and your support of our studio policies. Creating a calm, focused environment is so important to us, and it’s lovely to know that resonated with you.
We hope your 1:1 Reformer session felt supportive and energizing—it was a pleasure having you in the studio, and we can’t wait to welcome you back again soon.
Your team at FORM
Expérience fantastique: My fave Pilates studio! The instructors here are amazing and I’ve learned and progressed so much since I’ve started attending. Highly recommend Lisa and Amanda’s classes.
Thank-you so much for your lovely review Ajla!
Expérience négative: I got to the class 1 minute after the class started. The front desk was busy talking on the phone and did not acknowledge me. I went in the class. After 5 minutes the manager and front desk came in class and told me to PACK MY STUFF and to go to front desk to sign something. I asked them can i do it after class they said no! It took 10 minutes out of only 50 minutes class to do that. The manager was so disrespectful and I was embarrassed to be in that situation in front of the people in the class. The instructor was really nice though.
Hi Sepideh,
Thank you for sharing your experience. We're sorry to hear that your visit left you feeling uncomfortable—that’s never the experience we want anyone to have at FORM.
Our policy around late arrivals is in place to maintain the flow, safety, and integrity of each class. Entering the studio floor after class has started is not permitted, and when this does occur, we do need to address it in real time to protect the experience for others in the room. We know that may feel disruptive, and we're sorry for the way that moment unfolded. Our intention is always to approach these situations with clarity and respect.
In this instance, we also needed to ensure your liability waiver was signed. This is a legal requirement, and for everyone’s safety, we’re unable to allow clients to participate in movement without it.
We appreciate your kind words about your instructor, and we’re here if you’d like to continue the conversation with us directly.
Warmly,
Your team at FORM
Expérience négative: I used to visit this studio before and was about to book a class again, but $45 for a yoga class? Really? It’s not a reformer class where maintenance might be required—it’s just yoga. Extremely overpriced, and at this price, you don’t even get a separate bathroom or shower like other high-end studios
Expérience fantastique: Such a lovely Pilates and reform place. Unlike other places that are most of the time quite dark, this place is so bright and gets a lovely amount of natural light the vibe and atmosphere is very relaxing. The only downside is is hard to sometimes find booking is because her classes get booked super fast. Absolutely recommend this place.
Hi Mina,
Thank you so much for your kind words—we’re so glad you’re enjoying the bright, calming atmosphere at FORM. Natural light, thoughtful design, and a grounded vibe are all part of what we believe makes movement more meaningful.
We hear you on the challenge of finding openings—our instructors are in high demand, and we always recommend booking early when you can. We’re continuing to expand our schedule to help make access a little easier.
We truly appreciate the recommendation and can’t wait to welcome you back soon!
Your team at FORM
Expérience négative: Horrible customer service. While I am all for supporting local businesses, this is the single worst fitness studio I have been to as someone who has been to almost all popular studios in Vancouver. Space is nice and instructor was good but the front desk is extremely rude and aggressive. I have no problem with people enforcing policies but front desk went out of their way to repeatedly be aggressive to me and other clients which took away from overall experience. Do not go here, take your money to support one of the many wonderful studios we have with nice staff that truly deserve our business.
Expérience négative: I was here for around 15 times, but I will not return to this place. I’m more than eligible for the intermediate class prerequisites but I cannot book intermediate on classpass. All they need to do is to send an email to classpass to override. If this business doesn’t care about its customers, customers won’t return.
Hi Tianqi,
Thank you for sharing your feedback—and for being part of our community for so many classes. We’re sorry to hear about your frustration around booking, and we completely understand how that experience would be disappointing.
Unfortunately, we’ve been experiencing ongoing technical issues with the ClassPass system and currently aren’t able to make changes on our end. We’ve finally received a resolution from their team, but it does require clients to email our ClassPass representative directly in order to have the class access updated.
We shared these details in a recent newsletter, but if you didn’t receive it, we’d be happy to send you the contact information. Just reach out to us via email and we’ll make sure you have everything you need.
We’d love to welcome you back and make things right.
Warmly,
Your team at FORM
Expérience négative: Claim to be professionals but don’t know the basic principles of customer experience . Average studio , overpriced, and the 1 minute late refusal with no refund for existing customers is a real thing. What else will be added to the policy fine print to fill their pockets ?
Hi Philip,
Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t align with your expectations. At FORM, our policies are designed to support a consistent, respectful environment for every client and instructor—something we take seriously as part of offering a high-quality, focused experience.
We understand that our approach may not be the right fit for everyone, and that’s okay. We always aim to lead with care, clarity, and professionalism, even when upholding boundaries that are important to the integrity of our studio.
We wish you all the best in finding a wellness space that feels aligned with your needs.
Warmly,
Your team at FORM
Expérience négative: I arrived at the reception just one minute late, and they still didn’t allow me to enter the class. This is extremely frustrating—I feel like I wasted both my time and money. The situation seems completely unreasonable.
Hi Ingrid,
Thank you for your feedback. We understand that arriving just a minute late can feel insignificant, but to maintain the quality and flow of each class, our doors close precisely at the start time listed. This policy is clearly outlined during booking, and it applies to all clients—new and returning.
We know this can be frustrating in the moment, but our responsibility is to ensure a focused, safe, and uninterrupted environment for everyone in the room. For this reason, we strongly encourage all clients to arrive at least 10 minutes early.
We hope you’ll consider giving FORM another try, and we’d be happy to support you in finding a class time that fits your schedule.
Warmly,
Your team at FORM
Expérience fantastique: The work out with Amanda was amazing! Very clear directions and methodical approach. She had the right balance between requiring strict form and creating a warm yet demanding environment. I was tired, shaking, and sweating but felt energized and refreshed after the class. I want to add a note about Tiffany’s classes as I’ve attended a few more due to scheduling needs. I’m increasingly impressed by the level of instruction at Form. Her pacing is good for me on days when I feel tired or feel less of a mind-body connection - I still get a great work out and am set for an energized day. I’m a tall person - she seamlessly installed an extender onto the reformer during her instruction to make me feel less awkward during a new exercise. Really appreciate her attentiveness and care. My initial experience with buying the newbie package was frustrating due to a technical issue, but the staff promptly addressed my questions and assisted me after a few back and forth emails and on the phone, Paige assisted me thoroughly. The prices are reasonable and classes are small for lots of one to one attention.
Hi Jenaya,
Thank you so much for this thoughtful and generous review. We’re thrilled to hear how much you’ve enjoyed your sessions with Amanda and Tiffany—both bring such intention and care to their teaching, and it means the world to hear that it’s landing in such a meaningful way.
We especially appreciate your note about being tall—comfort and proper alignment are everything to us, and it’s lovely to know you felt seen and supported. We're also glad to hear that Paige was able to help smooth out your initial booking experience. We always aim to get things right—even if it takes a few extra steps behind the scenes.
Thank you again for being part of the FORM community. We look forward to welcoming you back to the studio soon.
Your team at FORM
Expérience négative: Horrible customer service! Will never come back. I was exactly 2 mins late to class and wasn't let in. Life happens. This inhumane strict policy is so unwelcoming, so petty, and so uncalled for. I hope they realize soon that this kind of policy will not end well. People are simply trying their best. I will never recommend them to anyone.
Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration and that you felt unwelcome at our studio.
At FORM, our priority is to provide an immersive, focused, and distraction-free experience for all clients during their classes. To maintain this environment, we have a no-entry policy for late arrivals, which allows our instructors to focus on the class without disruption. While we understand that life happens and being a few minutes late is sometimes unavoidable, this policy is in place to ensure the best experience for everyone attending.
We recognize that this policy can feel strict, and we are always open to reviewing feedback from our community. Please know that the intention is never to be unwelcoming but to uphold the standard of service and experience that many of our clients value.
We’re truly sorry to hear that this experience has left you with a negative impression of our studio. Thank you again for sharing your perspective, and we hope you find a wellness space that aligns with your needs.
Warm regards,
FORM
Expérience fantastique: Lisa is incredible- always feel so great after her class!
Thank-you for the lovely review Rachel!
Expérience fantastique: Tiffany is the best at personalized Pilates instruction. Professional, considerate, caring and creative! Highly recommend!
Thanks so much Melanie!
Expérience négative: Unfortunately, I've had a really bad experience today at Form. I've been a regular for a year and half and enjoyed many classes with the great instructors. The receptionists were always so welcoming and sweet. Unfortunately not today... I was refused service because I was 2 minutes late for class. This was never ever the case for the last year and half with this studio. I was occasionally late and saw many late comers, even just two weeks ago. Perhaps they just changed their late policy; however, based on the google reviews, a few others also had similar experiences months ago. If it is a company policy, it should be implemented consistently as there are no show charges with ClassPass users. The receptionist today wasn't the most professional or well trained I supposed, my first time meeting her as well. A sense of rudeness was felt from her. As a paying customer, a rude attitude shouldn't be expected. I left the studio feeling a little upset. For a relatively high end studio, the services should have been more comparable to the others. I get services in downtown Vancouver very often from fitness studios and skin clinics etc, never had this rude service before. The vendor should be consistent with the late policy and have it communicated ahead of time clearly. Given the experience today, I'll certainly not return to the studio again :( A little sad as I quite like some of the instructors and staff, but the rudeness and lack of common business sense today has made this studio too low class...) In case the owner wants to improve their service, this incident happened at noon on Dec 3, 2024 and a complaint has been made to ClassPass. I've also noticed my ClassPass comment was deleted. Given more negative comments on Google, perhaps ClassPass comments aren't truly reflective of people's experiences. That's not good business practice to not be transparent. Response to owner's reply: Thank you Jessica for responding and clarifying the policy. Unfortunately, the policy has never been applied at all in my entire experience. I was occasionally late myself and basically witnessed late people coming in pretty much every class. I understand the policy is in place, but it's very challenging to not have a negative reaction to it. One thing I want you to understand is that you are not running a Pilates training school where people get punished when attending late. You are selling a service and there are many wonderful fitness studios out there in this city. These businesses provide wonderful, kind, personable services. And not ever once was I treated the way I did by your receptionist. By my standard, it was very rude. By all means, I appreciate your apology. But I will not attend your studio in the future as I expect more premium service from my providers. Thank you and good luck! Amy
Dear Amy,
Thank you for taking the time to share your experience with us. We truly appreciate your loyalty over the past year and a half and are sorry to hear about your recent visit.
At FORM, we strive to create a seamless, distraction-free environment for all our clients, which is why we have a no-entry policy once a class begins. This policy has been in place for some time and is clearly outlined on our website, ClassPass (both in our business description and individual class descriptions), at the front desk, in the change room, and was reiterated in our August newsletter to ensure clarity for all clients.
Regarding your concern about your ClassPass review being removed, we’d like to clarify that businesses do not have the ability to delete reviews on the ClassPass platform. It’s likely that ClassPass reviewed your comment and determined that it did not align with their guidelines, given that our policies are prominently communicated and consistently upheld.
Regarding your experience with our front desk team, we want to assure you that we hold our staff to the highest standards of professionalism and courtesy. While we understand that policies can sometimes cause frustration, our receptionists are committed to enforcing them with care and respect.
We sincerely hope this explanation provides some clarity. We’re grateful for your past support and hope to welcome you back to FORM in the future.
Warm regards,
Form Body Lab
Expérience fantastique: Great class with Amanda this morning - amazing instructions, great encouraging and engaging vibe. And special thanks to Amanda for covering the admin work professionally. I have heard about issues about the administration of this studio, and the receptionist didn’t show up this morning when it was the start time of our class, surprisingly. Yet, it was just an admin error - nothing to do with Amanda’s teaching. Highly recommend Amanda’s class!
Expérience négative: Used to be one of my favorite spots to workout. Been a frequent client with them for over a year now. All of a sudden I was not allowed into a class for being 3 minutes late, with no previous warning. Apparently, they changed their rules 3 weeks ago... They lost a faithful client.
Hi Ana,
Thank you for your feedback—and for being part of the FORM community over the past year. We’re genuinely sorry to hear this experience left you feeling disappointed.
To clarify, our late arrival policy isn’t new, but we’ve become more consistent in upholding it to protect the flow, safety, and integrity of each class. Our team aims to communicate policies clearly at the time of booking, and we’re sorry if this shift felt abrupt or unexpected.
We understand how frustrating it can be to be turned away, especially when you’ve been a dedicated client. That’s never our intention. Our goal is always to create a calm, focused experience—for everyone in the room—and timely arrivals play an important part in that.
We appreciate your time with us and hope you’ll consider reconnecting in the future.
Warmly,
Your team at FORM
Expérience fantastique: Michele Tamplin is an extremely knowledgeable, professional, and experience physio that was extremely adept at determining what was going on in my low back and recommending a course of action with clinical Pilates. Loved the clinical pilates session, it felt like muscles were being worked that have been neglected and are key to the healing process. Looking forward to the subsequent sessions I have booked as this is a gorgeous studio and I can tell the results will come with the processes in place!
Expérience fantastique: I love Tiffany’s classes. Her vibe is pleasant and she carries everyone along.
Expérience fantastique: I had a fantastic experience in the Mat Pilates Strength class with Christina. She was incredibly encouraging, and her form corrections made a huge difference. I'll definitely be returning for another session soon!
Hi Ananya! Thanks so much for the great review. We’re so happy you loved class!
Expérience fantastique: I liked the studio and the caring professionalism of the instructor and the receptionist. I will come back for more!
Expérience négative: Really nice aesthetic but terrible customer service - the front desk staff are rude, they have an unrealistic 24 hour cancellation policy, lazy instructors who act like they don't want to be there, very underwhelming reformer classes based on their competitors and their 7am classes are a scam as the doors are locked and it doesn't matter if you arrive 15mins early...they're not going to bother to buzz you in. I will actively avoid this place and spread the word through my pilates community to never attend a class here.
Hi Anna,
Unfortunately we do not have record of you ever attending our studio. If you have an account with us under a different name, we invite you to reach out directly to us so that we can make things right for you.
Thank-you.
Expérience positive: Nice aesthetics&space but workout meh and not effective. Prob just not for me
Expérience fantastique: Great experience. Super friendly and helpful staff. Clean and bright studio.
Thank-you so much for the great review Amber!
Expérience négative: Frustrating and disappointing experience. There were 3 of us who showed up several minutes before the Monday 7am class started - the studio is located on the 3rd floor of a building where you're required to buzz in to gain access. We buzzed many times and waited until 7:10am - unfortunately, nobody ever answered or came down to check if there were people waiting, so we just left. We all woke up early and were looking forward to a workout (some people even commuted into the city for this) - needless to say, this was a very, very disappointing experience. Go to Core Community instead for a consistently great experience.
Expérience négative: Extremely disappointing/frustrating experience - I arrived several minutes early to the 7am class and buzzed reception countless times. 3 of us were outside who had signed up using class pass. No one ever let us in. This would be an awful customer experience any day but especially at 7am on a Monday. Do not waste your money or time trying to go here.
Expérience fantastique: I had a facial treatment with Hannah, it was a very wonderful experience. It's obvious she puts her heart into her work. Truly a beautiful person.
Expérience fantastique: Such a lovely,warm and cozy studio!
Expérience fantastique: Haley was the sweetest and most accommodating. They squeezed us in for a private lesson and went above and beyond. I would most definitely return and recommend x
Expérience négative: I called 3 times and emailed once over the last week to purchase an item but no one responds. It seems like they don't have a receptionist.
Expérience négative: Unfortunately, the business does not care about opening the entrance doors of the facility. So being 3 minutes early to the class and calling their buzzer will end up for you being stressed out and waiting for other more responsive businesses to let you in. However, even this does not guarantee clients who are 2 minutes late (due to the above) getting into the class. Dear team of form body lab, I regret that we didn’t have the first class together, but we definitely had the last.
Expérience fantastique: Signed up for this with Class Pass and loved the ambiance of this place. The place was clean and the Pilates class was done with access to natural sunlight. It was a really relaxing type of class and I enjoyed it after having a cardio class the day before. It was just the balance of hard and I felt relaxed after the end of the class and felt I had a really good stretch.
Expérience fantastique: took a reformer Pilates class here and it was fantastic! Everyone here was so lovely, from the receptionist to the instructor Jamie. Will be dropping by here again!
Expérience fantastique: Great form Pilates! Enjoyed it after my massage at enhance arts spa right across the street :)
Expérience négative: Bad service very very bad attitude. They not allowed me to attend the session since I was late only 9 min because of my son’s school meeting , And they charged the full amount, and when i asked them about the refund the one who was talking to me she kept repeating the same sentence (that the manger not in charge today and she will be available after one week you can contact her) she repeated over and over without listening to me. An update after your reply, I just want to add that i didn’t get refund for my session and also I got an email from the owner Jessica Slonski told me that “Regarding your request for a refund, I regret to inform you that we are unable to offer refunds for late arrivals” and I have a photo for her email. Sorry but instead of bad service and bad altitude they are liers.
Hello Mona,
We want to extend our sincerest apologies for any inconvenience caused by not being able to accommodate your late arrival. Our commitment to maintaining the quality and safety of our classes is paramount, which is why we made the decision not to charge you (your class credits were not applied to this class) and offered to reschedule your session without a cancellation fee.
Allowing clients in late disrupts the flow of the class and compromises the experience for everyone involved. Moreover, as professionals we understand the importance of a proper warmup in preventing injuries, and missing it can pose risks.
As we conveyed to you in person, over the phone and via email, please know that you were not charged for the missed session, and we would be more than happy to welcome you back at a time that suits you better. Regardless of the circumstances, we genuinely wish you all the best in your fitness journey.
Warm regards,
The team at FORM
Expérience fantastique: The class was so fun and the staff were amazing!
Expérience négative: Beautiful space though the owner is a bit out of her head.
Thank you for your feedback and for acknowledging the beauty of our space.
We strive to provide exceptional service to all individuals, whether they're in our system as clients or not. While we do not have record of you ever attending our studio, if there are any specific concerns or issues you'd like to discuss further, please feel free to reach out to us directly via email. We value all feedback as it helps us improve and ensure the best experience for everyone who visits our establishment. Thank you for taking the time to share your thoughts.
Expérience fantastique: Outstanding RMT by James! I have been going to James for about a year now and can’t say enough good things about my appointments with him. I would recommend him to anyone! He is extremely caring and is always wanting to address any concerns you have that day. He is great with adjusting techniques and pressure depending on your concern or injury. James has resolved many underlying back and leg injuries/soreness that I have suffered from over the years. I always leave my appointments feeling refreshed, relaxed and pain-free. He’s an over all amazing RMT.
We're so glad you're feeling better - we love James too! :)
Expérience fantastique: Katrin has been an incredible and supportive instructor. Seriously she is amazing. Im taking her beginner reformer series and love the way I feel - stretching is much more enjoyable and I feel very in control and aware of my muscle movement. Its helped with my strength training and mind/body connection. Shes inspired me to take up reformer pilates on an ongoing basis. The space at Form is a beautiful environment and I also really appreciate the Form team’s commitment to safety and integrity in instruction with the pre-req requirements and small class size. Thanks for a great experience!
Thank-you so much for the wonderful feedback. We love that you've enjoyed your sessions with us and are so happy that we've been able to help you feel better in your body!
Expérience fantastique: Amelia is awesome!
Expérience fantastique: Body Form Lab is such a great little gem in Yaletown. As an exercise junkie, I am loving the reformer classes. The studio ambiance is so cozy and inviting. The instructors are knowledgeable and personable. The classes are small-which I like so no over crowding. I highly recommend this studio if you are looking for a great pilates workout.
Expérience fantastique: I love reformer pilates!!!
Expérience fantastique: I recently moved to Yaletown and was looking for a Pilates studio and a physiotherapist. I have found both at Form. Michele is my Physio and Tiffany has been doing rehab Pilates with me. They are both excellent. I have been doing Pilates since before God was young lol. I am a pretty tough critic. But Tiffany totally delivers and she has been excellent at assessing what is going on and modifying the exercise. Michele is also wonderful. She really is keying in to what the injury is, how to address it, and talks with Tiffany to ensure the best exercises. Honestly, this is a great studio with really experienced practitioners. Love it.
Expérience fantastique: The classes are very beginner friendly and instructors are great too
Expérience fantastique: Amazing experience!
Expérience fantastique: Great facility! Small classes and instructor seems very passionate about Pilates!
Expérience fantastique: I found Michelle (physio) to be a good listener... thoughtful about my concerns and relevant with her selections of what to look at from the number of concerns i present with. She was also really lovely to interact with. I'm looking forward to future visits.
Hi Heba! Thanks so much for taking the time to give us a review. We’re so glad we were able to help and look forward to seeing you again too!
Expérience fantastique: Regular here. Nice place and clean equipment. Great teachers. I did pilates for 3 years in Korea and here has nice Korean instructor which is Subin, and also Tiffany here is great teacher. She solved my lower back problem.
Expérience négative: Good environment. Bad service. I went to the lab for a massage appointment but they told me the appointment was canceled. They said they’re sent me emails and called me but I didn’t get any of it. Two hours of my life has been wasted for this.
Expérience fantastique: Sarah is fabulous, as always
She is! So glad you are enjoying your pilates sessions with Sarah.
Expérience fantastique: Michelle is extremely helpful and professional! She saves me from my neck pain within half an hour. Happy patient :)
Thanks for the review! We’re thrilled to be a part of your wellness journey.
Expérience fantastique: I have been a client of Michelle for over a year . She is very knowledgeable and a pleasure to work with . I have made tremendous strides towards better health and mobility. I highly recommend Form Body Lab.
Expérience fantastique: Very knowledgeable and experienced physiotherapists with a focus on pilates, I refer my patients and go myself!
Thanks Stephanie! We think you and your team are great as well! :)
Expérience fantastique: Such a beautiful studio with great design details and friendly customer service. The space gives a general feeling of tranquility. Small Mat pilates classes, which are great for groups of 6. Check it out if you are in the area
Thank you so much Paloma!
Expérience fantastique: Tiffany is the best teacher!
Thanks so much Paulina!! We’re so glad you’re enjoying your Pilates sessions!
Expérience fantastique: excellent RMT
We’re so glad you enjoyed your treatment!
Expérience fantastique: I appreciate both Kat and Katherine's patience, persistence, encouragement and corrective methods to ensure I am using the correct posture to prevent injury and obtain better results. This is my first time engaging in Reform Pilates and I did not know what to expect or if I was even capable of participating. They have both made my feel very welcome and given me hope that I will successfully learn this form of Pilates training and achieve the results I want.
Hi Farah,
Thank-you for leaving your review. We're honoured to be with you on your wellness journey and are excited to see your progress! :)
Expérience fantastique: Sarah , Tiffany and Kath are amazing instructors and have helped me. I have been able to learn and apply the exercises that they have given me. Highly recommend!
Hi Felix! Thank-you for your great feedback - we are so thrilled to be with you on your wellness journey.
Expérience fantastique: RMT massage was really good!
Thank-you so much, we're so glad you had a great experience!
Expérience fantastique: I heard a story about Form before I decided to live in Vancouver in 2019. It’s the first place I found on google and I make note to come here when I arrive in Vancouver, but story change. I live in NorthVan & drive 28 minutes to Form, but after more than one year’s wait I still follow my plan. In my first session I fell in love with everything in here and I love it so far. They have great Pilates reformer, not only in the picture or website, more for real with my own eyes. I have been trained by Kaitlin and she is an amazing trainer. Thank you so much @formbodylab you have peaceful wonderful place #pilates #pilatesreformer
Hi Kianya,
Thank you for your review!
We are so glad that you have enjoyed your experience here at FORM and that you are seeing great progress.
Expérience fantastique: Great instructors!
Thank-you! :)
Expérience fantastique: Discovering ELDOA with Sarah changed my life. Sarah is a fantastic instructor. The studio is beautiful and everyone is very professional and knowledgeable. Then I discovered someone trained in both Pilates and the ISHTA yoga lineage will be working here! Between Sarah and soon Salma, my mind and body will be super happy. Thank you Form Body Lab!!! You clearly know what you are doing!
Hi Jennifer, Thank-you so much for the wonderful review! We are so pleased you found us and are thrilled to be a part of your wellness routine.
Expérience négative: I've been getting chiropractic services for years and it was my first time getting physio therapy, so I decided to go to this place. They have horrible customer service, very bad attitude and didnt aware me on how much was going to be charged on my credit card.. They also didn't mention about cancellation fees so I had to call an ask if I could cancel, because I was so sick, but they just said it was noted on the contract sheet that I signed and that I needed to pay full amount of the session even if I wanted to cancel it. I just decided to not go to that place anymore and I cancelled all the future appointments I had with them.. I wasn't asking for money back, but maybe next time the recepetions could talk with little bit of generosity for long lasting customers. Definitely not a place to go for if your looking for a friendly-family vibe.. I just felt like I was money to them, not a person that they actually cared for, which is something they should be starting to do now :)
Expérience fantastique: I first started going to Form Body Lab summer of 2014 and have loved it ever since. The instructors are very knowledgeable and attentive; they focus on the form of each student so you can really tell there's high quality of service! Highly recommend.
Hi Carla,
Thanks so much for your positive review! :)
Expérience fantastique: The staff here are all super friendly, knowledgable and professional. They really are wonderful people that always made me feel that they genuinely cared about the patients. Really helped me in my journey towards recovery. Thank you Form Body!
Hi Kevin,
I'm so glad you found us and that you're on the road to recovery!
Thank-you so much for the wonderful review!
Expérience fantastique: They are extremely nice and accommodating! Highly recommend them.
Thanks so much Noha!
Expérience fantastique: I first tried Form Body Lab over 2 years ago and it's become my #1 choice workout destination in Yaletown. The staff and instructors here are incredible. It is the place to go to if you are rehabbing, trying to get in shape, trying to get stronger or all of the above. There is a variety of classes from private pilates, to reformer classes, mat pilates, and more. The studio is also beautiful!
Thanks so much for the great review Natalie!
Expérience fantastique: Highly recommend this studio. I'm past retirement age and new to pilates. The studio is beautiful and so comfortable and non-intimidating. There are no pressure tactics or hard sell. Just incredibly qualified and talented practitioners. Having physio onsite is a distinct advantage. I've been working with Jane Osborne for about seven months and am astounded at the improvements we've achieved. I am stronger and more aligned, my posture and balance have improved dramatically, and I feel strong and confident. Fewer aches and pains. It's easy to give this place a try.
Expérience fantastique: As a software developer, I have the daily stress on my body due to long hours sitting at a desk. The physiotherapists at Form Body Lab have been amazing in helping me maintain health and cope with this stress and tension in my body, and have helped me with my posture and relieving my tight neck, shoulders, and upper back. They also helped me work through some injuries due to running and cycling that I recently experienced. I highly recommend the Physiotherapy services that are available at Form Body Lab.
Hey Geoff! Thanks so much for taking the time to write this review. :)
Expérience fantastique: Last October I tore my ACL and meniscus I also had a locked joint and a fracture on my femur. I worked with the wonderful team at FBL and I was blown away by the results. The surgeons couldn't believe the progress I made before and after surgery. Their integrated approach including Pilates, Physiotherapy and RMT was the perfect combination for a successful rehab. I ended up not having my ACL reconstructed and had a much less aggressive surgery and my knee feels better everyday! I couldn't have done it without the amazingly talented team at FBL.
Expérience fantastique: Great space, awesome instructors.
Thanks Mel!
Expérience fantastique: This is from Tim and Amanda from Calgary, the Hamilton street grill is a great place to eat, the food is amazing and the service we got from Gina was first class. Thank you Gina for attentiveness that all servers should have
Expérience fantastique: Form Body Lab is the best place in town for pilates! Every single teacher here is so skilled and supportive. The private classes are amazing, but you also get lots of individual attention in the group classes. I love that the class sizes are always so intimate - I always leave feeling like I've worked really hard and learned something new. You couldn't ask for more. I have been doing pilates with Jessica Slonski for several years, and I have never felt more connected and strong as I do today. I have gotten so much out of doing pilates with this team - I would highly recommend Form Body Lab.
Expérience fantastique: I just started physiotherapy sessions here and this place is awesome. They offer a little bit of everything and are in a cool old heritage building in Yaletown. Modern furnishings and equipment provide a nice contrast to the brick walls and wooden beams. They said they've only been open a few months and it definitely looks that way inside - the equipment and everything is brand new. All the staff I've met are super fun and friendly. Asling was my physiotherapist and she definitely knows her stuff. I wasn't rushed in and out like I have been at other physiotherapy clinics before. Instead she took her time assessing my injury and the best way to fix it. She used an ultrasonic machine and some other gizmo that I can't remember the name of to help relieve my pain and promote tissue repair. She suggested I start taking Pilates here to help with my rehabilitation and I love it! I tweaked my knee pretty badly in a biking accident and the Pilates exercises seem to be fast tracking my improvement - hopefully I'll be back in the saddle in no time. If you're in Vancouver and need help recovering from an injury this is a great place to start.
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